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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 741 - 760 of 14,037

Uli

Post-Delivery Feedback

Sep 10, 2024

Payment options, no credit check, free shipping.

Russell Don

Site Experience Feedback

Sep 10, 2024

Awesome …simple and easy!

Meleth

Site Experience Feedback

Sep 10, 2024

It was excellent. From start to finish 5 mins.

Nette

Site Experience Feedback

Sep 10, 2024

Attempted to order from my laptop but there was some delay and decided to order product from my phone. I was a little confused when it came to selecting ship to/billing process.

Indiana Bob

Post-Delivery Feedback

Sep 10, 2024

As usual, from start to finish my purchasing experience was very good. The products received are excellent.

SoFLUFFY

Site Experience Feedback

Sep 10, 2024

I love it

laroose

Post-Delivery Feedback

Sep 10, 2024

excellent as always......D

Matty K

Site Experience Feedback

Sep 10, 2024

Everything was relatively easy to find and process. Also a good explanation of how the product works and to set up.

Rudy

Site Experience Feedback

Sep 10, 2024

Loved it

Cashola

Site Experience Feedback

Sep 10, 2024

I like the site I was introduced to it through my engineer that is a good friend of mine this site is very useful for up and coming artist as well as those that have already made it in the business

Buzzcut

Site Experience Feedback

Sep 05, 2024

Very easy to find and purchase what I am needing. With the payment options available it makes it easy to get the gear you want and need with not having to worry about breaking the bank

AJ

Site Experience Feedback

Sep 04, 2024

Excellent company and website. This is my second keyboard purchase

Evilstony

Site Experience Feedback

Sep 10, 2024

logged in to see about a channel switcher at a good price and found one right away. Price was cheaper than thought originally. went to order and hag some navigational issues, got into my cart and found that it was a bit more using Rockstar payments. I decided after a Quality check om youtube that it was what I needed to get a sound I was looking for. In short I will see if it cuts the mustard and is worth its weight!

Greg R

Site Experience Feedback

Sep 10, 2024

Overall pleased with everything. Have shopped here and ordered in the past on multiple occasions with nothing negative to say.

MrMasterZac

Site Experience Feedback

Sep 10, 2024

I have used AMS many times over the years and am quite happy with how it has all worked. The checkout pages (Review, Payment, Shipping etc) took a long time to load, had empty SS# that eventually disappeared after the page loaded, and in general seemed glitchy. I had to relaunch my browser multiple times before the checkout process finally worked.

Blackshirts

Site Experience Feedback

Sep 10, 2024

No problem I get a little ahead of myself and sometimes I need to pay attention to what I’m reading

Online Shopper

Site Experience Feedback

Sep 10, 2024

I knew what I was looking for. I typed it in the search field and was taken right to the item I needed. Very satisfied.

Blueberry

Site Experience Feedback

Sep 10, 2024

Ams is great. They’re always helpful and on top of everything!

Tamara

Site Experience Feedback

Sep 10, 2024

My experience was great!

Zae

Site Experience Feedback

Sep 10, 2024

Na