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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 941 - 960 of 14,037

Ron

Post-Delivery Feedback

Sep 06, 2024

I ordered one of the new Epiphone inspired by Gibson Les Paul standard 59 reissue guitars With the classic style case. It is fantastic. Thank you all very much

Mike C

Site Experience Feedback

Sep 06, 2024

Easy to navigate the store and filter out what you are looking for

Beebo

Site Experience Feedback

Sep 06, 2024

I love ordering gear from AMS, easy reasonable terms and great selection.

Coe-Natch

Site Experience Feedback

Sep 06, 2024

It was over all good ๐Ÿ‘๐Ÿฝ I had no problem.

Mario

Site Experience Feedback

Sep 06, 2024

Thanks

RTShep

Site Experience Feedback

Sep 06, 2024

The website is easy to use and navigate and makes purchasing a breeze.

Cash

Site Experience Feedback

Sep 06, 2024

Everything was good and smooth.

illiad

Site Experience Feedback

Sep 06, 2024

always helpful and easy to do business with!

DJ Myth

Post-Delivery Feedback

Sep 06, 2024

Always love buying from these guys because of the payment plans they offer. I definitely need them on some more high-end equipment I purchase from time to time. Been using AMS for over 10 years and will continue to do so.

N.O.

Post-Delivery Feedback

Sep 06, 2024

It was very professional and convenient

Hwha

Site Experience Feedback

Sep 06, 2024

Uwuw

Acoustimac

Post-Delivery Feedback

Sep 06, 2024

The product was easy to order, was in stock and post purchase. Communication was excellent. Product arrived on time.

Rolando

Site Experience Feedback

Sep 06, 2024

I purchase from AMS all the time, but there's never any perks or loyalty programs available. Although, I do greatly appreciate the ability to make monthly payments. It's the only way I can easily accommodate high-ticket purchases while still paying rent, bills, etc.

Rex

Site Experience Feedback

Sep 06, 2024

Quick and easy! Very satisfied customer!

LUNARWOLF.

Site Experience Feedback

Aug 29, 2024

Have been buying gear from you for 4 or 5 years now and it has always been a pleasure dealing with American Musical Supply. Thanks for everything.

SoundmanTarik

Post-Delivery Feedback

Sep 06, 2024

I called about Some items in my cart and processed the order and shipped same day. That Glenn I tell you he is so on point. He has done my past 3 orders. AMS has elevated my business to amazing heights for the past 7 years. I refer everyone here for the knowledge and on time professional staff. They are first in my book.

Hec Ag

Site Experience Feedback

Sep 06, 2024

Everything was great. They gave me a price match from a different website and I couldn't be happier

Major

Site Experience Feedback

Sep 06, 2024

Was a easy shopping experience for the day second time shopping with you guys

CDub

Site Experience Feedback

Sep 06, 2024

Excellent experience ordering from AMS. I will keep shopping here for my gear

Billy

Site Experience Feedback

Sep 06, 2024

I like it so much