Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,063 Review - 9.4/10

Dec 4, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 141 - 160 of 35,063

Online Shopper

Site Experience Feedback

Dec 02, 2024

Last order I received an eyeliner that was hard like plastic. I returned it with a note to replace or refund. AVON did not respond. Very unhappy. Contacted my local representative and informed her about the situation and that I was very unhappy. Also the shipping rate is too expensive. $8 for two eyeliner pencils. I ordered 6 pair of underwear and my shipping was $2.99. Avon has the highest shipping cost of any company I order from. This is my 3rd complaint regarding shipping. I'm likely to make my current order my last while I search for a similar item.

Nightmagic

Site Experience Feedback

Dec 02, 2024

Website is easy to navigate, great selection, fabulous prices!

Online Shopper

Site Experience Feedback

Dec 02, 2024

Understandable

Cricket

Site Experience Feedback

Dec 02, 2024

Wonderful experoence!

Jazzy

Site Experience Feedback

Dec 02, 2024

Absolutely love Avon. I buy so much perfume on here at an affordable price and it smells absolutely amazing.

Online Shopper

Site Experience Feedback

Nov 14, 2024

Enlarging and reducing the size of the pages in brochures did not work consistently and actually knocked me out of my account.

Becky

Site Experience Feedback

Dec 02, 2024

I couldn't find footworks product that I like

Dottie

Site Experience Feedback

Dec 02, 2024

I could not find the place to enter the code for No Shipping charges—FS3515. It was hard to get to the order because I kept hitting the Search key right next to it.

Online Shopper

Site Experience Feedback

Dec 02, 2024

I do not like on line I like A Book and a person to talk with

Online Shopper

Site Experience Feedback

Dec 02, 2024

Great keep up the discounts

Mic

Post-Delivery Feedback

Dec 02, 2024

I love all the products

Jody

Site Experience Feedback

Dec 02, 2024

Very easy to navigated

Lynne

Site Experience Feedback

Dec 02, 2024

All was good. Site is easy to use. The only issue I had was that I had specific questions about a couple of the products that the product descriptions didn't answer, and when I asked the online agent, he just reprinted the catalog info (which I had already read), so that didn't answer my questions. It took quite a while for him to locate the answers to my questions.

DMZ

Post-Delivery Feedback

Dec 02, 2024

Sharon is my contact, and has been for many years. She is extremely helpful and understanding. Always concerned, that all my needs are met.

Andi

Site Experience Feedback

Dec 02, 2024

excited to try the product

Janet

Site Experience Feedback

Dec 02, 2024

Shopping online is so convenient and saves me time running around trying to find what I am looking for.

Online Shopper

Post-Delivery Feedback

Dec 02, 2024

Tried to buy twice as much but it would not take the order…so i ordered less and it worked…

Online Shopper

Site Experience Feedback

Dec 02, 2024

None

oscar

Site Experience Feedback

Dec 02, 2024

it was good

RobinS

Site Experience Feedback

Dec 02, 2024

Extremely easy to find what I want and order it. Chi Essentials hair products and Skin So Soft products are wonderful. Every time I've ordered the shipping is quick and accurate!