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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 561 - 580 of 14,060

Jimmy Free

Site Experience Feedback

Sep 04, 2024

The website is easy to navigate. Sometimes pages do load a little slower. Have to be specific in the search bar at time. Overall I like the company. It’s makes it easy for a musician to get equipment so we can get do what we love. Make and play music. Thanks.

Pastore

Site Experience Feedback

Sep 14, 2024

Great experience. No issues.

DB

Site Experience Feedback

Sep 14, 2024

Everything I’ve experienced has been great except one order. A guitar was back ordered and that whole experience was a nightmare. Other than that it’s all been wonderful.

Ivano87

Site Experience Feedback

Sep 14, 2024

Awesome and quick service

Online Shopper

Site Experience Feedback

Sep 14, 2024

Love AMS!!!

Jimmy

Site Experience Feedback

Sep 14, 2024

Everything is great thanks so much again. I love everything about this site. You make it so easy to obtain instruments needed without paying that insane price up front. Remarkable!

Red

Site Experience Feedback

Sep 13, 2024

Easy to use

DrumsToGuitar

Site Experience Feedback

Sep 02, 2024

Very fast and easy


Post-Delivery Feedback

Sep 13, 2024

Fast shipping - great prices - flexible pay!

Jjay

Site Experience Feedback

Sep 13, 2024

Great experience!

Online Shopper

Site Experience Feedback

Sep 13, 2024

Always great

Bobby Jimi

Post-Delivery Feedback

Sep 13, 2024

never had a problem to speak of and i like my rock star status

Rburgin502

Site Experience Feedback

Sep 13, 2024

Great

Brock E. Lee

Site Experience Feedback

Sep 13, 2024

Good selection, Great customer service and great payment plans I wouldn't be able to afford full purchase price on any instruments I have bought from AMS but I was given an opportunity to get quality instruments made for professionals who need the very best at a great value in reasonable payments in a reasonable time

Ferd

Site Experience Feedback

Sep 13, 2024

All good!

Matt

Site Experience Feedback

Sep 13, 2024

This is my first time shopping with AMS, and yall were recommended by a friend. You all have a great selection and I love the no credit check payment plans. I also like that blemished products are offered, as that helps keep prices competitive. Overall, I'm very happy with my purchase and certainly plan on buying from AMS in the future.

Fox

Site Experience Feedback

Sep 13, 2024

It went great

Yoshi!

Site Experience Feedback

Sep 13, 2024

Easy to use

Online Shopper

Site Experience Feedback

Sep 13, 2024

Simple and easy

Eco

Site Experience Feedback

Sep 13, 2024

Mobile website lags a bit other then that no issues easy to use

Joe the fool

Post-Delivery Feedback

Sep 13, 2024

You Way over charged My bank account 😭 now I m in the red Again!!!!