American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 101 - 120 of 14,078
Steven101
Site Experience Feedback
Sep 19, 2024
I had a very smooth and stress free experience shopping , and checking out with AMS! Everything was clear and simple!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill L.
Post-Delivery Feedback
Sep 24, 2024
Great company. Always there to answer questions and help with recommendations. Have purchased over five items and will continue to buy more. Definitely have a lifelong customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJSMOOVE410
Site Experience Feedback
Sep 05, 2024
I am a customer of AMS for over 4 years now and I Love shopping with them to get the best discounts and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
this survey is too long
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Voodoo G
Post-Delivery Feedback
Sep 24, 2024
Ordered a 70th anniversary Fender Stratocaster. Easy to order, get financing plan. Instrument arrived in 2 days. It was even more than I expected. Too bad I bought it as a gift. It was hard to give it away. I wanted it for myself. Great guitar.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
John
Site Experience Feedback
Sep 18, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cap'n Hook
Site Experience Feedback
Aug 31, 2024
The site is effective. No need for flash. Prices are the same as other major stores. Financing is a high selling point as far as reasons to choose one or the other.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cap'n Hook
Post-Delivery Feedback
Sep 24, 2024
Prices were competitive. No interest payment plan was very convenient .Wondering why I was charged both of the first months payments almost immediately. Overall good experience .
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Rafael
Post-Delivery Feedback
Sep 24, 2024
Delivers outstanding service! Fast shipping, a great product selection, and flexible payment plans make it my go-to for music gear. Their customer service is top-notch—efficient and always helpful. Highly recommended!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ Bo
Site Experience Feedback
Sep 12, 2024
The process was seamless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ Bo
Post-Delivery Feedback
Sep 24, 2024
It was everything I hoped for, my order was fast and on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 24, 2024
lOVE THIS COMPANY
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
NAVA
Post-Delivery Feedback
Sep 24, 2024
I WAS EXCITED TO PLAY MY NEW ORANGE AMP... BUT THE SECOND CHANNEL VOLUME DID NOT WORK CORRECTLY.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
Excellent every time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 24, 2024
Very ,much pleased with Ms, you guys are the best
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Busdriver
Site Experience Feedback
Sep 16, 2024
It was very smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Busdriver
Post-Delivery Feedback
Sep 24, 2024
First time buying from your company, everything went well. I will purchase again from you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Djpewe
Site Experience Feedback
Sep 19, 2024
Very professional and love working with you guys. Keep up the good work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 14, 2024
Ok
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 24, 2024
Muy buena gracias
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Yes sir
Site Experience Feedback
Sep 13, 2024
I am very excited to see the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yes sir
Post-Delivery Feedback
Sep 24, 2024
easy credit terms
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joey
Site Experience Feedback
Sep 16, 2024
Easy to navigate. Clear detail of product and price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joey
Post-Delivery Feedback
Sep 24, 2024
Great gear, fast service and the payment is totally awesome! Customer services has been right on! I will definitely continue to use American Musical Supply for future purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ BIGGDOGG
Site Experience Feedback
Sep 09, 2024
Greta prices, excellent customer service, love the no credit check plans and affordable payment plans, that's a great deal I will definitely purchase more products. Highly recommended to all my DJ friends, i have been a DJ for over 25 years, Radio, Online and Clubs and TV...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ BIGGDOGG
Post-Delivery Feedback
Sep 24, 2024
Great experience i will purchase again fast service and i will highly recommend American Music Supply, great products and best affordable prices...
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
John
Post-Delivery Feedback
Sep 23, 2024
Your better than Saltwater!!!!!!!¡!!!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Scatta
Post-Delivery Feedback
Sep 23, 2024
I would recommend you all to a friend because you give people a chance with or without a perfect credit score that is a great idea and you all have a heart and ur not greedy and corporate driven thank y’all for making dreams a reality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »