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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 761 - 780 of 14,037

Axxgrinder

Site Experience Feedback

Sep 10, 2024

AMS rocks always!!! Thank you for all the payment options. Great gear choices, Customer Support, and just an all out great experience!!! Music is the air we breathe, The life we live!!! Thank you for putting the gear in our hands and allowing us to chase our passions!!! Rock on American Musical supply, Rock On😎🤘

Hossfire

Site Experience Feedback

Sep 10, 2024

Great overall experience thanks

Juan c montoya

Site Experience Feedback

Sep 10, 2024

Excellent and affordable payment plans

Dan

Post-Delivery Feedback

Sep 10, 2024

I was really pleased with the payment plan option provided by AMS. No credit check, simple and easy to understand payment schedule - if this payment option is available again, I'm very likely to buy from AMS again.

Kenny

Post-Delivery Feedback

Sep 10, 2024

Awesome amp sounds fantastic great company to work with

Online Shopper

Site Experience Feedback

Sep 10, 2024

you guys are awesome!!!!!

Online Shopper

Site Experience Feedback

Sep 10, 2024

i love AMS

Shoe1375

Site Experience Feedback

Sep 10, 2024

Your scores will be higher once I get the product in my hands.

Troutabout

Post-Delivery Feedback

Sep 10, 2024

Good.

Marty

Site Experience Feedback

Sep 10, 2024

My experience today like always was enjoyable. I love this site and the ease of getting the exact gear I'm looking for

themixinghood

Post-Delivery Feedback

Sep 10, 2024

❤️ AMS

Chizzo

Site Experience Feedback

Sep 10, 2024

Great

Val

Post-Delivery Feedback

Sep 10, 2024

Order from AMS! Fast shipping, payment options, Competitive pricing, and well stocked inventory. Customer service and communication are top notch!

RobfromVB

Site Experience Feedback

Aug 30, 2024

I always like the buying option the plans make it easier to get the stuff you want


Post-Delivery Feedback

Sep 10, 2024

Fast and easy always have what I’m looking for

Online Shopper

Post-Delivery Feedback

Sep 10, 2024

Nice sound

Worm

Site Experience Feedback

Sep 10, 2024

Always a great experience with ams, I will continue purchasing from them

rambo

Site Experience Feedback

Sep 04, 2024

good

Alibeck ny

Site Experience Feedback

Sep 06, 2024

It’s always pleasant experience to shop at American music supply, have my go to source for all my equipment


Post-Delivery Feedback

Sep 10, 2024

Been a customer of American music supply for years, bought all my equipment here, on time delivery

One cent

Site Experience Feedback

Sep 10, 2024

Good

Eddy

Site Experience Feedback

Sep 10, 2024

Smooth