American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 961 - 980 of 14,037
Sergio50
Site Experience Feedback
Aug 29, 2024
I only have to say good news and good service and the best prices in town and fast shipping too I really love aAMS thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sergio50
Post-Delivery Feedback
Sep 06, 2024
Great service and fast shipping like always good thanks again
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
dsnf1999
Site Experience Feedback
Sep 06, 2024
Website was easy to use and the products I was looking for were readily available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
gwilly
Post-Delivery Feedback
Sep 06, 2024
This wasn't my first purchase and I've been satisfied with all of my purchases with AMS. Yes I've told friends and they too were satisfied with AMS.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Accesible
Site Experience Feedback
Sep 06, 2024
Buena
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Guitarpro1
Site Experience Feedback
Sep 06, 2024
I have only made one purchase prior to this one but was very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kerby
Post-Delivery Feedback
Sep 06, 2024
I have purchased my Marshall DSL 100 amp and cabinet, wylde audio Barbarian guitar, And now recently my talk box. I love how easy it is to deal with these guys! All of my products arrived in perfect condition. I’m looking forward to my next purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Stormy
Site Experience Feedback
Aug 28, 2024
Just a bit cumbersome and I wish you accepted Paypal.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Stormy
Post-Delivery Feedback
Sep 06, 2024
My purchase was shipped UPS. My return label was for USPS. Large packages are cheaper with UPS and I feel that because I was forced to use USPS, I lost $25 to $30.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Coop
Site Experience Feedback
Sep 06, 2024
Ran across AMS a few years back and now buy everything from them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Musicspinner_c
Site Experience Feedback
Aug 20, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Musicspinner_c
Post-Delivery Feedback
Sep 06, 2024
Ive been using American Musical for a couple of years now. They have good quality equipment and the most flexible payment plans.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Sep 06, 2024
I have had excellent experiences with AMS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jess
Site Experience Feedback
Sep 06, 2024
Ease of use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Homer
Site Experience Feedback
Sep 06, 2024
I like the no creddit check payment options and how cheep products are compared to other websites/stores
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Bernie
Site Experience Feedback
Sep 06, 2024
The shopping cart glitched a few times and I had to refresh the page but it straighted out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Crhone
Site Experience Feedback
Sep 06, 2024
My experience with AMS was wonderful. Easy website to navigate. Great payment options! 10/10 Highly recommend
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Legacy
Site Experience Feedback
Sep 06, 2024
It was pretty seamless happy with the cheap application fee .
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Amb
Site Experience Feedback
Sep 05, 2024
In run around just smooth sailing.i would love shopping here and paying later
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Antonio
Site Experience Feedback
Sep 05, 2024
Great experience…. Usually find exactly what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jo
Site Experience Feedback
Sep 05, 2024
Everything went good today.I very much like this website and like that.I can get good quality gear for payments
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Tbone64
Site Experience Feedback
Sep 05, 2024
AMS is always great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RonE
Site Experience Feedback
Sep 05, 2024
Looked for new guitar strings, found exactly what I was looking for. Available in all gauge sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »