Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 241 - 260 of 261
do not publish
Site Experience Feedback
Aug 12, 2024
issues with check out process...military discount applied but price did not change
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Trader 24
Site Experience Feedback
Aug 12, 2024
Very difficult to order what you want that is not in the predefined menu. Working with design consultant you can not get the promo code for quick ship without questioning why. Was unable to order the warranty online.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 2
- Full ratings for this review »
Gracie
Site Experience Feedback
Aug 11, 2024
Love your products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trishler
Site Experience Feedback
Aug 11, 2024
Ordered fabric samples for sofa
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ozzy
Site Experience Feedback
Aug 11, 2024
VERY HAPPY TO SEE WHAT I WAS LOOKING FOR
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Aug 10, 2024
It's a straightforward process. I saw what I liked and purchased it. I did not like being charged for shipping charges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 10, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 09, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sofa
Site Experience Feedback
Aug 08, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 08, 2024
It was so easy ordering swatches & appreciate that they were $0.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Merrit
Site Experience Feedback
Aug 08, 2024
The website is easy and intuitive. I mainly order samples but I do test some other products and accessories. Would love to see more of the custom options on customizations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KH
Site Experience Feedback
Aug 03, 2024
You don’t offer enough online options for color as you do in-store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KH
Post-Delivery Feedback
Aug 08, 2024
wonderful furniture - my only complaint is your online experience is terrible and online options and selections are different from those selections in store..Also online is not very informative with product info.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kathy P
Site Experience Feedback
Aug 06, 2024
Great quality at fair prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
silver
Site Experience Feedback
Aug 05, 2024
ordered color swatches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lilli
Site Experience Feedback
Aug 05, 2024
I’m thinking about ordering a swivel chair and am having swatches shipped. I have ordered my hutch and just love the quality and I have a credenza that I just love. It has all been great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yorkielover
Site Experience Feedback
Aug 04, 2024
Worked seamlessly. Easy to navigate and no glitches.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 04, 2024
Really great, you can customize it however you want, only one thing that was off to me was those delivery charges, but besides that everything went quick and easy. Can't wait to get my sofa!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Syd
Site Experience Feedback
Aug 04, 2024
Just purchased my first home and plan on shopping with basset. Was a good experience love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kamala
Site Experience Feedback
Aug 04, 2024
Great. Easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Lynn
Site Experience Feedback
Aug 01, 2024
Easy and straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »