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Bassett Furniture Reviews - 261 Reviews - 8.8/10

Nov 27, 2024

Bassett Furniture Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection8.9 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.1 /10
On-Time Delivery9.2 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%88%

Neutral

11%8%

Negative

5%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.8 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.4 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.2 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.0 out of 10

Recent Reviews for Bassett Furniture

Showing 141 - 160 of 261

Cool Springs

Site Experience Feedback

Oct 02, 2024

Seamless and easy to navigate

Shirley

Site Experience Feedback

Oct 02, 2024

I’m looking at sofa swatches to determine whether I want fabric or leather. I’m very happy that I can order swatches and look them in my home. I’ve had Bassett and I know it great durable furniture.

Jenn

Site Experience Feedback

Oct 01, 2024

GREAT!

Online Shopper

Site Experience Feedback

Oct 01, 2024

i thought the viewing of the material was limited, the screen was small

lkjfd

Site Experience Feedback

Sep 30, 2024

easy to find swatches

diva designer

Site Experience Feedback

Sep 30, 2024

all good.....

SB

Site Experience Feedback

Sep 30, 2024

Very easy to order from. Wish the swatches were able to be filtered by family friendly.

Online Shopper

Site Experience Feedback

Sep 29, 2024

I think it could be so much improved. It seems to be limited to certain options and after going in store...so much more available.

Online Shopper

Post-Delivery Feedback

Sep 29, 2024

I was very pleased to receive the fabric samples even sooner than the 7-10 days. It would be nice if the samples were slightly larger, but I was glad to see them in my space - with various lighting situations, to compare with the other colors, and to feel the different textures.

Lee

Site Experience Feedback

Sep 29, 2024

I only ordered a swatch; however, we work with and have made multiple purchases through Woodchuck’s Fine Furniture locally and LOVE working with them!

Jerome

Site Experience Feedback

Sep 28, 2024

Easy to follow

Donna

Site Experience Feedback

Sep 28, 2024

Everything has been great and easy to use!

Wendyp.

Site Experience Feedback

Sep 27, 2024

My experience as a first-time buyer was excellent, getting the furniture I was looking for at an affordable price.

angie

Post-Delivery Feedback

Sep 27, 2024

I have in the past purchased furniture from Bassett, and due to the quality will continue to do so in the future.

Online Shopper

Post-Delivery Feedback

Sep 25, 2024

I cannot decide which sofa to purchase. I would like to see it in person before I purchase but there is no Bassett store in Charlotte NC

Jodine

Post-Delivery Feedback

Sep 25, 2024

I only ordered swatch samples. The first time I talked I had a female designer who was very helpful. When I called back to ask additional questions, I had a male who sounded like he was in a call center. Didn’t seem to know anything wasn’t interested in helping me I thought - screw this. I’m not gonna order the furniture then.

kkeyser

Site Experience Feedback

Sep 25, 2024

Website was fine. I dislike the $300 delivery fee.

First time

Site Experience Feedback

Sep 25, 2024

Difficult to determine whether you are pleased when you have sit on it, received it or see if I got it in 4-6 weeks, my satisfaction is not determined yet.

Sully101

Site Experience Feedback

Sep 25, 2024

I am looking to buy a sofa and reviewed fabric offerings on this site. I was a little disappointed at the selection. I was expecting a wider choice of upholstery fabrics.

Lisa

Post-Delivery Feedback

Sep 25, 2024

Everything went perfectly that always makes me feel special. I will always remember how easy it was.