American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 61 - 80 of 14,078
Another easy; amazing purchase made!
Post-Delivery Feedback
Sep 27, 2024
Website is easy to use. Would be nice if there was a compare option.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 27, 2024
Ordered 2 xlr to 1/4 adapters (female end ) and needed male . Contacted customer service and requested a return and refund. And to my surprise the refunded and told me to keep or trash what they sent . Plan on ordering the correct adapters from them and will continue to do business with them
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 27, 2024
I highly recommend.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 27, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TEEMAC3000
Site Experience Feedback
Sep 12, 2024
It was nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 27, 2024
I'm not very talkative but everything was awesome and I love my new gear.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Goody
Post-Delivery Feedback
Sep 27, 2024
I love AMS
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Ric
Post-Delivery Feedback
Sep 27, 2024
I spent a month looking for a good multi effects tool. The Headrush mx5 seemed to fit the bill. Low cost payments made the purchase an easy decision.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ler
Site Experience Feedback
Sep 22, 2024
American Musical Supply is amazing! They have the best payment options and a large selection. Shipping is always fast!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BPotyk
Site Experience Feedback
Sep 12, 2024
All in all purchasing with AMS has ALWAYS been a positive smooth experience. I like the additional payment options. Great job AMS!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BPotyk
Post-Delivery Feedback
Sep 27, 2024
All was good. Only real drawback and not a big deal. Ordered two of the same item and they shipped from different locations. They arrived a couple days apart.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 27, 2024
it was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dangerous DJ D
Post-Delivery Feedback
Sep 27, 2024
Great customer service and extremely fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jay
Post-Delivery Feedback
Sep 27, 2024
American Musical Supply is the best company out there when it comes to guitars. I don’t shop anywhere else. I recently purchased the Martin 000-15SM And I could not be happier. Thank you so much for all your help.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Southern Sass
Site Experience Feedback
Sep 07, 2024
Overall good and user friendly. Should send us promo codes with the promo links you text. I couldn't get the special once I opened my personal link.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
Southern Sass
Post-Delivery Feedback
Sep 26, 2024
Online purchase was easy. Needed a new mic. Both other mics require phantom power and my JBL One is no longer working. Can that be fixed or returned? Received my ic order on time before my show. Great you can pay it off anytime & puchase price was reasonable
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 26, 2024
Awesome!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dj
Post-Delivery Feedback
Sep 26, 2024
Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
N/A
Post-Delivery Feedback
Sep 26, 2024
N/A
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
UnderChris
Site Experience Feedback
Sep 15, 2024
Very good. I am very happy and American musical supply is my go to for my every musician needs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dude Nem
Site Experience Feedback
Sep 17, 2024
A friend told me about the site and so far I like it and the benefit of purchasing from ANS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dude Nem
Post-Delivery Feedback
Sep 26, 2024
My most recent purchase consisted of buying 2 Shure BLX/PGA3 wireless headset for my local podcast. I like AMS and what the offer.. Of course, I would recommend them to my friends.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Tim
Post-Delivery Feedback
Sep 26, 2024
I used to have a credit score above 730. I went to prison for 9 years since I had no credit activity my credit is shot and no one would give me credit!!! I found American music supply and they have 0% intrest and no credit check on most items. I now have the gear that I want!!! I cannot thank American music supply enough!!! American music supply you guys rock very hard!!! Thank you so much. I'll be rocking hard for time's to come. Timmy aholt
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »