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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 601 - 620 of 14,060

Maniac

Site Experience Feedback

Sep 13, 2024

website works great on computer not so much on I-phone

K.T.N.

Post-Delivery Feedback

Sep 13, 2024

I bought an electric acoustic fender guitar And I needed a case for it and it provided me the right case for the right price they always do that. I really I'm glad that they exist Of the music Of the music I don't give you a chance. AMS does

CHOKO

Site Experience Feedback

Sep 13, 2024

bery good everything

Mike

Post-Delivery Feedback

Sep 13, 2024

I’ve always had a great experience ordering from AMS, never any issues, products are exactly what you need and staff is very helpful and knowledgeable

Tinman

Site Experience Feedback

Sep 13, 2024

Awesome

Online Shopper

Post-Delivery Feedback

Sep 13, 2024

no comment

RockinRichieRubi

Post-Delivery Feedback

Sep 13, 2024

I bought a Novation Circuit Tracks groovebox. I've owned many synths and beat boxes. This is by far the best I have used. I've been making my own original beats and grooves since buying it. I use it to make beats for my guitar riffs. Plus I can buy new sound packs to expand my sound horizons and not get bored. This little machine rocks and it stays by my bedside. Great for sick days. Lol. Great product. Very satisfied and I've barely scratched the surface.

Tye

Site Experience Feedback

Sep 13, 2024

Loved it easy to use

CountD

Site Experience Feedback

Sep 13, 2024

N/A

Boogie Woogie

Site Experience Feedback

Sep 13, 2024

Fair prices and quick shipping

AZ

Site Experience Feedback

Sep 13, 2024

It was good.

trav

Site Experience Feedback

Sep 13, 2024

love American music

Mighty

Post-Delivery Feedback

Sep 13, 2024

I was able to buy the equipment I wanted with a very reasonable payment plan! Only downside was they use fedex for shipping which is trash cause they’re is always some delay with them

MADEYFIJAN

Site Experience Feedback

Sep 13, 2024

Its all best prodect i found here we need more cameras dslr to put in the site . thank you AMS Keep quing

Dale B

Site Experience Feedback

Sep 09, 2024

Always have a good experience with AMS. Love the payment plans.


Post-Delivery Feedback

Sep 13, 2024

The Sercice with AMS is always top notch.

Rick

Site Experience Feedback

Sep 13, 2024

Clean site just need more products

Jerry

Site Experience Feedback

Sep 08, 2024

no problems


Post-Delivery Feedback

Sep 13, 2024

works great

Me

Post-Delivery Feedback

Sep 13, 2024

Ordered Gretch guitar for my grandson best purchase I have ever made, little guy absolutely loves his new guitar. Thank you so much

Bull

Site Experience Feedback

Sep 13, 2024

It was great experience for the first time . I will be back to order more stuff from here

Tony

Site Experience Feedback

Sep 02, 2024

I buy all my equipment from AMS!


Post-Delivery Feedback

Sep 13, 2024

I always order my gear from AMS. They never fail me.