Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,063 Review - 9.4/10

Dec 4, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 161 - 180 of 35,063

Online Shopper

Site Experience Feedback

Dec 02, 2024

The site is easy to use.

DebRom

Site Experience Feedback

Dec 02, 2024

Overall everything was great. I was disappointed though that you no longer carry Love Colors of Love blush. I really prefer liquid blush and you where one of the few who carried it.

Notaes

Site Experience Feedback

Dec 02, 2024

I took me over 2 hours to order from Avon today, problem with website

mello

Site Experience Feedback

Dec 02, 2024

The inability to connect directly to the AVON representative is very frustrating.

KIM

Site Experience Feedback

Dec 02, 2024

I STARTED MY ORDER ON MY PHONE AND COULD NOT ENTER THE CODE FOR FREE GIFT. SO HOPPED ON LAPTOP, GOT IT! PLUS FREE SHIPPING!

JoJo

Site Experience Feedback

Dec 02, 2024

A bit of difficulty finding what I was looking for - had to search products more than I wanted to as I knew exactly what it was I wanted. Pleased with your money-saving offers.

No

Site Experience Feedback

Dec 02, 2024

Website lost the order once so I had to put everything back in. Shipping special disappeared.

Dfh

Site Experience Feedback

Dec 02, 2024

It was easy to see and find what I was looking for

aury

Site Experience Feedback

Dec 02, 2024

no coments. I used to be an avon representative for almost 30 years

Frankie O

Site Experience Feedback

Dec 02, 2024

This was a pleasant easy experience.

Jupiter

Site Experience Feedback

Dec 02, 2024

I miss having the catalog to browse at home, but this was fine. Glad my cologne was on sale. Glad there was free shipping.

Summer

Site Experience Feedback

Dec 02, 2024

Easy to locate items, welll organized web site.

Online Shopper

Post-Delivery Feedback

Dec 02, 2024

I just purchased the Black Suede cologne for my husband for Christmas.

LisaH

Site Experience Feedback

Dec 02, 2024

a little more than 2 clicks to find the product line I wanted but it was fine

nance

Site Experience Feedback

Dec 02, 2024

it was hard to navigate the site. I had product numbers but no where to put them in . took too long to locate items I wanted so I did not order as much as I would have. also one product was unavailable. I was able to get free shipping which was nice.

Mojo

Site Experience Feedback

Dec 02, 2024

Great ease of use site for seniors

Online Shopper

Site Experience Feedback

Dec 02, 2024

I am sad that you don't carry Prime cologne for men. That was my husband favorite

Online Shopper

Site Experience Feedback

Dec 02, 2024

it is difficult to navigate pages in the brochure. also checking out is bad because I thought I could enter a code for free shipping.

Online Shopper

Site Experience Feedback

Dec 02, 2024

navigating the site was difficult. search function isn't obvious really had to hunt to find discount code. your chat box is quite demanding. Why does it want my e-mail if I'm just a guest and not a member over all i thought the whole experience was disappointing

Connie

Site Experience Feedback

Dec 02, 2024

I was disappointed some of the products were not available - SSS body spray, On Duty unscented deodorant, etc.