Bassett Furniture Reviews - 261 Reviews - 8.8/10
Bassett Furniture Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.2 /10 |
Satisfaction with Customer Support | 8.6 /10 |
8.8out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 88% |
Neutral | 11% | 8% |
Negative | 5% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.0 out of 10
Recent Reviews for Bassett Furniture
Showing 141 - 160 of 261
Cool Springs
Site Experience Feedback
Oct 02, 2024
Seamless and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shirley
Site Experience Feedback
Oct 02, 2024
I’m looking at sofa swatches to determine whether I want fabric or leather. I’m very happy that I can order swatches and look them in my home. I’ve had Bassett and I know it great durable furniture.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jenn
Site Experience Feedback
Oct 01, 2024
GREAT!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 01, 2024
i thought the viewing of the material was limited, the screen was small
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
lkjfd
Site Experience Feedback
Sep 30, 2024
easy to find swatches
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
diva designer
Site Experience Feedback
Sep 30, 2024
all good.....
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SB
Site Experience Feedback
Sep 30, 2024
Very easy to order from. Wish the swatches were able to be filtered by family friendly.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 29, 2024
I think it could be so much improved. It seems to be limited to certain options and after going in store...so much more available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 29, 2024
I was very pleased to receive the fabric samples even sooner than the 7-10 days. It would be nice if the samples were slightly larger, but I was glad to see them in my space - with various lighting situations, to compare with the other colors, and to feel the different textures.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lee
Site Experience Feedback
Sep 29, 2024
I only ordered a swatch; however, we work with and have made multiple purchases through Woodchuck’s Fine Furniture locally and LOVE working with them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerome
Site Experience Feedback
Sep 28, 2024
Easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Donna
Site Experience Feedback
Sep 28, 2024
Everything has been great and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Wendyp.
Site Experience Feedback
Sep 27, 2024
My experience as a first-time buyer was excellent, getting the furniture I was looking for at an affordable price.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
angie
Post-Delivery Feedback
Sep 27, 2024
I have in the past purchased furniture from Bassett, and due to the quality will continue to do so in the future.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 25, 2024
I cannot decide which sofa to purchase. I would like to see it in person before I purchase but there is no Bassett store in Charlotte NC
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: N/A
- Full ratings for this review »
Jodine
Post-Delivery Feedback
Sep 25, 2024
I only ordered swatch samples. The first time I talked I had a female designer who was very helpful. When I called back to ask additional questions, I had a male who sounded like he was in a call center. Didn’t seem to know anything wasn’t interested in helping me I thought - screw this. I’m not gonna order the furniture then.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 4
- Customer Support: 1
- Full ratings for this review »
kkeyser
Site Experience Feedback
Sep 25, 2024
Website was fine. I dislike the $300 delivery fee.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
First time
Site Experience Feedback
Sep 25, 2024
Difficult to determine whether you are pleased when you have sit on it, received it or see if I got it in 4-6 weeks, my satisfaction is not determined yet.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Sully101
Site Experience Feedback
Sep 25, 2024
I am looking to buy a sofa and reviewed fabric offerings on this site. I was a little disappointed at the selection. I was expecting a wider choice of upholstery fabrics.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Lisa
Post-Delivery Feedback
Sep 25, 2024
Everything went perfectly that always makes me feel special. I will always remember how easy it was.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »