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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 621 - 640 of 14,060

Badass 2

Site Experience Feedback

Sep 05, 2024

Really nothing bad to say that's for sure the whole time I have been dealing with AMS has been awesome, I have pictures purchased I think like 7 or 8 Guitars, an amp, and a effects peddle and a guitar case, you guys are the best and you have been awesome with me, thank you I really appreciate it.


Post-Delivery Feedback

Sep 13, 2024

Great prices and availability on time shipping or early

Alex Lifeson

Post-Delivery Feedback

Sep 13, 2024

You can thank Alex Lifeson for my purchase. I saw him on your YouTube channel for another unrelated product. So, he is the one that put AMS on my radar.

D.

Site Experience Feedback

Sep 13, 2024

I used my phone to navigate the website and it worked well for me.

Rich

Site Experience Feedback

Sep 13, 2024

Very satisfied and wiil buy from AMS again.

epav

Site Experience Feedback

Sep 02, 2024

It wasn't horrible but definitely could use an update. Had issues with it freezing for brief moments and couldn't scroll


Post-Delivery Feedback

Sep 13, 2024

I had issues placing the order for the actual guitar kit I wanted, the order kept getting cancelled(without notification or reason) after calling customer service I found the reason to be because they didn't want to allow my to finance that kit. I chose a lesser model and was accepted and everything was smooth from there on out. The amp isn't very good tho

Tony

Post-Delivery Feedback

Sep 13, 2024

I found what I needed, paid a little extra for next-day shipping and had my order before lunch the next morning. Very smooth transaction.

Lil yela

Site Experience Feedback

Sep 09, 2024

The snare I wanted was no longer available which kinda stinks but in the end I still left with one of the multiple options of snares I had lined up. Can’t wait to hear how it sounds in person!


Post-Delivery Feedback

Sep 13, 2024

I would recommend because they have great payment plans and awesome service along with products

DJ NaNa

Site Experience Feedback

Sep 13, 2024

It was GREEAAT!!

Dj Jordan

Site Experience Feedback

Sep 13, 2024

Mejorar los costos de shipping

uli

Site Experience Feedback

Sep 13, 2024

no credit check/payment options/free shipping

No

Site Experience Feedback

Sep 13, 2024

Great and easy tansaction

rochi

Site Experience Feedback

Sep 13, 2024

very smooth website and great deals to work with

Ninja

Site Experience Feedback

Sep 13, 2024

Great

Alex

Site Experience Feedback

Sep 13, 2024

Love the payment options. Site could use an interface update.

Online Shopper

Site Experience Feedback

Sep 12, 2024

It was good experience just some of the time my internet 🛜 connection was low so I had to come back a couple of times to see the all things I may want or need later on after these purchases

Jim

Site Experience Feedback

Sep 12, 2024

Alway excellent service from ams.

Dalton

Site Experience Feedback

Sep 12, 2024

I’m a rock n roll addict. I need to learn and what better way than to buy from a well know reputable company

Online Shopper

Site Experience Feedback

Sep 12, 2024

Really good

Sunnyside Eagles

Site Experience Feedback

Sep 12, 2024

Was very easy to navigate and very helpful.

Musicmanstan

Site Experience Feedback

Sep 12, 2024

Really good