Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 1 - 20 of 261
Aan
Site Experience Feedback
Nov 25, 2024
I am satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PharmZ
Site Experience Feedback
Nov 24, 2024
It was all good. I chatted with an agent named Diane F from the Buford, GA store and she was VERY helpful. A very pleasant experience!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Repeat Customer
Site Experience Feedback
Nov 24, 2024
Interaction of purchase is great! I would like to see other shipping options if possible. We have been happy with in person purchases from Bassett too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bren T
Site Experience Feedback
Oct 03, 2024
I would like to be able to filter and/or sort fabrics by their code number not just the name, type or color.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
CorkyB
Site Experience Feedback
Nov 24, 2024
I went to Fayetteville, Arkansas store to look at the bed before purchasing online. Andrea was very helpful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gram Con
Site Experience Feedback
Nov 24, 2024
I had a excellent salesperson and pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 24, 2024
Just bout a sample to see if it will work in home. But after looking at your samples on line I want to look at more pieces.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Couch finder
Site Experience Feedback
Nov 23, 2024
We have a couch from Bassett and are looking to buy another one for a different room. Choosing the color is the hardest part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moonlight234
Site Experience Feedback
Nov 23, 2024
Purchased my first sofa with Bassett today. Overall price did not show tax. Even tho the sofa was on sale I still pues over 2k with shipping and tax.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Jonathan
Site Experience Feedback
Nov 23, 2024
I went in to the store and one of the sales people offered me furniture that I couldn't sit on or lay on or test because it wasn't in the store. I didn't like it so I didn't buy anything. I waited a few months until I couldn't stand it anymore and I just went online during a big sale and bought a couch. online buying was easy.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Nikki
Site Experience Feedback
Nov 22, 2024
Website is user friendly and Checkout easy! However, Customer service not good!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Liz
Site Experience Feedback
Nov 22, 2024
The sales representative was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Oct 01, 2024
Overall the whole experience was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cathy
Site Experience Feedback
Nov 21, 2024
I found it easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pem
Site Experience Feedback
Sep 26, 2024
Pretty good website
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 3
- Full ratings for this review »
Pem
Post-Delivery Feedback
Nov 21, 2024
The design services are great
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Coco
Site Experience Feedback
Nov 21, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Calvin Hobbs
Site Experience Feedback
Nov 20, 2024
I’ve purchased from Bassett for many years. Always great quality. I have had many pieces of Bassett furniture for more than a decade. I always look for their special purchases. Often we’ll find just what we’re looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 20, 2024
Easy to use- good discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oceanblue22
Site Experience Feedback
Nov 20, 2024
Loved it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
nat
Site Experience Feedback
Nov 20, 2024
it was very pleasant and easy to used. great quality products and minimalistic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »