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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 101 - 120 of 14,078

Steven101

Site Experience Feedback

Sep 19, 2024

I had a very smooth and stress free experience shopping , and checking out with AMS! Everything was clear and simple!

Bill L.

Post-Delivery Feedback

Sep 24, 2024

Great company. Always there to answer questions and help with recommendations. Have purchased over five items and will continue to buy more. Definitely have a lifelong customer.

DJSMOOVE410

Site Experience Feedback

Sep 05, 2024

I am a customer of AMS for over 4 years now and I Love shopping with them to get the best discounts and products

Online Shopper

Site Experience Feedback

Sep 18, 2024

this survey is too long

Voodoo G

Post-Delivery Feedback

Sep 24, 2024

Ordered a 70th anniversary Fender Stratocaster. Easy to order, get financing plan. Instrument arrived in 2 days. It was even more than I expected. Too bad I bought it as a gift. It was hard to give it away. I wanted it for myself. Great guitar.

John

Site Experience Feedback

Sep 18, 2024

Good

Cap'n Hook

Site Experience Feedback

Aug 31, 2024

The site is effective. No need for flash. Prices are the same as other major stores. Financing is a high selling point as far as reasons to choose one or the other.


Post-Delivery Feedback

Sep 24, 2024

Prices were competitive. No interest payment plan was very convenient .Wondering why I was charged both of the first months payments almost immediately. Overall good experience .

Rafael

Post-Delivery Feedback

Sep 24, 2024

Delivers outstanding service! Fast shipping, a great product selection, and flexible payment plans make it my go-to for music gear. Their customer service is top-notch—efficient and always helpful. Highly recommended!

DJ Bo

Site Experience Feedback

Sep 12, 2024

The process was seamless


Post-Delivery Feedback

Sep 24, 2024

It was everything I hoped for, my order was fast and on time.

Online Shopper

Post-Delivery Feedback

Sep 24, 2024

lOVE THIS COMPANY

NAVA

Post-Delivery Feedback

Sep 24, 2024

I WAS EXCITED TO PLAY MY NEW ORANGE AMP... BUT THE SECOND CHANNEL VOLUME DID NOT WORK CORRECTLY.

Online Shopper

Site Experience Feedback

Sep 18, 2024

Excellent every time


Post-Delivery Feedback

Sep 24, 2024

Very ,much pleased with Ms, you guys are the best

Busdriver

Site Experience Feedback

Sep 16, 2024

It was very smooth


Post-Delivery Feedback

Sep 24, 2024

First time buying from your company, everything went well. I will purchase again from you

Djpewe

Site Experience Feedback

Sep 19, 2024

Very professional and love working with you guys. Keep up the good work

Online Shopper

Site Experience Feedback

Sep 14, 2024

Ok


Post-Delivery Feedback

Sep 24, 2024

Muy buena gracias

Yes sir

Site Experience Feedback

Sep 13, 2024

I am very excited to see the product


Post-Delivery Feedback

Sep 24, 2024

easy credit terms

Joey

Site Experience Feedback

Sep 16, 2024

Easy to navigate. Clear detail of product and price.


Post-Delivery Feedback

Sep 24, 2024

Great gear, fast service and the payment is totally awesome! Customer services has been right on! I will definitely continue to use American Musical Supply for future purchases.

DJ BIGGDOGG

Site Experience Feedback

Sep 09, 2024

Greta prices, excellent customer service, love the no credit check plans and affordable payment plans, that's a great deal I will definitely purchase more products. Highly recommended to all my DJ friends, i have been a DJ for over 25 years, Radio, Online and Clubs and TV...


Post-Delivery Feedback

Sep 24, 2024

Great experience i will purchase again fast service and i will highly recommend American Music Supply, great products and best affordable prices...

John

Post-Delivery Feedback

Sep 23, 2024

Your better than Saltwater!!!!!!!¡!!!!

Scatta

Post-Delivery Feedback

Sep 23, 2024

I would recommend you all to a friend because you give people a chance with or without a perfect credit score that is a great idea and you all have a heart and ur not greedy and corporate driven thank y’all for making dreams a reality