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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 921 - 940 of 14,037

Airtot

Site Experience Feedback

Sep 07, 2024

It was a very easy and painless process to get what I needed.

Jaime

Site Experience Feedback

Sep 06, 2024

Great company

NORO

Site Experience Feedback

Sep 06, 2024

This is the best and most affordable way to get gear! I will continue to be a loyal customer!

Online Shopper

Post-Delivery Feedback

Sep 06, 2024

Great guitar. Thank you

Eric

Post-Delivery Feedback

Sep 06, 2024

It was excellent service. There was some issues from over a year ago I didn’t know bout we were to get everything squared up and new order processed asap.

John

Post-Delivery Feedback

Sep 06, 2024

It was great shopping at AMS

No

Site Experience Feedback

Aug 31, 2024

Thanks


Post-Delivery Feedback

Sep 06, 2024

( . )( . ) nah mean!?

Miksol2

Post-Delivery Feedback

Sep 06, 2024

It was a great experience

AVEII

Site Experience Feedback

Sep 06, 2024

I really enjoy purchasing from AMS, and has been many years!

MM

Post-Delivery Feedback

Sep 06, 2024

AMS provides excellent inventory, competitive pricing, and lightning-fast shipping. The 12-pay system makes it so easy to make purchases.

DJ Maniac

Site Experience Feedback

Sep 06, 2024

Very good

ConQuer

Site Experience Feedback

Sep 06, 2024

I would love to see a compare feature when searching for the best product or instrument. Other than that AMS is great.

Tiny

Post-Delivery Feedback

Sep 06, 2024

My name is Tiny, this is my oh god my 11th-12th purchase and have never been disappointed.

Dj Papi

Site Experience Feedback

Sep 06, 2024

I'm not good on the internet, but it is easy enough for me on your site

DjTonyCarter

Site Experience Feedback

Sep 06, 2024

NA

AL

Post-Delivery Feedback

Sep 06, 2024

AMS is the best! No hassles just great deals and service.

Angel F

Site Experience Feedback

Sep 06, 2024

Very easy, quick process. Fair prices for quality merchandise.

B.D.S x KINNG Xyhne

Site Experience Feedback

Sep 06, 2024

Was great no issues

Kev

Post-Delivery Feedback

Sep 06, 2024

Company called me after canceling my order because they sold out. They had more and wanted to know if I was still interested so I made my purchase and was happy to do so

Me

Site Experience Feedback

Sep 06, 2024

Positive overall experience; no complaints and cheapest for the item I bought across online retailers thanks!