American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1001 - 1020 of 14,037
KittyCakes666
Site Experience Feedback
Sep 05, 2024
Your user interface is top notch. Shopping to check out is clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Billy
Site Experience Feedback
Sep 05, 2024
I had one question and I clicked on the chat button, I was greeted immediately and helped
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TheLaserGuy
Post-Delivery Feedback
Sep 05, 2024
Martin guitar. It's a Martin so yeah, it looks great, plays great and sounds as sweet as honey butter warmed up in Lindsay Lohan's pussy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Djshlonk
Site Experience Feedback
Sep 05, 2024
Fast and easy and I really appreciate that
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tapia
Site Experience Feedback
Sep 05, 2024
Just the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bragg
Site Experience Feedback
Aug 26, 2024
Smooth experience, Easy Access to website, Seamless Web access, Easy payment, Free Shipping, Easy Access to Site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 05, 2024
Love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
J.Gardner
Site Experience Feedback
Aug 31, 2024
I like purchasing my musical equipment from American Musical Supply for my Church.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J.Gardner
Post-Delivery Feedback
Sep 05, 2024
I ordered two Mackie DRM215 speakers.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Preston
Site Experience Feedback
Sep 05, 2024
good over all
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
Steve209
Site Experience Feedback
Aug 26, 2024
I have ordered from your company several times in the past and have always been satisfied with your services. Thank you so much for your fair prices and for providing such great customer experiences.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve209
Post-Delivery Feedback
Sep 05, 2024
Web site was easy to navigate. Products and deals are exceptional. Very happy with my purchase and experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
NYCWeeks
Post-Delivery Feedback
Sep 05, 2024
6 month zero interest financing and free delivery. This will help a LOT of aspiring musicians. Doing something like this is good for AMS's Karma. Thanks for everything.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
RogGoodbuy
Site Experience Feedback
Sep 05, 2024
everything worked fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 05, 2024
Yes
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ASKmusic
Site Experience Feedback
Sep 05, 2024
Everything was good except the payment pages look awful on mobile.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
punkin1973
Site Experience Feedback
Sep 05, 2024
Everything was navigated successfully.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Puma
Site Experience Feedback
Sep 05, 2024
Only have positive things to say about AMS. Payment plan is excellent, any issues or concerns there always very helpful. Every item I have ordered has been very well shipped and on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nelson
Site Experience Feedback
Aug 29, 2024
2nd purchase with AMS and both times its been a good experience and the purchases were great. Will continue to add to my arsenal of musical instruments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nelson
Post-Delivery Feedback
Sep 05, 2024
Just the whole process in ordering, timely shipping was great! Looking forward to paying these off quickly so I can purchase some other equipment I'm already eyeballing lol Thank you for making it easy to buy equipment we love.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tex
Site Experience Feedback
Sep 05, 2024
No problems, smooth transaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Marcus
Site Experience Feedback
Sep 05, 2024
Fast shipping, easy website to navigate. Always has a great selection of what I need. Affordable payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Aslene
Post-Delivery Feedback
Sep 05, 2024
Asleneh47@icloud.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »