American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 881 - 900 of 14,037
Musicgirl
Site Experience Feedback
Sep 08, 2024
My email account has been compromised I’m using a new email… I need to switch this account to a new email… kahalekaij@gmail.com
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Old Bass Wizard
Post-Delivery Feedback
Sep 07, 2024
Good deal on needed gear transport bag.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Scott
Site Experience Feedback
Aug 29, 2024
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cheech
Site Experience Feedback
Sep 07, 2024
I have had great experiences with American musical supply. The payment plans are amazing. I would highly recommend them to anyone who is looking for musical equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 07, 2024
Original guitar showed with neck snapped in half through delivery. The box was labeled this side up but was out in a bigger box with no labels. The case the guitar came in didn’t offer much protection. I mentioned to have better packaging or protection on the guitar and that was mentioned in the notes of the return but the new guitar didn’t come with anything different. And the new boxes didn’t have labels for this side up. Luckily the guitar got here in one piece.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Ryan V
Site Experience Feedback
Sep 07, 2024
Great service and interactions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cw
Site Experience Feedback
Sep 07, 2024
Very good not a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Post-Delivery Feedback
Sep 07, 2024
Always a quick painless process ordering from AMS
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 07, 2024
Wow, you should see this amazing guitar case I got from American Musical Supply.Fits my guitar perfectly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bassconbeatz
Site Experience Feedback
Sep 07, 2024
Always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
ET
Site Experience Feedback
Sep 07, 2024
I’ve been using AMS since 2019 and they are always on point!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
David
Site Experience Feedback
Sep 07, 2024
Easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trev Toxic
Site Experience Feedback
Aug 25, 2024
Great experience, very straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gtfabinho
Site Experience Feedback
Sep 07, 2024
Nice website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Mike
Site Experience Feedback
Aug 30, 2024
Everything was excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Mike
Post-Delivery Feedback
Sep 07, 2024
Excellence, everything exactly as advertised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
4Stringer
Post-Delivery Feedback
Sep 07, 2024
I was going to order from Guitar Center and then I found American Music Supply had the same product with free shipping. I decided to go with AMS and I’m glad I did. Transaction went smoothly. Item was in stock. Product came quickly. I would highly recommend.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rob smith
Post-Delivery Feedback
Sep 07, 2024
The availability was great the ordering as usual was easy, the product arrived damaged I called and spoke to customer support. They told me to return should have been offered a discount to keep item. Then explained item was found new for 250.00 cheaper was not offered that price. So I returned the item and will likely now use again.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Scarlett studio mom
Post-Delivery Feedback
Sep 07, 2024
Shipping was the best part. I ordered a gift for my son and it was important for him to get it by that day. Customer service was very helpful and informative and even helped me figure out other options when I ran into a problem. There’s a lot of great products and affordable
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Easy Ordering
Site Experience Feedback
Sep 07, 2024
I had no problems ordering this Fender electric guitar. Service in the ordering process was easy. Thank you Robert Cash Jr.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JIM
Site Experience Feedback
Sep 07, 2024
was great everything went as planned
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »