American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 901 - 920 of 14,037
Online Shopper
Site Experience Feedback
Sep 07, 2024
Have ordered from AMS for years. Don’t like the $24.95 application fee. Will make me look at other options next time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 07, 2024
I love American Musical Supply, they’ve gave me the chance to be a superstar with they’re payment program!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joshua
Site Experience Feedback
Sep 07, 2024
Had a great buying experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Charlie
Site Experience Feedback
Aug 30, 2024
Made several purchases always great customer service and fantastic selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charlie
Post-Delivery Feedback
Sep 07, 2024
The guitar was nicer than expected and the heavy duty case was a great surprise. They delivered on time. Fantastic payment plan which makes it so easy to get what you need
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CMZ_KARAOKE
Site Experience Feedback
Sep 07, 2024
I love the fact that they have financing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 07, 2024
A+++ Smooth transaction! Item as described! A pleasure!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Smiley
Site Experience Feedback
Sep 07, 2024
I had a very good experience with AMS!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Studio King
Site Experience Feedback
Sep 07, 2024
Everything went well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Cliff
Post-Delivery Feedback
Sep 07, 2024
GREAT COMPANY TO DEAL WITH FOR MY FIRST TIME
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Toole
Post-Delivery Feedback
Sep 07, 2024
Very professional, knowledgeable and courteous service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Reverends
Site Experience Feedback
Aug 29, 2024
Looking for a good stage piano for worship and found I could use the “rock star status” payment plan. So I went ahead and bought the piano.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reverends
Post-Delivery Feedback
Sep 07, 2024
This is actually my 3rd instrument purchase. I have loved the quality I have gotten and love their installment program. I now have 3 great instruments that I love and probably would not have them if it wasn’t for AMS. I highly recommend them!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tnun
Site Experience Feedback
Aug 28, 2024
Everything is absolutely great, jut maybe try to find a way ahead of actually ordering to find out who will be the carrier.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Rogue
Site Experience Feedback
Sep 02, 2024
Prices are comparable with other retailers, but the easy payment plans are what really makes AMS stand out. My credit isn’t great due to long standing health issues, but I’m in a better financial place now, so being able to qualify without a credit check really helps. Would love to see a better selection of left handed guitars, but that’s a problem I’ll run into everywhere.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
YellowMary
Site Experience Feedback
Sep 07, 2024
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
El Dopi
Site Experience Feedback
Aug 25, 2024
Everything is clear and you have the best payment options in the market
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lowbrow
Post-Delivery Feedback
Sep 07, 2024
Quick,fast service. Great gear company with a great selection.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Will
Site Experience Feedback
Aug 23, 2024
The process was smooth. There was no option to add or update the email address.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Post-Delivery Feedback
Sep 07, 2024
I made my purchase online. I was easy to set up my account, find the product, submit my order. I did need to speak to the credit department because it was an amount outside of my purchase history. They made it very easy to confirm my order and payment. Everything came sooner than expected, all the components arrived.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jmichael
Site Experience Feedback
Sep 07, 2024
It was okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ron
Site Experience Feedback
Sep 07, 2024
Supper easy to order what you want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debo
Site Experience Feedback
Sep 07, 2024
My experience was great and with ease I researched my product and found the perfect solution.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »