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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 781 - 800 of 14,037

BassWarg

Site Experience Feedback

Sep 10, 2024

It was good ty

Jojo mix

Site Experience Feedback

Sep 09, 2024

Hello, there’s no bad interaction I been coming to the website for the past 3 years but today I made my first purchase and it was easy.

bass player

Site Experience Feedback

Sep 09, 2024

good

Daveman77

Site Experience Feedback

Sep 09, 2024

I’ve always wanted one of these

Héct

Site Experience Feedback

Sep 09, 2024

Good very

Adam

Site Experience Feedback

Sep 09, 2024

It was a little slow loading. Otherwise not terrible. Large letters and boxes for phone purchase that is always helpful.

Scott

Site Experience Feedback

Sep 09, 2024

Love the ease of ordring

Bear Atl

Site Experience Feedback

Sep 09, 2024

American Musical is great.

Chuck

Site Experience Feedback

Sep 09, 2024

All was good.

DJ smooth

Site Experience Feedback

Sep 09, 2024

Good

Juan

Site Experience Feedback

Sep 09, 2024

excellent american musical

Kornhush2

Site Experience Feedback

Sep 09, 2024

Great service

Jkbowling

Site Experience Feedback

Sep 09, 2024

1st experience was great. Site was easy to navigate and creating an account and checkout was easy as well.

Teddy bear

Site Experience Feedback

Sep 09, 2024

Say nothing but positive things to say I love American Music Supply

Djloso

Post-Delivery Feedback

Sep 09, 2024

Working with American music supply for my djing needs is awesome. Would definitely recommend coming to them again

Kimaris

Site Experience Feedback

Sep 09, 2024

Overall everything went smooth.

Mississippipartners

Post-Delivery Feedback

Sep 09, 2024

Good prices and great selection drew me to American Musical Supply. It was easy to find what I wanted and order. Delivers was included and on time.

Felix D. Katt

Site Experience Feedback

Sep 04, 2024

I always have a great online experience with AMS!


Post-Delivery Feedback

Sep 09, 2024

I've been ordering musical equipment from AMS for over a decade and I wouldn't dream of shopping anywhere else!!!

Jamie

Site Experience Feedback

Sep 09, 2024

Perfect performance. It had everything I needed and great descriptions of the products.

Flack

Post-Delivery Feedback

Sep 09, 2024

If you want it, they got it, no credit problems