Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,180 Review - 9.4/10

Dec 16, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 641 - 660 of 35,180

Joan

Site Experience Feedback

Nov 19, 2024

Hard to read very well using the brochure to find a specific item. Print is too small. Need a way to enlarge printed words. Can be confusing to decide product with so many versions and unknown what is best for me.


Post-Delivery Feedback

Dec 10, 2024

Find hard to track order compared to what I received. Expected there was special bonus gifts I had expected but don’t see it in the order received

Online Shopper

Post-Delivery Feedback

Dec 10, 2024

Ordering was easy however the perfume is not the same scent

Jennie's Nephew

Site Experience Feedback

Dec 10, 2024

Nothing to share, really. Basic online shopping experience. Easy. Fast. Good.

Cuz

Site Experience Feedback

Dec 10, 2024

Found what I needed. Appreciated Avon rep letting me know myfavoritevcologne on sale.

Online Shopper

Post-Delivery Feedback

Dec 10, 2024

I purposely order the minimum amount in order to get the two bonus items as it was the last day of the offer, and I didn't get either of the bonus items. If I had known I wasn't going to get those two bonus items, I wouldn't have added to my order.

Meganlin1979

Site Experience Feedback

Dec 10, 2024

Hoping to be able to continue to order and get great prices. Not happy so many items are out of stock. Hoping the original skin softeners come back.

Gwen

Post-Delivery Feedback

Dec 10, 2024

Like various selections of product for mature skin, facial and body. Also like sale and clearance selections provided.

Online Shopper

Post-Delivery Feedback

Dec 10, 2024

The brand new lipstick wasn't made correctly. The whole color was loose in the case

Shippy jane

Site Experience Feedback

Dec 10, 2024

Prefer to have free shipping ,when you offer the free shipping, it's only for a brief time, and there is always trouble with the site and when you get through the free shipping is over.

Jillybean1968

Post-Delivery Feedback

Dec 10, 2024

I had a great experience ordering online from Avon. The prices were reasonable and I received my items very fast. I will be ordering again and recommend to all of my friends as well.

Liz

Site Experience Feedback

Nov 21, 2024

I only order when free shipping on $25 purchase

Online Shopper

Post-Delivery Feedback

Dec 10, 2024

The deodorant size was smaller than the one I have been buying for years. So you kept the price but lowered the amount of the content. Very upset about that. I’m hoping that it was my error that I ordered that size BUT if that is the “new” size of the deodorant j will no longer shop with Avon. I have been ordering that deodorant for over 30 years. I will have to look elsewhere for a better deal.

Jirasol

Site Experience Feedback

Dec 10, 2024

It was good. The digital and online was very easy and quick to find with the search button.

Online Shopper

Site Experience Feedback

Dec 10, 2024

It’s was very good.

Jo

Site Experience Feedback

Dec 10, 2024

.

Tina

Site Experience Feedback

Dec 10, 2024

Since my rep has changed I don’t have a personal relationship as I did before. Everything is online now.

Felix

Post-Delivery Feedback

Dec 10, 2024

I love your shampoo, deodorant and lipstick. Also a certain face cream. Those are the reasons I order online from Avon! You have a lipstick shade that I love.

Online Shopper

Site Experience Feedback

Dec 10, 2024

I find the site not that easy to maneuver and the product descriptions do not tell me how to use nor the expected benefits.

Blondie

Post-Delivery Feedback

Dec 10, 2024

I needed to order Wild Country cologne for a gift. To my delight the product was on sale and there was free shipping on $25.00 so i ordered the cologne and also some jewelry on sale for myself. Great products at a great price. I ordered from home. . Great service. Very happy!!!!

Online Shopper

Post-Delivery Feedback

Dec 10, 2024

5 small items that would have easily fit in a legal size envelope, were in a big box😡