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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 581 - 600 of 14,060

Sudsy_drinkin

Post-Delivery Feedback

Sep 13, 2024

Great selection great prices and phenomenal customer service.

Rich

Site Experience Feedback

Sep 02, 2024

Fantastic site ,clear product description and easy checkout


Post-Delivery Feedback

Sep 13, 2024

Fantastic online experience, huge selection and payment options for every budget I am extremely satisfied with my purchase

R

Site Experience Feedback

Sep 13, 2024

Last order was damaged upon receiving, I ended up paying for the repair due to lack of warranty options

Adam

Post-Delivery Feedback

Sep 13, 2024

The bass was delivered relatively quickly and in perfect condition. Its my dream bass and everything i had hoped it would be. They offered a reasonable payment plan that made it qll possible!

Peter w 3 Blind Mice

Site Experience Feedback

Sep 13, 2024

Excellent. AMS always has the best prices and quality products with great payment plans that often come in handy.

Shreddy kuger

Site Experience Feedback

Sep 13, 2024

Ams made a way for me to get the gear I need with there easy payment plan..I've got guitars and amps now that only a dream before..my favorite place to buy gear..they have my loyalty..

Max

Site Experience Feedback

Sep 13, 2024

Best prices, you have it all! And i am picky as fuck! Love AMS!

dirtdabbler

Site Experience Feedback

Sep 13, 2024

check out was a breeze no complaints

Veep

Site Experience Feedback

Sep 13, 2024

Fantastic site for shopping!

Freqwave1

Site Experience Feedback

Sep 13, 2024

Super happy with everything

Tee

Site Experience Feedback

Sep 13, 2024

Easy to navigate. Wish price match and trade in options were easy to complete via the website.

PapaEd

Site Experience Feedback

Sep 13, 2024

Ams is awesome. Don't change. Ever

Ian

Site Experience Feedback

Sep 13, 2024

It was good!

Jozy

Site Experience Feedback

Sep 13, 2024

Experience has been great and the 0% interest is to die for.

TSPINZ

Site Experience Feedback

Sep 13, 2024

So far all is good with no issues or complaints with my purchase or service.

rs

Site Experience Feedback

Sep 13, 2024

As much as I have spent with American Musical I do not understand an application Fee. Almost chose to not order because of this.

DJ Joeluv

Site Experience Feedback

Sep 13, 2024

Nothing bad to say, overall experience was great.

Dizzy

Site Experience Feedback

Sep 13, 2024

It was quick and easy! Would recommend.

Dan

Site Experience Feedback

Sep 13, 2024

I purchased speaker stands and a bag.... I'm hoping that the stands fit into the bag.

Online Shopper

Post-Delivery Feedback

Sep 13, 2024

Always THE Best Experience.