American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 621 - 640 of 14,060
Badass 2
Site Experience Feedback
Sep 05, 2024
Really nothing bad to say that's for sure the whole time I have been dealing with AMS has been awesome, I have pictures purchased I think like 7 or 8 Guitars, an amp, and a effects peddle and a guitar case, you guys are the best and you have been awesome with me, thank you I really appreciate it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Badass 2
Post-Delivery Feedback
Sep 13, 2024
Great prices and availability on time shipping or early
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Alex Lifeson
Post-Delivery Feedback
Sep 13, 2024
You can thank Alex Lifeson for my purchase. I saw him on your YouTube channel for another unrelated product. So, he is the one that put AMS on my radar.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
D.
Site Experience Feedback
Sep 13, 2024
I used my phone to navigate the website and it worked well for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Sep 13, 2024
Very satisfied and wiil buy from AMS again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
epav
Site Experience Feedback
Sep 02, 2024
It wasn't horrible but definitely could use an update. Had issues with it freezing for brief moments and couldn't scroll
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
epav
Post-Delivery Feedback
Sep 13, 2024
I had issues placing the order for the actual guitar kit I wanted, the order kept getting cancelled(without notification or reason) after calling customer service I found the reason to be because they didn't want to allow my to finance that kit. I chose a lesser model and was accepted and everything was smooth from there on out. The amp isn't very good tho
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Tony
Post-Delivery Feedback
Sep 13, 2024
I found what I needed, paid a little extra for next-day shipping and had my order before lunch the next morning. Very smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lil yela
Site Experience Feedback
Sep 09, 2024
The snare I wanted was no longer available which kinda stinks but in the end I still left with one of the multiple options of snares I had lined up. Can’t wait to hear how it sounds in person!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lil yela
Post-Delivery Feedback
Sep 13, 2024
I would recommend because they have great payment plans and awesome service along with products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ NaNa
Site Experience Feedback
Sep 13, 2024
It was GREEAAT!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj Jordan
Site Experience Feedback
Sep 13, 2024
Mejorar los costos de shipping
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
uli
Site Experience Feedback
Sep 13, 2024
no credit check/payment options/free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
No
Site Experience Feedback
Sep 13, 2024
Great and easy tansaction
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
rochi
Site Experience Feedback
Sep 13, 2024
very smooth website and great deals to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ninja
Site Experience Feedback
Sep 13, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Sep 13, 2024
Love the payment options. Site could use an interface update.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 12, 2024
It was good experience just some of the time my internet 🛜 connection was low so I had to come back a couple of times to see the all things I may want or need later on after these purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Sep 12, 2024
Alway excellent service from ams.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dalton
Site Experience Feedback
Sep 12, 2024
I’m a rock n roll addict. I need to learn and what better way than to buy from a well know reputable company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 12, 2024
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunnyside Eagles
Site Experience Feedback
Sep 12, 2024
Was very easy to navigate and very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Musicmanstan
Site Experience Feedback
Sep 12, 2024
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »