Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 221 - 240 of 261
C
Site Experience Feedback
Aug 23, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Swatches
Site Experience Feedback
Aug 23, 2024
I was pleased with the many fabric options and free swatches.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Turboramjet7
Site Experience Feedback
Aug 22, 2024
Easy to order fabric samples
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jazz
Site Experience Feedback
Aug 22, 2024
Everything was easy and the furniture looks beautiful. Can’t wait to see it my living room
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
PPM
Site Experience Feedback
Aug 22, 2024
We liked pillows that were on sale!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave P
Site Experience Feedback
Aug 21, 2024
The website was simple to use, and provided good information on size of product so I feel comfortable ordering. I think the shipping cost is ridiculous for such a simple product. There's nothing to do other than carry it in and drop it off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
Samples only
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
BAC
Site Experience Feedback
Aug 21, 2024
Looking for a fabric for a future sofa and loveseat purchase was pretty simple and the samples were free! Much appreciated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 21, 2024
Easy to order swatches and good shipping time to help make fabric choice decisions
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
B
Site Experience Feedback
Aug 19, 2024
I wanted to see real color and texture of the leather before I spend more money. I am really satisfied that your company offers free watch, and it will help me a lot to decide which color I will go with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cec
Site Experience Feedback
Aug 19, 2024
First possible purchase
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 19, 2024
I'm looking for fabrics
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- Full ratings for this review »
CD
Site Experience Feedback
Aug 18, 2024
Good interaction on line so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 17, 2024
the website was fine.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 17, 2024
was shocked about the shipping - was $199 when added to cart then other $100 was mysteriously added. No explanation, no ability to change.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- Full ratings for this review »
tall one
Site Experience Feedback
Aug 16, 2024
no issues
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Car
Site Experience Feedback
Aug 16, 2024
Was not easy getting to final step of payment
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
JAZZY J
Site Experience Feedback
Aug 15, 2024
PRETTY GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GG
Site Experience Feedback
Aug 14, 2024
Easy to order online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
love the product line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »