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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 161 - 180 of 261

BDD

Site Experience Feedback

Sep 23, 2024

website was great, we purchased Bassett furniture from a nearby store this past weekend!!

Sharon M

Site Experience Feedback

Aug 01, 2024

The site Check out process was VERY Frustrating. I would have also liked to have read other customers on this product. Site showed FREE ground shipping then charged $14.99, there was Not a clear explanation of “FREE” shipping.


Post-Delivery Feedback

Sep 23, 2024

Where is the order that I placed AND WAS CHARGED FOR ON AUGUST 1, 2024?

Online Shopper

Site Experience Feedback

Sep 23, 2024

Easy to do

HaloDesign

Site Experience Feedback

Sep 22, 2024

Love the site...good pics but it seems limited as to what you have in stores. And some finishes and fabrics are unavailable on the site.

Nissou

Site Experience Feedback

Sep 22, 2024

I saw this couch at my sister in law's and decided to buy two of the same for our new house. Excellent price point, design, comfort and kid friendly fabric. We were looking at crate and barrel but spending 4000 for a similar design in an ugly fabric was too much. This is a stunning alternative

Miss Me

Site Experience Feedback

Sep 22, 2024

Miss Me is my name and I liked a little bit of what you all have but need to upgrade color palette like Teal and gold, Cobalt blue, navy and silver together like more youthful not so granny ish the birds need to fly away the new grandmother's are my age and we still have style so let get some modern day prints popping it's about to be 2025 put some pep and style in ya step Thank You. Had a great time.

savvy shopper

Site Experience Feedback

Sep 21, 2024

I had visited a local furniture store and looked at Bassett products, I wanted to see a few fabric options before deciding what I want to purchase. I think it is wonderful that you provide free samples.

HM

Site Experience Feedback

Sep 21, 2024

Good website, easy to find products

Joan F

Site Experience Feedback

Sep 20, 2024

I have purchased furniture from Bassett in the past. I was not thrilled that the Store Locator feature would not co-operate when I put in my Zip Code - I do not live in Oklahoma or Nebraska, but in northern NJ! Ordering fabric sample was quick and easy.

Online Shopper

Post-Delivery Feedback

Sep 20, 2024

Couches ended up being too large and deep for small apt

Couple buys again

Site Experience Feedback

Sep 18, 2024

We purchased furniture years ago in Fort Lauderdale store. We need new furniture and have always been happy with your quality.

Online Shopper

Site Experience Feedback

Sep 17, 2024

I was unable to complete order on my phone and had to sign into my laptop to make it go through

HappyCamper

Post-Delivery Feedback

Sep 17, 2024

I was looking for a down pillow insert, found prices very high on the web, put when Bassett came on with their down pillow insert, I saw the price(better price)and reviews, I decided to order of them. I just got them today, and I got exactly what I was looking for! I put them in my pillow covers, they look & feel fantastic! Very happy with my purchase!

Online Shopper

Post-Delivery Feedback

Sep 16, 2024

I have not received order. I wish I just went to the store!

Ace

Site Experience Feedback

Sep 15, 2024

Easy to use, cheap prices, and good deals

Giselle

Site Experience Feedback

Sep 14, 2024

Excellent! I use my phone and everything is great

JP

Site Experience Feedback

Sep 13, 2024

Nice to get free samples as I really like one one the designs. Saves time and money. Site works well. I will be back once I get samples.

Marcella

Site Experience Feedback

Sep 12, 2024

Order fabric swatches. The process and online site was easy to use and worked as intended.

MLE

Post-Delivery Feedback

Sep 11, 2024

I received the samples ordered in great timing and will help guide for future purchases.

Jenny Acosta

Site Experience Feedback

Sep 10, 2024

I love Bassett Furniture, quality and designs, is my favorite store. I have a few furniture from store