Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 161 - 180 of 261
BDD
Site Experience Feedback
Sep 23, 2024
website was great, we purchased Bassett furniture from a nearby store this past weekend!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sharon M
Site Experience Feedback
Aug 01, 2024
The site Check out process was VERY Frustrating. I would have also liked to have read other customers on this product. Site showed FREE ground shipping then charged $14.99, there was Not a clear explanation of “FREE” shipping.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Sharon M
Post-Delivery Feedback
Sep 23, 2024
Where is the order that I placed AND WAS CHARGED FOR ON AUGUST 1, 2024?
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
Easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HaloDesign
Site Experience Feedback
Sep 22, 2024
Love the site...good pics but it seems limited as to what you have in stores. And some finishes and fabrics are unavailable on the site.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nissou
Site Experience Feedback
Sep 22, 2024
I saw this couch at my sister in law's and decided to buy two of the same for our new house. Excellent price point, design, comfort and kid friendly fabric. We were looking at crate and barrel but spending 4000 for a similar design in an ugly fabric was too much. This is a stunning alternative
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Miss Me
Site Experience Feedback
Sep 22, 2024
Miss Me is my name and I liked a little bit of what you all have but need to upgrade color palette like Teal and gold, Cobalt blue, navy and silver together like more youthful not so granny ish the birds need to fly away the new grandmother's are my age and we still have style so let get some modern day prints popping it's about to be 2025 put some pep and style in ya step Thank You. Had a great time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
savvy shopper
Site Experience Feedback
Sep 21, 2024
I had visited a local furniture store and looked at Bassett products, I wanted to see a few fabric options before deciding what I want to purchase. I think it is wonderful that you provide free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HM
Site Experience Feedback
Sep 21, 2024
Good website, easy to find products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review »
Joan F
Site Experience Feedback
Sep 20, 2024
I have purchased furniture from Bassett in the past. I was not thrilled that the Store Locator feature would not co-operate when I put in my Zip Code - I do not live in Oklahoma or Nebraska, but in northern NJ! Ordering fabric sample was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 20, 2024
Couches ended up being too large and deep for small apt
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Couple buys again
Site Experience Feedback
Sep 18, 2024
We purchased furniture years ago in Fort Lauderdale store. We need new furniture and have always been happy with your quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 17, 2024
I was unable to complete order on my phone and had to sign into my laptop to make it go through
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
HappyCamper
Post-Delivery Feedback
Sep 17, 2024
I was looking for a down pillow insert, found prices very high on the web, put when Bassett came on with their down pillow insert, I saw the price(better price)and reviews, I decided to order of them. I just got them today, and I got exactly what I was looking for! I put them in my pillow covers, they look & feel fantastic! Very happy with my purchase!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 16, 2024
I have not received order. I wish I just went to the store!
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Ace
Site Experience Feedback
Sep 15, 2024
Easy to use, cheap prices, and good deals
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Giselle
Site Experience Feedback
Sep 14, 2024
Excellent! I use my phone and everything is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JP
Site Experience Feedback
Sep 13, 2024
Nice to get free samples as I really like one one the designs. Saves time and money. Site works well. I will be back once I get samples.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Marcella
Site Experience Feedback
Sep 12, 2024
Order fabric swatches. The process and online site was easy to use and worked as intended.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
MLE
Post-Delivery Feedback
Sep 11, 2024
I received the samples ordered in great timing and will help guide for future purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jenny Acosta
Site Experience Feedback
Sep 10, 2024
I love Bassett Furniture, quality and designs, is my favorite store. I have a few furniture from store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »