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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 81 - 100 of 14,078

Jdiz

Site Experience Feedback

Aug 27, 2024

I was able to find what I was looking for thanks to the information on each guitar pickup!! Love the reviews, helps me decide what I will buy


Post-Delivery Feedback

Sep 26, 2024

AMS has a great selection of gear and they allow you to make payments!! Makes it so much easier to be able to have quality gear at a price I can afford!

Pat

Site Experience Feedback

Sep 19, 2024

Shopped with AMS before. Happy to do it again. It’s been a min.


Post-Delivery Feedback

Sep 26, 2024

Great product! The payment plans make it affordable. It was delivered in less than 36hrs!

Trell

Site Experience Feedback

Sep 16, 2024

I love this website.


Post-Delivery Feedback

Sep 26, 2024

It's a good website

DJQ

Post-Delivery Feedback

Sep 26, 2024

Product came as described and on time. Great product!

Online Shopper

Post-Delivery Feedback

Sep 25, 2024

Everything was good except FedEx dragging my package up the driveway!

Sergio287790

Site Experience Feedback

Sep 20, 2024

They send stuff fast low monthly payments


Post-Delivery Feedback

Sep 25, 2024

Yes i would recomend ams they gave me easy payment plan have bought a lots of speakers and dj lights from them i love dms!!

Eric

Post-Delivery Feedback

Sep 25, 2024

It’s been a great experience over the last few months of using AMS. 100%!

Wesley

Post-Delivery Feedback

Sep 25, 2024

They canceled my account claiming I had charge offs. Not happy at all

Jason

Post-Delivery Feedback

Sep 25, 2024

It was a great experience and I'm looking forward to continue to work with Ams. I was very pleased to discover that my order came from Oregon Ohio which is practically shopping local. I wonder if it is a brick and mortar store or just a depot.

Meko40

Post-Delivery Feedback

Sep 25, 2024

All my music friends already use AMS.

ansomsay

Site Experience Feedback

Sep 12, 2024

Confusing payment page


Post-Delivery Feedback

Sep 25, 2024

There seems to be many items that are available elsewhere but not on AMS. I had to order the expression pedal through Fender. The tone master pro I got was great though. More options.

Scotty V

Post-Delivery Feedback

Sep 25, 2024

Great experience with American Musical Supply! I’ve found my new favorite online music store!!

tydeane

Post-Delivery Feedback

Sep 25, 2024

Everything went as it always does with AMS perfectly!

Bubby

Post-Delivery Feedback

Sep 25, 2024

I would recommend AMS to anyone they have great products and great service

Bob F

Site Experience Feedback

Sep 17, 2024

I Am Very Satisficed with AMS...No Complaints...


Post-Delivery Feedback

Sep 25, 2024

I Use AMS because of The Selection and Ease of Purchase...

Dj t rock 313

Post-Delivery Feedback

Sep 25, 2024

I can always count on Amsterdam to have the gear I need with fast delivery

Austin

Site Experience Feedback

Sep 20, 2024

Evreything as usual went perfect and smooth!

Drumhard81

Site Experience Feedback

Sep 19, 2024

Great overall experience. The payment plans make it easier to purchase needed items without having to pay it all at once. I am very satisfied with AMS.


Post-Delivery Feedback

Sep 25, 2024

I recently purchased an Epiphone Kirk Hammett ‘79 Flying V. I had spoke to one of the AMS representatives and they were very helpful. My gear came faster than was expected and although I haven’t had enough time to fully inspect and play the guitar to give a full rundown of the full quality and state of the instrument, everything looks great so far. I would definitely recommend AMS to anyone interested in purchasing any musical gear. I had a great experience.

Judy

Site Experience Feedback

Sep 14, 2024

Love the store! Loading times were noticibly slow...I unplugged my other wi-fi devices to make my purchase, lol.


Post-Delivery Feedback

Sep 25, 2024

They offered just what I needed and at a great price, super happy with my gig bag.

Bling502

Post-Delivery Feedback

Sep 25, 2024

I like this page, they are excellent in their shipments and products