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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 201 - 220 of 261

Na

Site Experience Feedback

Aug 31, 2024

Na

Online Shopper

Site Experience Feedback

Aug 31, 2024

Very easy and convenient

Mark B.

Site Experience Feedback

Aug 31, 2024

It was a very pleasant experience

Online Shopper

Site Experience Feedback

Aug 30, 2024

Good

diamondlady

Post-Delivery Feedback

Aug 30, 2024

best service I have received this year!

Molly

Site Experience Feedback

Aug 30, 2024

It was fine. I just ordered swatches. I have purchased before onsite but the store closed in my area and I am in the market for additional purchase and wanted to see some fabrics before I spend time driving far.

Online Shopper

Site Experience Feedback

Aug 29, 2024

NA

phasemom

Site Experience Feedback

Aug 29, 2024

Just looking at swatches for a swivel chair right now.

Online Shopper

Site Experience Feedback

Aug 29, 2024

I felt the chat box was not answered in a timely manner. I had to write twice in the chat before I received an answer and the. I asked for the tracking number and. I one got back to me.

susie d

Site Experience Feedback

Aug 28, 2024

I couldn't find how to order sample wood stains on your website and had to google it.

Hi

Site Experience Feedback

Aug 28, 2024

Good

Big Cheese

Site Experience Feedback

Aug 27, 2024

Good experience

SDS

Site Experience Feedback

Aug 27, 2024

User friendly website, very helpful. I was hoping all fabrics were available online.

cassyjean

Site Experience Feedback

Aug 26, 2024

Furniture I ordered was beautiful and has performed above average. I am looking to potentially purchase several chair and have referred multiple friends to Bassett, they have purchased furniture.

Good product. Happy with purchase

Post-Delivery Feedback

Aug 26, 2024

Wry disappointed our sales person never responded to our message so I had to order online.

Online Shopper

Post-Delivery Feedback

Aug 26, 2024

na

Online Shopper

Site Experience Feedback

Aug 25, 2024

Really appreciated the ability to be able to have samples sent to my home to help with the deciding process.

Online Shopper

Site Experience Feedback

Aug 25, 2024

In process of buying furniture from you

Online Shopper

Site Experience Feedback

Aug 25, 2024

I ordered fabric samples only. I am going to see if the fabric will work in my living room. I have to say I am not loving the shipping charges on furniture so I will really have to think about it. But ordering fabric samples was easy.

Online Shopper

Site Experience Feedback

Aug 24, 2024

Went to store today and looked at sofa - ordered swatches to decide color