Home > Musical Instruments > American Musical Supply

American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 681 - 700 of 14,060

Cappy

Site Experience Feedback

Sep 12, 2024

Always easy to use and find products

Bill

Site Experience Feedback

Sep 12, 2024

The website was easy to navigate. Information regarding the item was detailed very well. Shipping is fast and reasonable priced.

Johnny

Site Experience Feedback

Sep 12, 2024

I find your website easy to use and your delivery time very reasonable

Budbarron

Site Experience Feedback

Sep 11, 2024

You guys rock. Large selection multiple payment options. So far have had zero complaints

Shay

Site Experience Feedback

Sep 11, 2024

Love it

Online Shopper

Site Experience Feedback

Sep 11, 2024

Very easy ordering and love the shipping options

Frugal Royalty

Site Experience Feedback

Sep 11, 2024

Always a great experience!

Q

Site Experience Feedback

Sep 11, 2024

I love everything about the site. This is definitely my go to site when I’m needing to purchase anything pertaining to music.

JLakk

Site Experience Feedback

Aug 28, 2024

I like the option of making payments on merit that AMS provides


Post-Delivery Feedback

Sep 11, 2024

Every time I find a piece of gear that I need I always check AMS first. Quality equipment is important and expensive. Your flexible payment plans make being a musician a lot easier. Always recommend AMS to my friends

DJ discipline

Site Experience Feedback

Sep 11, 2024

Excellent service as always

Jpeezy

Site Experience Feedback

Sep 11, 2024

I'm a dj and it can be hard sometimes needing to replace equipment so abruptly. Having the payment future gives me the space to continue to DJ without having to scrap up a chunk of money I might not have immediately. I always talk about it to my musicians friends maybe needing help too! Nothing bad to say really! I'm a simple person, easy to navigate & easy to purchase!

Jackfive

Site Experience Feedback

Sep 11, 2024

Easy and fast, no complaints

Certified Beatz

Site Experience Feedback

Sep 11, 2024

Just can't wait to receive my item so I can work

Kyonna

Site Experience Feedback

Sep 11, 2024

Great

LV

Site Experience Feedback

Sep 11, 2024

Sometimes it's a little harder to navigate the account page but each time I figure it out. Overall you are one of the best places in the US that provide us musicians with equipment we need and the monthly payments keep me buying for life.

Jess

Site Experience Feedback

Sep 11, 2024

There was nothing wrong with this transaction everything was smoothly. Thank you.

Johnny

Site Experience Feedback

Aug 31, 2024

I love AMS I have bought several items from AMS and I have always been great and hope to make another big purchase soon

Eclectic Soul

Post-Delivery Feedback

Sep 11, 2024

This was a good experience. The product was exactly what I expected.

Thisisericw

Site Experience Feedback

Sep 11, 2024

I have been looking at a specific guitar for a while and the payment plans solidified this purchase for me.

zukobain

Site Experience Feedback

Sep 11, 2024

I had a wonderful interaction with the site today, everything was easily accessible and the checkout was very easy to get through.