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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1021 - 1040 of 14,037

Mike g

Site Experience Feedback

Sep 05, 2024

Very user-friendly experience. Highly recommended. Please continue to perfect this business model you have and do not do what other businesses are doing. This experience is such a relief ands I’ll be back for certain and soon.

Paul

Site Experience Feedback

Sep 05, 2024

I have purchased a large amount of equipment over the years with your company. Everything has been great so far with reasonable shipping times.

Good guy

Site Experience Feedback

Sep 05, 2024

Lack of some products

Mike K

Site Experience Feedback

Sep 05, 2024

Always quick and easy. The only issues I ever have are me being indecisive. So much stuff to choose from.

Online Shopper

Site Experience Feedback

Sep 05, 2024

Great service, very straightforward process

Online Shopper

Site Experience Feedback

Sep 05, 2024

It awesome

CiCi

Site Experience Feedback

Sep 05, 2024

Really easy to order with a payment plan. Took minutes and will get it tomorrow.

7Zenputer

Site Experience Feedback

Sep 05, 2024

Today's experience was great

T-streetz

Site Experience Feedback

Sep 05, 2024

Very pleasant, I hope I get approved today. Playing guitar again is going to save my life.

Cire (Si'Re)=Eric Backwards

Site Experience Feedback

Sep 05, 2024

Great online Store for Hard working Single Fathers that like gear

Daddy6shooter

Site Experience Feedback

Sep 05, 2024

Found exactly what I want and needed for my Epiphone flying v.

Imhim

Site Experience Feedback

Sep 05, 2024

The only thing negative I have is they are limited on their selection of brands in some cases. Other than that I like shopping with AMS and the customer service has always been great.

Online Shopper

Site Experience Feedback

Sep 05, 2024

n/a

Corey

Site Experience Feedback

Sep 05, 2024

I’ve been a customer with your company for 17 years. Always pleased with my purchase.

Trembly

Site Experience Feedback

Sep 04, 2024

My experience with this website is always overwhelming positive. The interface is clean. The information is presented in easy to find sections. The usual set of filters is ready to be manipulated. As usual, a fantastic experience.

Bhertz

Site Experience Feedback

Sep 04, 2024

Everything was smooth. This is my second purchase from AMS and I am happy to be a customer.

Jaronimo

Site Experience Feedback

Sep 04, 2024

I love the options

JAY

Site Experience Feedback

Sep 04, 2024

AWESOME

Benjamin

Site Experience Feedback

Sep 04, 2024

Good

David

Site Experience Feedback

Sep 04, 2024

The website functioned how I wanted it to, I do wish I could see estimated delivery date as soon as the order was purchased. It said Friday, but I don’t know which Friday it was referring to.