American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 81 - 100 of 14,078
Jdiz
Site Experience Feedback
Aug 27, 2024
I was able to find what I was looking for thanks to the information on each guitar pickup!! Love the reviews, helps me decide what I will buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jdiz
Post-Delivery Feedback
Sep 26, 2024
AMS has a great selection of gear and they allow you to make payments!! Makes it so much easier to be able to have quality gear at a price I can afford!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pat
Site Experience Feedback
Sep 19, 2024
Shopped with AMS before. Happy to do it again. It’s been a min.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pat
Post-Delivery Feedback
Sep 26, 2024
Great product! The payment plans make it affordable. It was delivered in less than 36hrs!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Trell
Site Experience Feedback
Sep 16, 2024
I love this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trell
Post-Delivery Feedback
Sep 26, 2024
It's a good website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJQ
Post-Delivery Feedback
Sep 26, 2024
Product came as described and on time. Great product!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 25, 2024
Everything was good except FedEx dragging my package up the driveway!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Sergio287790
Site Experience Feedback
Sep 20, 2024
They send stuff fast low monthly payments
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Sergio287790
Post-Delivery Feedback
Sep 25, 2024
Yes i would recomend ams they gave me easy payment plan have bought a lots of speakers and dj lights from them i love dms!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Eric
Post-Delivery Feedback
Sep 25, 2024
It’s been a great experience over the last few months of using AMS. 100%!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Wesley
Post-Delivery Feedback
Sep 25, 2024
They canceled my account claiming I had charge offs. Not happy at all
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Jason
Post-Delivery Feedback
Sep 25, 2024
It was a great experience and I'm looking forward to continue to work with Ams. I was very pleased to discover that my order came from Oregon Ohio which is practically shopping local. I wonder if it is a brick and mortar store or just a depot.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Meko40
Post-Delivery Feedback
Sep 25, 2024
All my music friends already use AMS.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ansomsay
Site Experience Feedback
Sep 12, 2024
Confusing payment page
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
ansomsay
Post-Delivery Feedback
Sep 25, 2024
There seems to be many items that are available elsewhere but not on AMS. I had to order the expression pedal through Fender. The tone master pro I got was great though. More options.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Scotty V
Post-Delivery Feedback
Sep 25, 2024
Great experience with American Musical Supply! I’ve found my new favorite online music store!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
tydeane
Post-Delivery Feedback
Sep 25, 2024
Everything went as it always does with AMS perfectly!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bubby
Post-Delivery Feedback
Sep 25, 2024
I would recommend AMS to anyone they have great products and great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bob F
Site Experience Feedback
Sep 17, 2024
I Am Very Satisficed with AMS...No Complaints...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob F
Post-Delivery Feedback
Sep 25, 2024
I Use AMS because of The Selection and Ease of Purchase...
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dj t rock 313
Post-Delivery Feedback
Sep 25, 2024
I can always count on Amsterdam to have the gear I need with fast delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Austin
Site Experience Feedback
Sep 20, 2024
Evreything as usual went perfect and smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drumhard81
Site Experience Feedback
Sep 19, 2024
Great overall experience. The payment plans make it easier to purchase needed items without having to pay it all at once. I am very satisfied with AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drumhard81
Post-Delivery Feedback
Sep 25, 2024
I recently purchased an Epiphone Kirk Hammett ‘79 Flying V. I had spoke to one of the AMS representatives and they were very helpful. My gear came faster than was expected and although I haven’t had enough time to fully inspect and play the guitar to give a full rundown of the full quality and state of the instrument, everything looks great so far. I would definitely recommend AMS to anyone interested in purchasing any musical gear. I had a great experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Judy
Site Experience Feedback
Sep 14, 2024
Love the store! Loading times were noticibly slow...I unplugged my other wi-fi devices to make my purchase, lol.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Judy
Post-Delivery Feedback
Sep 25, 2024
They offered just what I needed and at a great price, super happy with my gig bag.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Bling502
Post-Delivery Feedback
Sep 25, 2024
I like this page, they are excellent in their shipments and products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »