Home > Home & Garden > Bassett Furniture

Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 26, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 1 - 20 of 261

Aan

Site Experience Feedback

Nov 25, 2024

I am satisfied!

PharmZ

Site Experience Feedback

Nov 24, 2024

It was all good. I chatted with an agent named Diane F from the Buford, GA store and she was VERY helpful. A very pleasant experience!

Happy Repeat Customer

Site Experience Feedback

Nov 24, 2024

Interaction of purchase is great! I would like to see other shipping options if possible. We have been happy with in person purchases from Bassett too!

Bren T

Site Experience Feedback

Oct 03, 2024

I would like to be able to filter and/or sort fabrics by their code number not just the name, type or color.

CorkyB

Site Experience Feedback

Nov 24, 2024

I went to Fayetteville, Arkansas store to look at the bed before purchasing online. Andrea was very helpful!

Gram Con

Site Experience Feedback

Nov 24, 2024

I had a excellent salesperson and pleasant experience

Online Shopper

Site Experience Feedback

Nov 24, 2024

Just bout a sample to see if it will work in home. But after looking at your samples on line I want to look at more pieces.

Couch finder

Site Experience Feedback

Nov 23, 2024

We have a couch from Bassett and are looking to buy another one for a different room. Choosing the color is the hardest part.

Moonlight234

Site Experience Feedback

Nov 23, 2024

Purchased my first sofa with Bassett today. Overall price did not show tax. Even tho the sofa was on sale I still pues over 2k with shipping and tax.

Jonathan

Site Experience Feedback

Nov 23, 2024

I went in to the store and one of the sales people offered me furniture that I couldn't sit on or lay on or test because it wasn't in the store. I didn't like it so I didn't buy anything. I waited a few months until I couldn't stand it anymore and I just went online during a big sale and bought a couch. online buying was easy.

Nikki

Site Experience Feedback

Nov 22, 2024

Website is user friendly and Checkout easy! However, Customer service not good!

Liz

Site Experience Feedback

Nov 22, 2024

The sales representative was very helpful.

Dan

Site Experience Feedback

Oct 01, 2024

Overall the whole experience was great

Cathy

Site Experience Feedback

Nov 21, 2024

I found it easy to find what I was looking for

Pem

Site Experience Feedback

Sep 26, 2024

Pretty good website


Post-Delivery Feedback

Nov 21, 2024

The design services are great

Coco

Site Experience Feedback

Nov 21, 2024

Easy to navigate

Calvin Hobbs

Site Experience Feedback

Nov 20, 2024

I’ve purchased from Bassett for many years. Always great quality. I have had many pieces of Bassett furniture for more than a decade. I always look for their special purchases. Often we’ll find just what we’re looking for!

Online Shopper

Site Experience Feedback

Nov 20, 2024

Easy to use- good discount

Oceanblue22

Site Experience Feedback

Nov 20, 2024

Loved it!

nat

Site Experience Feedback

Nov 20, 2024

it was very pleasant and easy to used. great quality products and minimalistic