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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1001 - 1020 of 14,037

KittyCakes666

Site Experience Feedback

Sep 05, 2024

Your user interface is top notch. Shopping to check out is clear

Billy

Site Experience Feedback

Sep 05, 2024

I had one question and I clicked on the chat button, I was greeted immediately and helped

TheLaserGuy

Post-Delivery Feedback

Sep 05, 2024

Martin guitar. It's a Martin so yeah, it looks great, plays great and sounds as sweet as honey butter warmed up in Lindsay Lohan's pussy.

Djshlonk

Site Experience Feedback

Sep 05, 2024

Fast and easy and I really appreciate that

Tapia

Site Experience Feedback

Sep 05, 2024

Just the best

Bragg

Site Experience Feedback

Aug 26, 2024

Smooth experience, Easy Access to website, Seamless Web access, Easy payment, Free Shipping, Easy Access to Site.

Online Shopper

Site Experience Feedback

Sep 05, 2024

Love

J.Gardner

Site Experience Feedback

Aug 31, 2024

I like purchasing my musical equipment from American Musical Supply for my Church.


Post-Delivery Feedback

Sep 05, 2024

I ordered two Mackie DRM215 speakers.

Preston

Site Experience Feedback

Sep 05, 2024

good over all

Steve209

Site Experience Feedback

Aug 26, 2024

I have ordered from your company several times in the past and have always been satisfied with your services. Thank you so much for your fair prices and for providing such great customer experiences.


Post-Delivery Feedback

Sep 05, 2024

Web site was easy to navigate. Products and deals are exceptional. Very happy with my purchase and experience.

NYCWeeks

Post-Delivery Feedback

Sep 05, 2024

6 month zero interest financing and free delivery. This will help a LOT of aspiring musicians. Doing something like this is good for AMS's Karma. Thanks for everything.

RogGoodbuy

Site Experience Feedback

Sep 05, 2024

everything worked fine

Online Shopper

Site Experience Feedback

Aug 27, 2024

No comment


Post-Delivery Feedback

Sep 05, 2024

Yes

ASKmusic

Site Experience Feedback

Sep 05, 2024

Everything was good except the payment pages look awful on mobile.

punkin1973

Site Experience Feedback

Sep 05, 2024

Everything was navigated successfully.

Puma

Site Experience Feedback

Sep 05, 2024

Only have positive things to say about AMS. Payment plan is excellent, any issues or concerns there always very helpful. Every item I have ordered has been very well shipped and on time.

Nelson

Site Experience Feedback

Aug 29, 2024

2nd purchase with AMS and both times its been a good experience and the purchases were great. Will continue to add to my arsenal of musical instruments.


Post-Delivery Feedback

Sep 05, 2024

Just the whole process in ordering, timely shipping was great! Looking forward to paying these off quickly so I can purchase some other equipment I'm already eyeballing lol Thank you for making it easy to buy equipment we love.

Tex

Site Experience Feedback

Sep 05, 2024

No problems, smooth transaction

Marcus

Site Experience Feedback

Sep 05, 2024

Fast shipping, easy website to navigate. Always has a great selection of what I need. Affordable payment plan

Aslene

Post-Delivery Feedback

Sep 05, 2024

Asleneh47@icloud.com