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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 901 - 920 of 14,037

Online Shopper

Site Experience Feedback

Sep 07, 2024

Have ordered from AMS for years. Don’t like the $24.95 application fee. Will make me look at other options next time.

Online Shopper

Site Experience Feedback

Sep 07, 2024

I love American Musical Supply, they’ve gave me the chance to be a superstar with they’re payment program!!

Joshua

Site Experience Feedback

Sep 07, 2024

Had a great buying experience.

Charlie

Site Experience Feedback

Aug 30, 2024

Made several purchases always great customer service and fantastic selections


Post-Delivery Feedback

Sep 07, 2024

The guitar was nicer than expected and the heavy duty case was a great surprise. They delivered on time. Fantastic payment plan which makes it so easy to get what you need

CMZ_KARAOKE

Site Experience Feedback

Sep 07, 2024

I love the fact that they have financing.

Online Shopper

Post-Delivery Feedback

Sep 07, 2024

A+++ Smooth transaction! Item as described! A pleasure!!

Smiley

Site Experience Feedback

Sep 07, 2024

I had a very good experience with AMS!!

Studio King

Site Experience Feedback

Sep 07, 2024

Everything went well

Cliff

Post-Delivery Feedback

Sep 07, 2024

GREAT COMPANY TO DEAL WITH FOR MY FIRST TIME

Toole

Post-Delivery Feedback

Sep 07, 2024

Very professional, knowledgeable and courteous service

Reverends

Site Experience Feedback

Aug 29, 2024

Looking for a good stage piano for worship and found I could use the “rock star status” payment plan. So I went ahead and bought the piano.


Post-Delivery Feedback

Sep 07, 2024

This is actually my 3rd instrument purchase. I have loved the quality I have gotten and love their installment program. I now have 3 great instruments that I love and probably would not have them if it wasn’t for AMS. I highly recommend them!

Tnun

Site Experience Feedback

Aug 28, 2024

Everything is absolutely great, jut maybe try to find a way ahead of actually ordering to find out who will be the carrier.

Rogue

Site Experience Feedback

Sep 02, 2024

Prices are comparable with other retailers, but the easy payment plans are what really makes AMS stand out. My credit isn’t great due to long standing health issues, but I’m in a better financial place now, so being able to qualify without a credit check really helps. Would love to see a better selection of left handed guitars, but that’s a problem I’ll run into everywhere.

YellowMary

Site Experience Feedback

Sep 07, 2024

Ok

El Dopi

Site Experience Feedback

Aug 25, 2024

Everything is clear and you have the best payment options in the market

Lowbrow

Post-Delivery Feedback

Sep 07, 2024

Quick,fast service. Great gear company with a great selection.

Will

Site Experience Feedback

Aug 23, 2024

The process was smooth. There was no option to add or update the email address.


Post-Delivery Feedback

Sep 07, 2024

I made my purchase online. I was easy to set up my account, find the product, submit my order. I did need to speak to the credit department because it was an amount outside of my purchase history. They made it very easy to confirm my order and payment. Everything came sooner than expected, all the components arrived.

Jmichael

Site Experience Feedback

Sep 07, 2024

It was okay

Ron

Site Experience Feedback

Sep 07, 2024

Supper easy to order what you want.

Debo

Site Experience Feedback

Sep 07, 2024

My experience was great and with ease I researched my product and found the perfect solution.