Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,136 Review - 9.4/10

Dec 4, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 441 - 460 of 35,136

jess

Site Experience Feedback

Dec 02, 2024

good service

Rickey

Site Experience Feedback

Dec 02, 2024

I put in password once and it said I had to have you call my number to change password. Didn’t like that! A text with a code would have been better.

Past customer

Post-Delivery Feedback

Dec 02, 2024

Skin so soft oil was supposed to be original scent but did not smell right. Also, received a lipstick that didn’t show damage but the actual stick was broken. I wanted to contact customer service to get a replacement lipstick but didn’t feel I should have to pay to return the bad product.

Kim

Post-Delivery Feedback

Dec 02, 2024

The product I want is out of stock so I ordered something similar. First it was not sealed, it came in an LG box. I placed a return request but will only get $12.70 back. Plus it looks like I have to pay for shipping. I am extremely irritated.

Celia

Site Experience Feedback

Nov 10, 2024

It was fair. I really miss Care Deeply Lip Balm. It was a great product.


Post-Delivery Feedback

Dec 02, 2024

Products are good, but I’m disappointed that my special products are no longer available, like lots-lash mascara, and care deeply lip balm.

Gem

Site Experience Feedback

Dec 02, 2024

Experience was very good

DM

Site Experience Feedback

Dec 02, 2024

the plus to shopping online is that I don't have to deal with sales people. one thing that has changed from the past is that you used to get samples of new colonges. there are several i would love to smell, but I am not going to buy them and get stuck with a bottle that I don't like.

juju

Site Experience Feedback

Dec 02, 2024

very easy to find what i was looking for and the deals were great

sally

Site Experience Feedback

Dec 02, 2024

No problem finding the product or placing order'

Online Shopper

Site Experience Feedback

Dec 02, 2024

Had difficulty using the code FS15

Molly

Site Experience Feedback

Dec 02, 2024

I love to shop Avon, but, I love the FREE shipping even more.

Online Shopper

Site Experience Feedback

Dec 02, 2024

No problems

Cuk

Site Experience Feedback

Dec 02, 2024

Was great I love Avon but s/h charges to hi. Cyber Monday got free shipping over $15

Nina of ten

Site Experience Feedback

Dec 02, 2024

Used to order all the time from a representative, but she retired, then my income decreased, so I stopped ordering. I do have a few favorites but like everything else prices have increased but I did find some products on sale. Yeah

kathy

Site Experience Feedback

Dec 02, 2024

kept trying to see the specials and it kept disappearing

tiwalla

Site Experience Feedback

Dec 02, 2024

Ordering online is much easier and ensures that you select exactly what you want. I do wish, however, that Avon delivered products a bit faster.

Niece

Site Experience Feedback

Dec 02, 2024

Glad to see the product I purchase was available. I have been waiting over a year for this product. I was put on the waiting list numerous of time to purchase this product. I am glad to see it is back in stock.

Cindi

Site Experience Feedback

Dec 02, 2024

The only issue I had was the option for English didn’t showupuntil I was almost through shopping. Some products were not available but I was able to substitute.

MaryS

Site Experience Feedback

Dec 02, 2024

The website is easy to use and payment process is very simple. The skin so soft product works better than other products and has no weird after smell or greasy feel.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Under arm deodorant- back order ??! Stupid True Gent - Cologne not available ?!