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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 241 - 260 of 261

do not publish

Site Experience Feedback

Aug 12, 2024

issues with check out process...military discount applied but price did not change

Trader 24

Site Experience Feedback

Aug 12, 2024

Very difficult to order what you want that is not in the predefined menu. Working with design consultant you can not get the promo code for quick ship without questioning why. Was unable to order the warranty online.

Gracie

Site Experience Feedback

Aug 11, 2024

Love your products!

Trishler

Site Experience Feedback

Aug 11, 2024

Ordered fabric samples for sofa

Ozzy

Site Experience Feedback

Aug 11, 2024

VERY HAPPY TO SEE WHAT I WAS LOOKING FOR

Greg

Site Experience Feedback

Aug 10, 2024

It's a straightforward process. I saw what I liked and purchased it. I did not like being charged for shipping charges.

Online Shopper

Site Experience Feedback

Aug 10, 2024

It was good

Online Shopper

Site Experience Feedback

Aug 09, 2024

Easy

Sofa

Site Experience Feedback

Aug 08, 2024

Good

Online Shopper

Site Experience Feedback

Aug 08, 2024

It was so easy ordering swatches & appreciate that they were $0.

Merrit

Site Experience Feedback

Aug 08, 2024

The website is easy and intuitive. I mainly order samples but I do test some other products and accessories. Would love to see more of the custom options on customizations

KH

Site Experience Feedback

Aug 03, 2024

You don’t offer enough online options for color as you do in-store.


Post-Delivery Feedback

Aug 08, 2024

wonderful furniture - my only complaint is your online experience is terrible and online options and selections are different from those selections in store..Also online is not very informative with product info.

Kathy P

Site Experience Feedback

Aug 06, 2024

Great quality at fair prices

silver

Site Experience Feedback

Aug 05, 2024

ordered color swatches

Lilli

Site Experience Feedback

Aug 05, 2024

I’m thinking about ordering a swivel chair and am having swatches shipped. I have ordered my hutch and just love the quality and I have a credenza that I just love. It has all been great experience.

Yorkielover

Site Experience Feedback

Aug 04, 2024

Worked seamlessly. Easy to navigate and no glitches.

Online Shopper

Site Experience Feedback

Aug 04, 2024

Really great, you can customize it however you want, only one thing that was off to me was those delivery charges, but besides that everything went quick and easy. Can't wait to get my sofa!

Syd

Site Experience Feedback

Aug 04, 2024

Just purchased my first home and plan on shopping with basset. Was a good experience love the products.

Kamala

Site Experience Feedback

Aug 04, 2024

Great. Easy

Lynn

Site Experience Feedback

Aug 01, 2024

Easy and straightforward