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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 61 - 80 of 14,078

Another easy; amazing purchase made!

Post-Delivery Feedback

Sep 27, 2024

Website is easy to use. Would be nice if there was a compare option.

Online Shopper

Post-Delivery Feedback

Sep 27, 2024

Ordered 2 xlr to 1/4 adapters (female end ) and needed male . Contacted customer service and requested a return and refund. And to my surprise the refunded and told me to keep or trash what they sent . Plan on ordering the correct adapters from them and will continue to do business with them

Online Shopper

Post-Delivery Feedback

Sep 27, 2024

I highly recommend.

Online Shopper

Post-Delivery Feedback

Sep 27, 2024

Great service

TEEMAC3000

Site Experience Feedback

Sep 12, 2024

It was nice

Online Shopper

Post-Delivery Feedback

Sep 27, 2024

I'm not very talkative but everything was awesome and I love my new gear.

Goody

Post-Delivery Feedback

Sep 27, 2024

I love AMS

Ric

Post-Delivery Feedback

Sep 27, 2024

I spent a month looking for a good multi effects tool. The Headrush mx5 seemed to fit the bill. Low cost payments made the purchase an easy decision.

ler

Site Experience Feedback

Sep 22, 2024

American Musical Supply is amazing! They have the best payment options and a large selection. Shipping is always fast!

BPotyk

Site Experience Feedback

Sep 12, 2024

All in all purchasing with AMS has ALWAYS been a positive smooth experience. I like the additional payment options. Great job AMS!


Post-Delivery Feedback

Sep 27, 2024

All was good. Only real drawback and not a big deal. Ordered two of the same item and they shipped from different locations. They arrived a couple days apart.

Online Shopper

Post-Delivery Feedback

Sep 27, 2024

it was great

Dangerous DJ D

Post-Delivery Feedback

Sep 27, 2024

Great customer service and extremely fast shipping

Jay

Post-Delivery Feedback

Sep 27, 2024

American Musical Supply is the best company out there when it comes to guitars. I don’t shop anywhere else. I recently purchased the Martin 000-15SM And I could not be happier. Thank you so much for all your help.

Southern Sass

Site Experience Feedback

Sep 07, 2024

Overall good and user friendly. Should send us promo codes with the promo links you text. I couldn't get the special once I opened my personal link.


Post-Delivery Feedback

Sep 26, 2024

Online purchase was easy. Needed a new mic. Both other mics require phantom power and my JBL One is no longer working. Can that be fixed or returned? Received my ic order on time before my show. Great you can pay it off anytime & puchase price was reasonable

Online Shopper

Post-Delivery Feedback

Sep 26, 2024

Awesome!

Dj

Post-Delivery Feedback

Sep 26, 2024

Quick and easy!

N/A

Post-Delivery Feedback

Sep 26, 2024

N/A

UnderChris

Site Experience Feedback

Sep 15, 2024

Very good. I am very happy and American musical supply is my go to for my every musician needs

Dude Nem

Site Experience Feedback

Sep 17, 2024

A friend told me about the site and so far I like it and the benefit of purchasing from ANS.


Post-Delivery Feedback

Sep 26, 2024

My most recent purchase consisted of buying 2 Shure BLX/PGA3 wireless headset for my local podcast. I like AMS and what the offer.. Of course, I would recommend them to my friends.

Tim

Post-Delivery Feedback

Sep 26, 2024

I used to have a credit score above 730. I went to prison for 9 years since I had no credit activity my credit is shot and no one would give me credit!!! I found American music supply and they have 0% intrest and no credit check on most items. I now have the gear that I want!!! I cannot thank American music supply enough!!! American music supply you guys rock very hard!!! Thank you so much. I'll be rocking hard for time's to come. Timmy aholt