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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 881 - 900 of 14,037

Musicgirl

Site Experience Feedback

Sep 08, 2024

My email account has been compromised I’m using a new email… I need to switch this account to a new email… kahalekaij@gmail.com

Old Bass Wizard

Post-Delivery Feedback

Sep 07, 2024

Good deal on needed gear transport bag.

Scott

Site Experience Feedback

Aug 29, 2024

All good.

Cheech

Site Experience Feedback

Sep 07, 2024

I have had great experiences with American musical supply. The payment plans are amazing. I would highly recommend them to anyone who is looking for musical equipment.

Online Shopper

Post-Delivery Feedback

Sep 07, 2024

Original guitar showed with neck snapped in half through delivery. The box was labeled this side up but was out in a bigger box with no labels. The case the guitar came in didn’t offer much protection. I mentioned to have better packaging or protection on the guitar and that was mentioned in the notes of the return but the new guitar didn’t come with anything different. And the new boxes didn’t have labels for this side up. Luckily the guitar got here in one piece.

Ryan V

Site Experience Feedback

Sep 07, 2024

Great service and interactions

Cw

Site Experience Feedback

Sep 07, 2024

Very good not a problem

Dan

Post-Delivery Feedback

Sep 07, 2024

Always a quick painless process ordering from AMS

Online Shopper

Post-Delivery Feedback

Sep 07, 2024

Wow, you should see this amazing guitar case I got from American Musical Supply.Fits my guitar perfectly.

Bassconbeatz

Site Experience Feedback

Sep 07, 2024

Always great

ET

Site Experience Feedback

Sep 07, 2024

I’ve been using AMS since 2019 and they are always on point!

David

Site Experience Feedback

Sep 07, 2024

Easy navigation

Trev Toxic

Site Experience Feedback

Aug 25, 2024

Great experience, very straightforward.

Gtfabinho

Site Experience Feedback

Sep 07, 2024

Nice website!

Mr. Mike

Site Experience Feedback

Aug 30, 2024

Everything was excellent


Post-Delivery Feedback

Sep 07, 2024

Excellence, everything exactly as advertised.

4Stringer

Post-Delivery Feedback

Sep 07, 2024

I was going to order from Guitar Center and then I found American Music Supply had the same product with free shipping. I decided to go with AMS and I’m glad I did. Transaction went smoothly. Item was in stock. Product came quickly. I would highly recommend.

Rob smith

Post-Delivery Feedback

Sep 07, 2024

The availability was great the ordering as usual was easy, the product arrived damaged I called and spoke to customer support. They told me to return should have been offered a discount to keep item. Then explained item was found new for 250.00 cheaper was not offered that price. So I returned the item and will likely now use again.

Scarlett studio mom

Post-Delivery Feedback

Sep 07, 2024

Shipping was the best part. I ordered a gift for my son and it was important for him to get it by that day. Customer service was very helpful and informative and even helped me figure out other options when I ran into a problem. There’s a lot of great products and affordable

Easy Ordering

Site Experience Feedback

Sep 07, 2024

I had no problems ordering this Fender electric guitar. Service in the ordering process was easy. Thank you Robert Cash Jr.

JIM

Site Experience Feedback

Sep 07, 2024

was great everything went as planned