American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 941 - 960 of 14,037
Ron
Post-Delivery Feedback
Sep 06, 2024
I ordered one of the new Epiphone inspired by Gibson Les Paul standard 59 reissue guitars With the classic style case. It is fantastic. Thank you all very much
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
Mike C
Site Experience Feedback
Sep 06, 2024
Easy to navigate the store and filter out what you are looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Beebo
Site Experience Feedback
Sep 06, 2024
I love ordering gear from AMS, easy reasonable terms and great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Coe-Natch
Site Experience Feedback
Sep 06, 2024
It was over all good ๐๐ฝ I had no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Mario
Site Experience Feedback
Sep 06, 2024
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
RTShep
Site Experience Feedback
Sep 06, 2024
The website is easy to use and navigate and makes purchasing a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Cash
Site Experience Feedback
Sep 06, 2024
Everything was good and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
illiad
Site Experience Feedback
Sep 06, 2024
always helpful and easy to do business with!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
DJ Myth
Post-Delivery Feedback
Sep 06, 2024
Always love buying from these guys because of the payment plans they offer. I definitely need them on some more high-end equipment I purchase from time to time. Been using AMS for over 10 years and will continue to do so.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
N.O.
Post-Delivery Feedback
Sep 06, 2024
It was very professional and convenient
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
Hwha
Site Experience Feedback
Sep 06, 2024
Uwuw
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review ยป
Acoustimac
Post-Delivery Feedback
Sep 06, 2024
The product was easy to order, was in stock and post purchase. Communication was excellent. Product arrived on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review ยป
Rolando
Site Experience Feedback
Sep 06, 2024
I purchase from AMS all the time, but there's never any perks or loyalty programs available. Although, I do greatly appreciate the ability to make monthly payments. It's the only way I can easily accommodate high-ticket purchases while still paying rent, bills, etc.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review ยป
Rex
Site Experience Feedback
Sep 06, 2024
Quick and easy! Very satisfied customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
LUNARWOLF.
Site Experience Feedback
Aug 29, 2024
Have been buying gear from you for 4 or 5 years now and it has always been a pleasure dealing with American Musical Supply. Thanks for everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
SoundmanTarik
Post-Delivery Feedback
Sep 06, 2024
I called about Some items in my cart and processed the order and shipped same day. That Glenn I tell you he is so on point. He has done my past 3 orders. AMS has elevated my business to amazing heights for the past 7 years. I refer everyone here for the knowledge and on time professional staff. They are first in my book.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review ยป
Hec Ag
Site Experience Feedback
Sep 06, 2024
Everything was great. They gave me a price match from a different website and I couldn't be happier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Major
Site Experience Feedback
Sep 06, 2024
Was a easy shopping experience for the day second time shopping with you guys
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review ยป
CDub
Site Experience Feedback
Sep 06, 2024
Excellent experience ordering from AMS. I will keep shopping here for my gear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review ยป
Billy
Site Experience Feedback
Sep 06, 2024
I like it so much
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review ยป