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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 861 - 880 of 14,037

Checo

Post-Delivery Feedback

Sep 08, 2024

I recommend them because every time I made a purchase they have served me very well

Tone07

Site Experience Feedback

Sep 08, 2024

Super easy to find what I was looking for , clear and speedy check out and a great price Can’t wait for my item

86

Site Experience Feedback

Aug 23, 2024

Good


Post-Delivery Feedback

Sep 08, 2024

Love the overall experience.

Dj kaboom

Site Experience Feedback

Sep 08, 2024

Ams is the best in customer service

Eddie

Site Experience Feedback

Sep 08, 2024

I was able to navigate the website easily, using the wish list is great. Having new similar products shown is also useful. The videos explaining the products are also useful.

Online Shopper

Site Experience Feedback

Sep 02, 2024

Easy to find easy checkout, thanks

JohnTr

Site Experience Feedback

Sep 08, 2024

It's a great site and easy to use...I'll be back for sure

AMZ The best!

Post-Delivery Feedback

Sep 08, 2024

Always ai find the stuff I am looking for, Very good prices and delivery on time. Nice customer service. No bad comment to say, I am a customer for years.

Cowboy

Site Experience Feedback

Sep 08, 2024

Nothing negative at all to say. Everything is easy and works great for my situation. Always recommend AMS to others.

Doug

Site Experience Feedback

Sep 08, 2024

I have never been more satisfies with payment options and prompt delivery. I have ordered multiple items from American Musical Supply and have always had a positive experience. I highly recommend!

Leonardo hurtado

Site Experience Feedback

Sep 08, 2024

Me encanto , fue muy fácil comprar y la facilidad de las opciones de pago es espectacular

Online Shopper

Post-Delivery Feedback

Sep 08, 2024

🤘

Jkbass

Post-Delivery Feedback

Sep 08, 2024

All good

Dennis

Site Experience Feedback

Aug 23, 2024

Very happy


Post-Delivery Feedback

Sep 08, 2024

Perfect purchase. Delivered fast. Super happy.

AROC

Post-Delivery Feedback

Sep 08, 2024

I love the experience I have with AMS. I would recommend anyone to them. Customer service and product are spectacular.

Sixstringsting

Site Experience Feedback

Aug 28, 2024

Fantastic experience on can't wait till next buy

Online Shopper

Site Experience Feedback

Sep 03, 2024

Great service every time

Yoed

Site Experience Feedback

Aug 31, 2024

Super easy and affordable.

Happy Chillmore Music

Site Experience Feedback

Sep 08, 2024

Website service is pretty slow but got an insane deal and appreciate financing options

Online Shopper

Post-Delivery Feedback

Sep 08, 2024

Love dealing with AMS I heard of from a dear friend in 2016