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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 221 - 240 of 261

C

Site Experience Feedback

Aug 23, 2024

Easy

Swatches

Site Experience Feedback

Aug 23, 2024

I was pleased with the many fabric options and free swatches.

Turboramjet7

Site Experience Feedback

Aug 22, 2024

Easy to order fabric samples

Jazz

Site Experience Feedback

Aug 22, 2024

Everything was easy and the furniture looks beautiful. Can’t wait to see it my living room

PPM

Site Experience Feedback

Aug 22, 2024

We liked pillows that were on sale!

Dave P

Site Experience Feedback

Aug 21, 2024

The website was simple to use, and provided good information on size of product so I feel comfortable ordering. I think the shipping cost is ridiculous for such a simple product. There's nothing to do other than carry it in and drop it off.

Online Shopper

Site Experience Feedback

Aug 21, 2024

Samples only

BAC

Site Experience Feedback

Aug 21, 2024

Looking for a fabric for a future sofa and loveseat purchase was pretty simple and the samples were free! Much appreciated.

Online Shopper

Site Experience Feedback

Aug 21, 2024

Easy to order swatches and good shipping time to help make fabric choice decisions

B

Site Experience Feedback

Aug 19, 2024

I wanted to see real color and texture of the leather before I spend more money. I am really satisfied that your company offers free watch, and it will help me a lot to decide which color I will go with.

Cec

Site Experience Feedback

Aug 19, 2024

First possible purchase

Online Shopper

Site Experience Feedback

Aug 19, 2024

I'm looking for fabrics

CD

Site Experience Feedback

Aug 18, 2024

Good interaction on line so far

Online Shopper

Site Experience Feedback

Aug 17, 2024

the website was fine.

Online Shopper

Site Experience Feedback

Aug 17, 2024

was shocked about the shipping - was $199 when added to cart then other $100 was mysteriously added. No explanation, no ability to change.

tall one

Site Experience Feedback

Aug 16, 2024

no issues

Car

Site Experience Feedback

Aug 16, 2024

Was not easy getting to final step of payment

JAZZY J

Site Experience Feedback

Aug 15, 2024

PRETTY GOOD

GG

Site Experience Feedback

Aug 14, 2024

Easy to order online.

Online Shopper

Site Experience Feedback

Aug 12, 2024

love the product line