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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 701 - 720 of 14,037

Ryan K

Site Experience Feedback

Sep 11, 2024

Very easy to navigate, design is fluid and intuitive

Taco

Site Experience Feedback

Sep 11, 2024

No issues

Tom

Site Experience Feedback

Sep 11, 2024

Great website and great products! I have purchased from American Music Supply 7 times and have never been dissatisfied.

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

Dont buy from this place. They screw you over.

Josh

Site Experience Feedback

Sep 11, 2024

Very hassle free loved it

1timebuyer24

Site Experience Feedback

Sep 01, 2024

Would have to keep refreshing to complete purchase.


Post-Delivery Feedback

Sep 11, 2024

Selection is decent and my item arrived on time. Would shop again.

Royzee

Site Experience Feedback

Sep 11, 2024

It was great

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

Very good price and suggested quick delivery

Jbk

Site Experience Feedback

Sep 11, 2024

It was simple…so far with no guitar in hand yet

CJ

Site Experience Feedback

Sep 11, 2024

Very easy to use the website with great payment plans.

Kushion

Site Experience Feedback

Sep 11, 2024

The wish list is useless. It does not work

Online Shopper

Site Experience Feedback

Sep 11, 2024

Good experience, had excellent product choice

KingJames

Site Experience Feedback

Sep 11, 2024

The only problem I experienced was making sure the amount being paid today was accurately shown. It was not clear on what was my actual payment for today a little confused but over all great experienced.

Bill

Site Experience Feedback

Sep 11, 2024

Smooth snd overall great experience!

likes2sing

Site Experience Feedback

Sep 11, 2024

I really appreciate this company and the ability to make payments to get the gear I need. They were very responsive and easy to work with.

Big Marg

Site Experience Feedback

Sep 11, 2024

I am always very satisfied with the service. The shipping is outstanding, the monthly payments are affordable and customer service is great over the phone.

Fred

Site Experience Feedback

Sep 11, 2024

none

dave

Post-Delivery Feedback

Sep 11, 2024

I heard about Veritas strings and wanted to try them. AMS is my first choice when I'm looking for anything to do with music because they are priced fair, free shipping, and the fastest shipping every time. I recommend them to everyone.

Mr Genuine Vybez

Site Experience Feedback

Sep 11, 2024

Just made the first purchase, totally easy process and can't wait to test it all out!

Michael N

Post-Delivery Feedback

Sep 11, 2024

I love this guitar I love the body shape the way it feels it's easy to play it doesn't stress me