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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 641 - 660 of 14,060

Johnny

Site Experience Feedback

Sep 12, 2024

Only merchant that had them in stock...very exciting

Chris

Post-Delivery Feedback

Sep 12, 2024

I got the product I was looking for and I was able to make payments on it so it wasn’t too much to spend at one time and it was delivered exactly when they said it was ( both times I’ve ordered from them)

DjDEE

Post-Delivery Feedback

Sep 12, 2024

I’m very pleased with my purchases

izzy

Site Experience Feedback

Sep 12, 2024

always a greate experience using AMS. Have bought several of Guitars using there pay as you go prohrams.

Vassyl

Site Experience Feedback

Sep 12, 2024

Quick and easy, I had some issues during checkout but I think it was caused by my inaction since I had to walk away from my computer for a minute.

Wizzo01

Site Experience Feedback

Sep 12, 2024

I really don't have anything bad to say about AMS. This is about the sixth order I have placed from AMS and each time it is a breeze with no problems. Website is easy to use and runs smoothly.

Javy

Site Experience Feedback

Sep 12, 2024

Good product

Online Shopper

Site Experience Feedback

Sep 12, 2024

Good

PrettyKitty

Site Experience Feedback

Sep 12, 2024

Very good customer service. Smooth transaction.

Jackie

Site Experience Feedback

Sep 12, 2024

Everything was good. I did have a problem was getting the charge card information entered but it was minor.

ErichB

Site Experience Feedback

Sep 12, 2024

Smooth process and in stock products!

Online Shopper

Site Experience Feedback

Sep 12, 2024

Great Site.

brat31

Site Experience Feedback

Sep 12, 2024

Better selection needed

Online Shopper

Site Experience Feedback

Sep 12, 2024

The prices were great and the installments were a blessing

SparksBP

Site Experience Feedback

Sep 01, 2024

Always good... Never have a problem with AMS

Vertex

Site Experience Feedback

Sep 12, 2024

everything was awesome keep up the good work

MattyBlues

Site Experience Feedback

Sep 12, 2024

I have nothing bad to say everything went great. Everything was clear. They have great products and great prices and best of all. I’m getting it overnight. Thank you.

KD

Site Experience Feedback

Sep 12, 2024

It was good.

Ray

Site Experience Feedback

Sep 12, 2024

My experience was good and I love your company

Elayon09

Site Experience Feedback

Sep 12, 2024

AMS is a great opportunity for people like me with minimum budget but still can lease good gear and pay it in very flexible payment plan with no interest. and everything was easy to find.