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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 181 - 200 of 261

Online Shopper

Post-Delivery Feedback

Sep 09, 2024

Quick order turnaround and follow up.

LZ

Site Experience Feedback

Sep 09, 2024

great to be able to order free fabric samples - I am definitely interested in coming into the store!

Online Shopper

Site Experience Feedback

Sep 09, 2024

Good

Online Shopper

Post-Delivery Feedback

Sep 09, 2024

Wanted a sample of the fabric that I was picking for my sofa. We ordered swatches and they arrived. The color is more toned down than I wanted, but it’ll work fine.

Didi

Site Experience Feedback

Sep 07, 2024

Price is a bit high so it caused my delay in ordering. Wish you were 20-30% lower in price point

Rocky

Site Experience Feedback

Sep 07, 2024

Looking for fabric to go with Lazyboy products in blue-green color way.

Online Shopper

Site Experience Feedback

Sep 06, 2024

Ordered fabric samples for sectional

Kellie

Site Experience Feedback

Sep 06, 2024

Just selected a couple fabrics for consideration of future sofa

Nanna

Site Experience Feedback

Sep 06, 2024

Very quick and easy

GMan

Site Experience Feedback

Sep 06, 2024

Beautiful timeless furniture.

Handsome

Site Experience Feedback

Sep 06, 2024

Worked well

angie

Post-Delivery Feedback

Sep 05, 2024

I order sample swatches to select for a future purchase. Pleased with the colors and mostly with the quality.

Chris

Site Experience Feedback

Sep 04, 2024

ordering is an easy process

kilawatt

Site Experience Feedback

Sep 02, 2024

easy to use. Color selection could be broader.

Tammy

Site Experience Feedback

Sep 02, 2024

I had a problem trying to find the link to order swatches.

Vjbeads

Site Experience Feedback

Sep 01, 2024

I am ordering samples today. It was fine.

Jbm

Site Experience Feedback

Sep 01, 2024

The only issue that I had is that it would not take my physical address.

Online Shopper

Site Experience Feedback

Sep 01, 2024

Very easy to navigate

Nee

Site Experience Feedback

Sep 01, 2024

Shipping charges should be prorated given that commissions are not necessary for online purchases

BiA

Site Experience Feedback

Aug 31, 2024

Bassett Furniture has my style , and a lot of things I am considering .