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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 661 - 680 of 14,060

Astronaut K.I.

Site Experience Feedback

Sep 12, 2024

Great experience. Looking forward to doing more business in the future.

Roxy

Site Experience Feedback

Sep 12, 2024

Great deals and shipping available

Life supreme ent.

Site Experience Feedback

Sep 12, 2024

Comfortable experience

Peachcreek

Site Experience Feedback

Sep 12, 2024

Good experience.

Roger Federer

Site Experience Feedback

Sep 12, 2024

Very good inventory, User interface could use some small improvement for mobile devices

AMS to the rescue!

Post-Delivery Feedback

Sep 12, 2024

I was looking for a new bass coz mine sucked and I have shows coming up soon, the Squier Contemporary Active Jazz Bass HH V was recommended to me by a friend of mine. This particular bass was sold out on every vendor I know even amazon, Sweetwater and Guitar Center so I searched on google and found AMS. Never heard of em before so I was naturally skeptical at first... but they shipped it so fast and I got it in a week! Never been so excited! Everyone in my band complimented the look and the sound, you can literally hear the quality.

Shy

Site Experience Feedback

Sep 12, 2024

Was great .. it’s concerning tho that sometimes I check out and I’m then contacted by phone to say I need more down .. most times I’ve already walked away and then it’s late

Chris W.

Site Experience Feedback

Sep 12, 2024

I love the site and the product selection and the flexible payment options. The promo code said applied but did not take anything off. The checkout process was glitchy and gave me errors but in the end it worked out.

iupianoman

Site Experience Feedback

Sep 12, 2024

It's been a while since I've ordered from AMS, but they offered the payment plan option I needed. The ordering process was very smooth. Excited to get my gear tomorrow!

jai

Site Experience Feedback

Sep 12, 2024

it was good

The funkyg!

Post-Delivery Feedback

Sep 12, 2024

IT was exceptional

Online Shopper

Site Experience Feedback

Sep 12, 2024

I love American musical supply. I’ve ordered all my music equipment from this website. Super easy to use and the payment plans are awesome

Juju

Site Experience Feedback

Sep 12, 2024

Great easily completed process

D Hustle

Site Experience Feedback

Sep 12, 2024

The process to purchase was simple and very easy to follow! Would purchase again

DJ Feo inc

Post-Delivery Feedback

Sep 12, 2024

The stand was sturdy and met my needs. I will be modifying it however to hide power/HDMI cables by welding two black tubes on the outsides of the stand to manage cables cleanly. It prevents shadows from being projected onto the scrim by the under lighting. I also added usb powered light strips for under the top shelving to help see my stuff on the larger shelving unit. These are wishlist recommendations and not integral to the function of the stand.

meanoldrunk

Site Experience Feedback

Sep 06, 2024

great thanks


Post-Delivery Feedback

Sep 12, 2024

Great items at great prices

Chip

Post-Delivery Feedback

Sep 12, 2024

It was great accurate and on time

Andy

Site Experience Feedback

Sep 01, 2024

Just learned about you today. Great pricing, a full range of proucts, quick and free shipping


Post-Delivery Feedback

Sep 12, 2024

I love my drum heads

Mrshayewire

Site Experience Feedback

Sep 12, 2024

Always able to find exactly what I m looking for at great prices. Really like that there are now videos with some of the guitars showing the quality of the sound and wish this were standard for all equipment.

B-RadicaL

Site Experience Feedback

Sep 12, 2024

It was nice to get the notification letting me know that the guitar I want for my daughter was in stock , it’s also very nice being able to finance it , being a single parent and trying to make my daughter happy can be challenging and this really helps !