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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 26, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 21 - 40 of 261

Maureen

Site Experience Feedback

Nov 19, 2024

Very easy to order fabric swatch

Blue

Site Experience Feedback

Nov 19, 2024

Lots of variety to choose from

Ed

Site Experience Feedback

Nov 19, 2024

Great experience.

Craig

Site Experience Feedback

Nov 18, 2024

I love the quality and options of the furniture. It's a bit expencive, and for single pieces I don't need white glove delivery. Would prefer to be able to pick up smaller items from the store once built.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

This was our second major purchase with Bassett. Although we love everything we have bought at Bassett, I would recommend Bassett solely on the experience we had this time with our design consultant, Jim Clarey.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

Received a store credit when rep never advised z. She indicated I would be credited for my return. Would not change refund option without returning item and reordering. Stupid

Meli

Site Experience Feedback

Nov 17, 2024

Good friendly site

Himlen

Site Experience Feedback

Nov 17, 2024

The couches we purchased look great and are extremely comfortable. The upgraded cushions are well worth it

Online Shopper

Site Experience Feedback

Nov 17, 2024

Great

AWESOME HERB

Site Experience Feedback

Nov 17, 2024

offered 30% discount was a scam :-(

MickeyB

Site Experience Feedback

Nov 16, 2024

Good selection

Nik

Site Experience Feedback

Nov 16, 2024

just fine

KML

Site Experience Feedback

Nov 16, 2024

Everything was easy... thanks

Online Shopper

Site Experience Feedback

Nov 16, 2024

Great experience.

Ursula

Site Experience Feedback

Nov 16, 2024

Shipping charges were very unexpected and much higher than I would have liked to pay. They made me reconsider my purchase and look elsewhere.

Great value, great products

Site Experience Feedback

Nov 15, 2024

Easy to navigate, good selection of nightstands. We’ve purchased Bassett in the past for us and our adult children.

Gerry

Site Experience Feedback

Nov 15, 2024

easy to order fabric swatch

tommyjg

Site Experience Feedback

Nov 14, 2024

Seemed simple enough ; just ordering swatches for my wife.

Online Shopper

Site Experience Feedback

Nov 13, 2024

Wonderful shopping experience

Fab

Site Experience Feedback

Nov 13, 2024

Good