American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 981 - 1000 of 14,037
Joejack2024
Site Experience Feedback
Sep 05, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mamash
Site Experience Feedback
Sep 05, 2024
Good experience low prices fast and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hunter
Site Experience Feedback
Sep 05, 2024
Excellent pricing and shipping times.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Coach Y
Site Experience Feedback
Sep 05, 2024
It went quick, need item by Saturday, waiting for tracking info, to ensure all is well.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
C.H.
Post-Delivery Feedback
Sep 05, 2024
amazing products with no aspects of negativity what so ever.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Good
Site Experience Feedback
Sep 05, 2024
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Pollo
Post-Delivery Feedback
Sep 05, 2024
Muy bien me gustó los artículos y me llena de emoción cuando tengan acasa y si 100x100 lo erecomendado mon mis compañeros de musica
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tj
Site Experience Feedback
Sep 05, 2024
AMS is 100% fantastic. Great gear great service great payment plan.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stratocato
Post-Delivery Feedback
Sep 05, 2024
AMS has great selection of instruments and musical equipment. Great financial plans...the only thing I will change is the packaging of the guitars(at least), they are not quite safetly packaged in comparission with other big online retailer
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Bill
Post-Delivery Feedback
Sep 05, 2024
The Staff everytine I have placed an order whether the product was in stock or on an ETA timeline have always treated me as an individual with respect and understood my taste.......Professional always!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ry
Site Experience Feedback
Sep 05, 2024
Always a good experience dealing with ams, top notch service, competitive prices, and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DaDefOne
Site Experience Feedback
Sep 05, 2024
I love American musical supply. You always come through for me. I love the service and product selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mark
Site Experience Feedback
Sep 05, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kalbo
Site Experience Feedback
Sep 05, 2024
Awesome job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Elijahj0839
Site Experience Feedback
Sep 05, 2024
I love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TroyT
Site Experience Feedback
Sep 05, 2024
Everything is on point! You guys do what you say and say what you mean!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Art.
Site Experience Feedback
Sep 05, 2024
I ordered three things for myself, with payment in installments, for which I was refused, because there is no credit history with your store.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
G
Site Experience Feedback
Sep 05, 2024
I loved it
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
DJjsollis
Site Experience Feedback
Aug 24, 2024
This is the best place to buy musical equipment. Beats guitar center
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJjsollis
Post-Delivery Feedback
Sep 05, 2024
Yes I highly recommend American.Musical supply to any musican and any musican on a budget. I actually recommend to two DJ's.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 05, 2024
Ordered my stuff got my stuff if my guitar was brand new I shouldn't have had to work on it, but it's ok yes I recommend ams for gear..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »