American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 41 - 60 of 14,078
Online Shopper
Post-Delivery Feedback
Sep 29, 2024
I received the bass amp but did not know that I need a header for it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Rick
Site Experience Feedback
Sep 18, 2024
I really like the site! Easy to navigate. The only thing I would add is more product information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Iluvtaylor
Post-Delivery Feedback
Sep 29, 2024
Great guitar
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dirty Curt
Post-Delivery Feedback
Sep 29, 2024
Perfect as always.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 29, 2024
Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Killingsalvation
Site Experience Feedback
Sep 19, 2024
I've never had any issues with any purchases I've made from AMS, and I've made quite a few over the years for my band, payment plans are easier on the wallet than Sweetwater, shipping is incredibly fast and everything from guitars to Amp heads arrive in good shape and working perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Killingsalvation
Post-Delivery Feedback
Sep 29, 2024
Bought the Seymour Duncan powerstage 200 and it's perfect for use with my 4x12 cab and Helix LT, delivered a day earlier than expected!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ChristopherL
Post-Delivery Feedback
Sep 29, 2024
AMS is the only place i use to buy new products. With their monthly payment plans I can buy things that I couldn't normally afford. Been using AMS since before the internet was around.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Anthony
Site Experience Feedback
Sep 13, 2024
I'd been scoping this drumset (Sonor AQ1) for over a year, and saw that other stores had this kit $1299, and my heart sank when they increased the price to $1465. Then, while browsing your site, I saw that you were offering the exact same kit for what I would the fire sale price of $969..a savings of $475!! My jaw dropped...And, you offer flexible payment plans as well...Needless to say, I jumped on it!! What a phenomenal bargain!! I am ecstatic!! As a student/working drummer, I will be a returning AMS customer and will recommend you to my many guitar player friends. Thank you and God Bless!! 😀
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
angelmetal12
Site Experience Feedback
Sep 21, 2024
me encanta comprar por AMS , siento que puedo adquirir instrumentos excelentes a pagos muy cómodos sin que afecte mis ingresos, voy a ser un cliente recurrente de su página
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
angelmetal12
Post-Delivery Feedback
Sep 29, 2024
como siempre, estoy contento de comprar por esta página
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Myk C.
Site Experience Feedback
Sep 23, 2024
Ams is my #1 go to dj source whenever I have a up coming gigs or when I need the gears.. Great customer service..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Myk C.
Post-Delivery Feedback
Sep 29, 2024
AMS is my Go To last minute shopping store.. Great customer service fast shipping. All my equipment I need was in stock..
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Meetoo
Site Experience Feedback
Sep 19, 2024
Easy...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meetoo
Post-Delivery Feedback
Sep 29, 2024
Vary simple
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
jimmy
Site Experience Feedback
Sep 21, 2024
as always ams is easy to use. been here for years for me. my goto
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jimmy
Post-Delivery Feedback
Sep 29, 2024
As always, AMS delivers. They have been my number one for at least 20 years. The Scarlett 4th generation will be an essential part of my songwriting process going forward. It sounds great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 29, 2024
Great service, and product selection
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Todd
Post-Delivery Feedback
Sep 29, 2024
It was great that the item arrived within 24 hours of ordering! The item received was not exactly like the item pictured, as the headphone cups were a different color. Not perfect, but very happy that I was able to get my item so quickly.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tim A
Post-Delivery Feedback
Sep 29, 2024
American music supply rocks!!! Their payment methods are a God send!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tdawg
Post-Delivery Feedback
Sep 28, 2024
I purchased a new release of the Gibson Les Paul Studio. My order arrived in 2 days and when it did, I wasn't pleased with the first guitar they sent me. The color was off from the pictures and it had several scratches, it appeared to be played like a demo model or something and I had purchased it thinking it was new. So I emailed them on a Thursday, sent the guitar back out on a Friday and the replacement arrived on a Tuesday so they were pretty quick at getting my replacement. It arrived in much better condition and while I'm not 100% happy with hte color still, specifically the fade job and the purple around the edges. I would have rather Gibson had stayed with a blue color scheme instead of putting purple in it. I would have also preferred that they coat the entire surface, where as on the upper portion of the guitar the pain fade was very thin, almost no color. But for what it is, I'm happy with it.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
TURTLE
Post-Delivery Feedback
Sep 28, 2024
Customer service was top notch. Unfortunately there a a tad bit of damage to one of the speakers when I unboxed it. I should have mentioned it to the rep but it doesn't seem to effect the performance of it at this time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Sep 21, 2024
I couldn’t find how to update my phone number
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rich
Post-Delivery Feedback
Sep 28, 2024
I have purchased items from American Musical or close to 20 years… I’ve always been satisfied even when I had to return something; so, I will continue to do business with American Musical
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Junior31
Site Experience Feedback
Sep 18, 2024
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Junior31
Post-Delivery Feedback
Sep 28, 2024
Everything went super smooth until I forgot my wife and son were on vacation and coming home the next day. I smoothed it over with her very easily because I explained the payment option that I took.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
U don’t want to post my comments
Post-Delivery Feedback
Sep 27, 2024
They stretched the truth reminds me of talking to financial people the rudest encounter I ever experienced after you have been throughly fair and honest on your end . I would think twice before I commit some of their option plans it’s better just to wait and pay in full for ur gear
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 3
- Full ratings for this review »