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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 121 - 140 of 14,078

Online Shopper

Post-Delivery Feedback

Sep 23, 2024

Great service, and prompt delivery

iceman

Post-Delivery Feedback

Sep 23, 2024

Received item in 2 days......that's the fastest free freight ever, from anywhere. And the payment program is excellent. All in all, a top-notch outfit.

Lucy

Post-Delivery Feedback

Sep 23, 2024

I had a good experience with American Musical. I would recommend to all my friends. Representative was very helpful and friendly.

Will

Site Experience Feedback

Sep 23, 2024

Found what I was looking with ease.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Great sevice

Sable

Site Experience Feedback

Sep 23, 2024

Is always fast and convenient. There was never a problem.

Eric

Site Experience Feedback

Sep 23, 2024

Easy selection and checkout. Appreciate the payment plans.

Miller

Site Experience Feedback

Sep 23, 2024

It was a good experience.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Great stuff. Simple and easy

AmuzikmanPark

Site Experience Feedback

Sep 23, 2024

Today's interaction was great. The checkout process was good, and it was easy for me to change my address.

Cowboy

Site Experience Feedback

Sep 23, 2024

Amazing no issues everything went as planned.

Red drumin

Site Experience Feedback

Sep 23, 2024

Love the site would like more incentive to buy more I think if you spend a certain amount and get $20 off next purchase it should be there automatically when you sign in not have to remember a pass code or anything else just automatically on the next purchase or even the ability to put it towards your balance??

Whiskey B

Post-Delivery Feedback

Sep 23, 2024

I like to buy my gear from American Music Supply because there’s no credit check and you get it in in a day or two after the initial payment. They really make it affordable to buy gear.

ROCKINRICK

Site Experience Feedback

Sep 04, 2024

found the next guitar on my wish list and found a payment plan to fit my budget very pleased with AMS. thank you


Post-Delivery Feedback

Sep 23, 2024

Easy shopping experience with great product and the payment plans are great

Online Shopper

Post-Delivery Feedback

Sep 23, 2024

I had to return one light that came damaged. So far that process is going ok. The entire process is real good.

mlbagent

Site Experience Feedback

Sep 23, 2024

it was great

Joselo

Site Experience Feedback

Sep 23, 2024

Allways very good experiency

Djrudy

Site Experience Feedback

Sep 23, 2024

Everything is excellent

Teddy

Site Experience Feedback

Sep 23, 2024

Was a great experience

Online Shopper

Site Experience Feedback

Sep 23, 2024

Great and smooth transaction