Avon - Official Store Reviews - 35,063 Review - 9.4/10
Avon - Official Store Rating
Overall Satisfaction | 9.4 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.5 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 82% | 82% |
Neutral | 12% | 12% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Recent Reviews for Avon - Official Store
Showing 101 - 120 of 35,063
Online Shopper
Site Experience Feedback
Dec 02, 2024
It took me 2 days to make an account. I use to shop AVON all the time but had forgot my password. Supposedly AVON had to call me to approve the password change. That never worked. I finally had to use a different email address to get an account. Not a good system.
- Overall Rating: 1
- Would Shop Here Again: 9
- Likelihood To Recommend: 1
- Full ratings for this review »
Owlbird
Site Experience Feedback
Dec 02, 2024
I was disappointed that the eye cream that I have used for years is no longer available
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Casper
Site Experience Feedback
Dec 02, 2024
A little confusing regarding which coupon code was valid
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Carmen R
Site Experience Feedback
Dec 02, 2024
It was a great experience! Easy to order, pay and place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shopper of all Deals
Site Experience Feedback
Dec 02, 2024
My overall experience was great. I wanted to try the virtual makeup tool, but I could not figure out how to do it. That was my only frustration.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lana
Site Experience Feedback
Dec 02, 2024
I don't order online very often. But when I have to I will. Like to help my representive when I can.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
amigo
Site Experience Feedback
Dec 02, 2024
The checkout process was a torture. The site kept taking me through circles.
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 02, 2024
Items have become much more pricey than when I first started using Avon. But since my normal face care product was discontinued by Neutrogena, I will purchase from Avon and use sparingly.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 02, 2024
My lipstick was broken in the pack , couldn't use
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 4
- Customer Support: N/A
- Full ratings for this review »
Sandy
Site Experience Feedback
Dec 02, 2024
reordering product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JenG
Site Experience Feedback
Dec 02, 2024
Great discount and free shipping!!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 02, 2024
I wish I had a lady in the neighborhood to shop thru. I would buy more products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Carol M
Site Experience Feedback
Dec 02, 2024
I enjoy the trusted quality of Avon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 02, 2024
My nana and I love the skin so soft lotion it smells so good. I always buy it for her and it’s my second time ordering.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Spongy
Site Experience Feedback
Dec 02, 2024
I know that I don’t shop often But I know that I Love your hand creams. Silicone Glove is My All Time Favorite!! I Miss Your Kids Section
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
No
Site Experience Feedback
Dec 02, 2024
Very disappointing process to order. The website is poorly designed. Difficult to navigate pages, find products, choosing colors and check out was a disaster. I entered my credit card information 3 times before it registered. I was ready to walk away. I also remembered this same thing happened last time I ordered but thought it would improve. The only reason I did order was because shipping was free at $15 not $50 or higher. The specials were also different to see. I thought the lip sticks were 2/$6 but I don’t think they were at checkout? Very bad experience.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 3
- Full ratings for this review »
Nannan
Site Experience Feedback
Dec 02, 2024
It's good but I really need hair colour
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms Blue
Site Experience Feedback
Dec 02, 2024
I do not appreciate the representative I am connected to, and the website does not have a clear option to separate from the ambassador. She ignores my text messages and calls, I had to order twice and was notified by email that she did not accept my order... I did not want her to have credit for my sale due to horrible customer service, however I was unable to disconnect from that specific ambassador on the website (Priscilla), I will forever shop with Avon, however I'd like to do it without connection to an unresponsive ambassador
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Marylou
Site Experience Feedback
Dec 02, 2024
Happy with interaction
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
House
Site Experience Feedback
Dec 02, 2024
Online did not have any cyber codes like my phone did. What's up with that? Otherwise, I had no problems ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »