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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 981 - 1000 of 14,037

Joejack2024

Site Experience Feedback

Sep 05, 2024

N/A

Mamash

Site Experience Feedback

Sep 05, 2024

Good experience low prices fast and efficient

Hunter

Site Experience Feedback

Sep 05, 2024

Excellent pricing and shipping times.

Coach Y

Site Experience Feedback

Sep 05, 2024

It went quick, need item by Saturday, waiting for tracking info, to ensure all is well.

C.H.

Post-Delivery Feedback

Sep 05, 2024

amazing products with no aspects of negativity what so ever.

Good

Site Experience Feedback

Sep 05, 2024

Very good

Pollo

Post-Delivery Feedback

Sep 05, 2024

Muy bien me gustó los artículos y me llena de emoción cuando tengan acasa y si 100x100 lo erecomendado mon mis compañeros de musica

Tj

Site Experience Feedback

Sep 05, 2024

AMS is 100% fantastic. Great gear great service great payment plan.

Stratocato

Post-Delivery Feedback

Sep 05, 2024

AMS has great selection of instruments and musical equipment. Great financial plans...the only thing I will change is the packaging of the guitars(at least), they are not quite safetly packaged in comparission with other big online retailer

Bill

Post-Delivery Feedback

Sep 05, 2024

The Staff everytine I have placed an order whether the product was in stock or on an ETA timeline have always treated me as an individual with respect and understood my taste.......Professional always!

Ry

Site Experience Feedback

Sep 05, 2024

Always a good experience dealing with ams, top notch service, competitive prices, and fast shipping

DaDefOne

Site Experience Feedback

Sep 05, 2024

I love American musical supply. You always come through for me. I love the service and product selection

Mark

Site Experience Feedback

Sep 05, 2024

Great!

Kalbo

Site Experience Feedback

Sep 05, 2024

Awesome job

Elijahj0839

Site Experience Feedback

Sep 05, 2024

I love this site

TroyT

Site Experience Feedback

Sep 05, 2024

Everything is on point! You guys do what you say and say what you mean!

Art.

Site Experience Feedback

Sep 05, 2024

I ordered three things for myself, with payment in installments, for which I was refused, because there is no credit history with your store.

G

Site Experience Feedback

Sep 05, 2024

I loved it

DJjsollis

Site Experience Feedback

Aug 24, 2024

This is the best place to buy musical equipment. Beats guitar center


Post-Delivery Feedback

Sep 05, 2024

Yes I highly recommend American.Musical supply to any musican and any musican on a budget. I actually recommend to two DJ's.

Online Shopper

Post-Delivery Feedback

Sep 05, 2024

Ordered my stuff got my stuff if my guitar was brand new I shouldn't have had to work on it, but it's ok yes I recommend ams for gear..