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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 721 - 740 of 14,037

wheelz

Site Experience Feedback

Aug 31, 2024

I think page is over all helpful an easy


Post-Delivery Feedback

Sep 11, 2024

you gyus are awesome i appreciate with all the help sorting things out

Kuku

Site Experience Feedback

Sep 11, 2024

Super easy website, very clear and convenient. THANK YOU!!

Jaime Bautista

Site Experience Feedback

Sep 11, 2024

Very good

Online Shopper

Site Experience Feedback

Sep 11, 2024

great

Trav

Site Experience Feedback

Sep 11, 2024

The website was easy to navigate.

Grupo Imperial

Site Experience Feedback

Sep 11, 2024

I HAVE BOUGHT ALMOST ALL MY GEAR FROM YOU GUYS

aangylz

Site Experience Feedback

Sep 11, 2024

good experience

Online Shopper

Post-Delivery Feedback

Sep 11, 2024

Affordable payment plans for us check to check households. Can still get great equipment

Billyz

Site Experience Feedback

Sep 11, 2024

Always a good experience

B MAN

Site Experience Feedback

Sep 11, 2024

Got the cab of my dreams!

Roy

Post-Delivery Feedback

Sep 11, 2024

Very good

Oz

Site Experience Feedback

Sep 01, 2024

Very informative


Post-Delivery Feedback

Sep 11, 2024

Definitely love the precision of there delivery and information.

Bill

Site Experience Feedback

Sep 06, 2024

I will be using AMS in the future.


Post-Delivery Feedback

Sep 11, 2024

They have factory blemished stuff that is excellent condition otherwise. Very appealing.

Dougf

Site Experience Feedback

Sep 01, 2024

The only real recommendation I could make is to have an app developed. Old style websites are a nightmare to navigate on a phone which is what most people use these days making navigating your site difficult. An app would make the process smoother and with that I honestly don’t see why you couldn’t compete with Sweetwater.


Post-Delivery Feedback

Sep 11, 2024

The only improvement I could suggest would be to develop an app as the website doesn’t work well on a phone.

GMAy

Site Experience Feedback

Sep 11, 2024

Good

Chris

Post-Delivery Feedback

Sep 11, 2024

My third time buying online, It's been great all three times

You can call me Picky

Post-Delivery Feedback

Sep 11, 2024

i get REALLY frustrated whenever i buy a new guitar and there is not one single guitar pick included with it ...this is guitar #5 and no frickin guitar pick...i mean gimme a break, its like buying a new car and the gas tank is empty ...otherwise the American Telecaster is phenominal.

DJ ATL

Site Experience Feedback

Sep 11, 2024

easy to use the interface is user friendly and the inventory is great

Tdakel

Site Experience Feedback

Sep 10, 2024

All is well I trust and us for all of my home studio needs. The ease and the flexibility is what's most important to me

Vj Amadeus

Site Experience Feedback

Sep 10, 2024

I like American Musical its a good place to get my dj equipment