Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,063 Review - 9.4/10

Dec 3, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 121 - 140 of 35,063

Nothanks

Site Experience Feedback

Dec 02, 2024

There was a code sent by text, but it didn't work on the site. However, when I went to check out, it kept reminding me to put in the code. I can't!! The site won't take it!

Online Shopper

Site Experience Feedback

Dec 02, 2024

Easy to navigate.

Gemini

Site Experience Feedback

Dec 02, 2024

To many things have waitlist

Do Not Publish

Site Experience Feedback

Dec 02, 2024

Wait time to correct an error was too late. The connection was horrible

DeeDee

Site Experience Feedback

Dec 02, 2024

I am always pleased with my Avon purchases. Being able to support my friend so easily online is a game changer.

Online Shopper

Site Experience Feedback

Dec 02, 2024

I didn't see that I had to add ccv number before submitting. Evan called avon for help before I figured out what I wasn't doing right. I was on hold for 20 minutes and figured it out then. The $15 no shipping is great.

All about the eyes

Site Experience Feedback

Dec 02, 2024

It was very easy to order from and to see what extra specials they had to offer.

Kim

Site Experience Feedback

Dec 02, 2024

I love the store, and I love AVON! Will definitely purchase again! Would Love more information about becoming an ambassador or selling AVON!

LouWho

Site Experience Feedback

Dec 02, 2024

It went alright

Online Shopper

Site Experience Feedback

Dec 02, 2024

Very good

Jenny

Site Experience Feedback

Dec 02, 2024

I shopped the cyber monday deals very good price happy with my order.

GiGi

Site Experience Feedback

Dec 02, 2024

Confused by the checkout process. The code I was given was not accepted, although I still got free shipping!

Online Shopper

Site Experience Feedback

Dec 02, 2024

easy to navigate

Online Shopper

Site Experience Feedback

Dec 02, 2024

Easy to follow

Kern

Site Experience Feedback

Dec 02, 2024

I love the easy of navigating the website. The sale prices are great, and the quality of the products are outstanding. I like knowing that the jewelry is unique, and the fragrance is as well.

Queta

Site Experience Feedback

Dec 02, 2024

Very pleased to use Avon’s website to purchase products.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Very easy & convenient

Online Shopper

Site Experience Feedback

Dec 02, 2024

The Anew face cream that I use has been on back order for SEVERAL months and isn't due to restock until Jan. 30, 2025. I am dissapointed that I have been without it for so long.

Deborah

Site Experience Feedback

Dec 02, 2024

Shipping charges are too high. I only ordered today because of free shipping - I already have some of what I ordered, but free shipping doesn’t happen all the time so I’m taking advantage of it

Annajane

Site Experience Feedback

Dec 02, 2024

Hard to find what I wanted