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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 961 - 980 of 14,037

Sergio50

Site Experience Feedback

Aug 29, 2024

I only have to say good news and good service and the best prices in town and fast shipping too I really love aAMS thanks


Post-Delivery Feedback

Sep 06, 2024

Great service and fast shipping like always good thanks again

dsnf1999

Site Experience Feedback

Sep 06, 2024

Website was easy to use and the products I was looking for were readily available.

gwilly

Post-Delivery Feedback

Sep 06, 2024

This wasn't my first purchase and I've been satisfied with all of my purchases with AMS. Yes I've told friends and they too were satisfied with AMS.

Accesible

Site Experience Feedback

Sep 06, 2024

Buena

Guitarpro1

Site Experience Feedback

Sep 06, 2024

I have only made one purchase prior to this one but was very satisfied.

Kerby

Post-Delivery Feedback

Sep 06, 2024

I have purchased my Marshall DSL 100 amp and cabinet, wylde audio Barbarian guitar, And now recently my talk box. I love how easy it is to deal with these guys! All of my products arrived in perfect condition. I’m looking forward to my next purchase.

Stormy

Site Experience Feedback

Aug 28, 2024

Just a bit cumbersome and I wish you accepted Paypal.


Post-Delivery Feedback

Sep 06, 2024

My purchase was shipped UPS. My return label was for USPS. Large packages are cheaper with UPS and I feel that because I was forced to use USPS, I lost $25 to $30.

Coop

Site Experience Feedback

Sep 06, 2024

Ran across AMS a few years back and now buy everything from them!

Musicspinner_c

Site Experience Feedback

Aug 20, 2024

Good


Post-Delivery Feedback

Sep 06, 2024

Ive been using American Musical for a couple of years now. They have good quality equipment and the most flexible payment plans.

Doug

Site Experience Feedback

Sep 06, 2024

I have had excellent experiences with AMS

Jess

Site Experience Feedback

Sep 06, 2024

Ease of use

Homer

Site Experience Feedback

Sep 06, 2024

I like the no creddit check payment options and how cheep products are compared to other websites/stores

Bernie

Site Experience Feedback

Sep 06, 2024

The shopping cart glitched a few times and I had to refresh the page but it straighted out.

Crhone

Site Experience Feedback

Sep 06, 2024

My experience with AMS was wonderful. Easy website to navigate. Great payment options! 10/10 Highly recommend

Legacy

Site Experience Feedback

Sep 06, 2024

It was pretty seamless happy with the cheap application fee .

Amb

Site Experience Feedback

Sep 05, 2024

In run around just smooth sailing.i would love shopping here and paying later

Antonio

Site Experience Feedback

Sep 05, 2024

Great experience…. Usually find exactly what I need

Jo

Site Experience Feedback

Sep 05, 2024

Everything went good today.I very much like this website and like that.I can get good quality gear for payments

Tbone64

Site Experience Feedback

Sep 05, 2024

AMS is always great!

RonE

Site Experience Feedback

Sep 05, 2024

Looked for new guitar strings, found exactly what I was looking for. Available in all gauge sets.