Home > Health & Beauty > Avon - Official Store

Avon - Official Store Reviews - 35,063 Review - 9.4/10

Dec 3, 2024
Avon offers a selection of cosmetics, skincare, fragrances, and bath and body care products for sale. Shoppers can sign-up for their gift reminder service as well as join the A-List for e-mail updates on new products, specials and contests. An expert "beauty tips" area is also featured.

Avon - Official Store Rating

Rating
Overall Satisfaction9.4 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.4out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

82%82%

Neutral

12%12%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.9 out of 10

Recent Reviews for Avon - Official Store

Showing 101 - 120 of 35,063

Online Shopper

Site Experience Feedback

Dec 02, 2024

It took me 2 days to make an account. I use to shop AVON all the time but had forgot my password. Supposedly AVON had to call me to approve the password change. That never worked. I finally had to use a different email address to get an account. Not a good system.

Owlbird

Site Experience Feedback

Dec 02, 2024

I was disappointed that the eye cream that I have used for years is no longer available

Casper

Site Experience Feedback

Dec 02, 2024

A little confusing regarding which coupon code was valid

Carmen R

Site Experience Feedback

Dec 02, 2024

It was a great experience! Easy to order, pay and place my order.

Shopper of all Deals

Site Experience Feedback

Dec 02, 2024

My overall experience was great. I wanted to try the virtual makeup tool, but I could not figure out how to do it. That was my only frustration.

Lana

Site Experience Feedback

Dec 02, 2024

I don't order online very often. But when I have to I will. Like to help my representive when I can.

amigo

Site Experience Feedback

Dec 02, 2024

The checkout process was a torture. The site kept taking me through circles.

Online Shopper

Site Experience Feedback

Dec 02, 2024

Items have become much more pricey than when I first started using Avon. But since my normal face care product was discontinued by Neutrogena, I will purchase from Avon and use sparingly.

Online Shopper

Post-Delivery Feedback

Dec 02, 2024

My lipstick was broken in the pack , couldn't use

Sandy

Site Experience Feedback

Dec 02, 2024

reordering product

JenG

Site Experience Feedback

Dec 02, 2024

Great discount and free shipping!!!

Online Shopper

Site Experience Feedback

Dec 02, 2024

I wish I had a lady in the neighborhood to shop thru. I would buy more products

Carol M

Site Experience Feedback

Dec 02, 2024

I enjoy the trusted quality of Avon.

Online Shopper

Post-Delivery Feedback

Dec 02, 2024

My nana and I love the skin so soft lotion it smells so good. I always buy it for her and it’s my second time ordering.

Spongy

Site Experience Feedback

Dec 02, 2024

I know that I don’t shop often But I know that I Love your hand creams. Silicone Glove is My All Time Favorite!! I Miss Your Kids Section

No

Site Experience Feedback

Dec 02, 2024

Very disappointing process to order. The website is poorly designed. Difficult to navigate pages, find products, choosing colors and check out was a disaster. I entered my credit card information 3 times before it registered. I was ready to walk away. I also remembered this same thing happened last time I ordered but thought it would improve. The only reason I did order was because shipping was free at $15 not $50 or higher. The specials were also different to see. I thought the lip sticks were 2/$6 but I don’t think they were at checkout? Very bad experience.

Nannan

Site Experience Feedback

Dec 02, 2024

It's good but I really need hair colour

Ms Blue

Site Experience Feedback

Dec 02, 2024

I do not appreciate the representative I am connected to, and the website does not have a clear option to separate from the ambassador. She ignores my text messages and calls, I had to order twice and was notified by email that she did not accept my order... I did not want her to have credit for my sale due to horrible customer service, however I was unable to disconnect from that specific ambassador on the website (Priscilla), I will forever shop with Avon, however I'd like to do it without connection to an unresponsive ambassador

Marylou

Site Experience Feedback

Dec 02, 2024

Happy with interaction

House

Site Experience Feedback

Dec 02, 2024

Online did not have any cyber codes like my phone did. What's up with that? Otherwise, I had no problems ordering online.