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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 41 - 60 of 14,078

Online Shopper

Post-Delivery Feedback

Sep 29, 2024

I received the bass amp but did not know that I need a header for it

Rick

Site Experience Feedback

Sep 18, 2024

I really like the site! Easy to navigate. The only thing I would add is more product information.

Iluvtaylor

Post-Delivery Feedback

Sep 29, 2024

Great guitar

Dirty Curt

Post-Delivery Feedback

Sep 29, 2024

Perfect as always.

Online Shopper

Post-Delivery Feedback

Sep 29, 2024

Thank you

Killingsalvation

Site Experience Feedback

Sep 19, 2024

I've never had any issues with any purchases I've made from AMS, and I've made quite a few over the years for my band, payment plans are easier on the wallet than Sweetwater, shipping is incredibly fast and everything from guitars to Amp heads arrive in good shape and working perfect


Post-Delivery Feedback

Sep 29, 2024

Bought the Seymour Duncan powerstage 200 and it's perfect for use with my 4x12 cab and Helix LT, delivered a day earlier than expected!

ChristopherL

Post-Delivery Feedback

Sep 29, 2024

AMS is the only place i use to buy new products. With their monthly payment plans I can buy things that I couldn't normally afford. Been using AMS since before the internet was around.

Anthony

Site Experience Feedback

Sep 13, 2024

I'd been scoping this drumset (Sonor AQ1) for over a year, and saw that other stores had this kit $1299, and my heart sank when they increased the price to $1465. Then, while browsing your site, I saw that you were offering the exact same kit for what I would the fire sale price of $969..a savings of $475!! My jaw dropped...And, you offer flexible payment plans as well...Needless to say, I jumped on it!! What a phenomenal bargain!! I am ecstatic!! As a student/working drummer, I will be a returning AMS customer and will recommend you to my many guitar player friends. Thank you and God Bless!! 😀

angelmetal12

Site Experience Feedback

Sep 21, 2024

me encanta comprar por AMS , siento que puedo adquirir instrumentos excelentes a pagos muy cómodos sin que afecte mis ingresos, voy a ser un cliente recurrente de su página


Post-Delivery Feedback

Sep 29, 2024

como siempre, estoy contento de comprar por esta página

Myk C.

Site Experience Feedback

Sep 23, 2024

Ams is my #1 go to dj source whenever I have a up coming gigs or when I need the gears.. Great customer service..


Post-Delivery Feedback

Sep 29, 2024

AMS is my Go To last minute shopping store.. Great customer service fast shipping. All my equipment I need was in stock..

Meetoo

Site Experience Feedback

Sep 19, 2024

Easy...


Post-Delivery Feedback

Sep 29, 2024

Vary simple

jimmy

Site Experience Feedback

Sep 21, 2024

as always ams is easy to use. been here for years for me. my goto


Post-Delivery Feedback

Sep 29, 2024

As always, AMS delivers. They have been my number one for at least 20 years. The Scarlett 4th generation will be an essential part of my songwriting process going forward. It sounds great.

Online Shopper

Post-Delivery Feedback

Sep 29, 2024

Great service, and product selection

Todd

Post-Delivery Feedback

Sep 29, 2024

It was great that the item arrived within 24 hours of ordering! The item received was not exactly like the item pictured, as the headphone cups were a different color. Not perfect, but very happy that I was able to get my item so quickly.

Tim A

Post-Delivery Feedback

Sep 29, 2024

American music supply rocks!!! Their payment methods are a God send!!!

Tdawg

Post-Delivery Feedback

Sep 28, 2024

I purchased a new release of the Gibson Les Paul Studio. My order arrived in 2 days and when it did, I wasn't pleased with the first guitar they sent me. The color was off from the pictures and it had several scratches, it appeared to be played like a demo model or something and I had purchased it thinking it was new. So I emailed them on a Thursday, sent the guitar back out on a Friday and the replacement arrived on a Tuesday so they were pretty quick at getting my replacement. It arrived in much better condition and while I'm not 100% happy with hte color still, specifically the fade job and the purple around the edges. I would have rather Gibson had stayed with a blue color scheme instead of putting purple in it. I would have also preferred that they coat the entire surface, where as on the upper portion of the guitar the pain fade was very thin, almost no color. But for what it is, I'm happy with it.

TURTLE

Post-Delivery Feedback

Sep 28, 2024

Customer service was top notch. Unfortunately there a a tad bit of damage to one of the speakers when I unboxed it. I should have mentioned it to the rep but it doesn't seem to effect the performance of it at this time.

Rich

Site Experience Feedback

Sep 21, 2024

I couldn’t find how to update my phone number


Post-Delivery Feedback

Sep 28, 2024

I have purchased items from American Musical or close to 20 years… I’ve always been satisfied even when I had to return something; so, I will continue to do business with American Musical

Junior31

Site Experience Feedback

Sep 18, 2024

Everything was great


Post-Delivery Feedback

Sep 28, 2024

Everything went super smooth until I forgot my wife and son were on vacation and coming home the next day. I smoothed it over with her very easily because I explained the payment option that I took.

U don’t want to post my comments

Post-Delivery Feedback

Sep 27, 2024

They stretched the truth reminds me of talking to financial people the rudest encounter I ever experienced after you have been throughly fair and honest on your end . I would think twice before I commit some of their option plans it’s better just to wait and pay in full for ur gear