American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 21 - 40 of 14,078
HP
Site Experience Feedback
Sep 22, 2024
Total Customer service oriented.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HP
Post-Delivery Feedback
Oct 02, 2024
Rapid response to my concerns. Always helpful and courteous.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 02, 2024
Product arrived earlier than expected, and would recommend AMS for all of your music purchases
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ DIESELPWR
Post-Delivery Feedback
Oct 01, 2024
I needed speakers for my granddaughters first birthday party which was a big event in the family. I realized I didn't have enough and went searching for options. AMS popped up and I gave it a shot. I had previously paid off many items through Sweetwater but was refused and given no customer loyalty or appreciation. AMS is my choice from now on. For me and my DJ organization.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Jim
Post-Delivery Feedback
Oct 01, 2024
It was easy and everything was delivered on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Billy
Post-Delivery Feedback
Oct 01, 2024
Easy payment plans, quick delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mwolf
Site Experience Feedback
Sep 18, 2024
Love using AMS
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj FrankOG
Site Experience Feedback
Sep 19, 2024
Everything went smooth like always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj FrankOG
Post-Delivery Feedback
Oct 01, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 21, 2024
Always have purchased through AMS. Great experience over the 20+ years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joey
Post-Delivery Feedback
Sep 30, 2024
Increase buying power to loyal customers...
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Alien574
Post-Delivery Feedback
Sep 30, 2024
One item was delivered one day late I did pay extra for shipping. Not a big deal as what I really needed did arrive as expected. Tracking links that are texted to me never work for me I have to go to the shipping company to track with the shipping number.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
jay
Post-Delivery Feedback
Sep 30, 2024
Very good customer service, quick to response to my concerns also very knowledgeable. Would recommend to friends and family. Packing of item was also very good.....
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Michael
Post-Delivery Feedback
Sep 30, 2024
Product performs as expected. Great sound, fun to play with
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Matty 666
Post-Delivery Feedback
Sep 30, 2024
Top notch service delivery and product bass is awesome
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 30, 2024
Excellent prices, fast shipping, and product availability.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 30, 2024
I ordered a shure sm58 capsule and some and a cymbal stand I’m always pleased and satisfied with American musical supply
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dj Max
Site Experience Feedback
Sep 20, 2024
All is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj Max
Post-Delivery Feedback
Sep 30, 2024
I purchased the RCF ART912-A I was amazed by the quality and the crisp sound that the speakers put out
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 30, 2024
Great Customer Service. Glen is knowledgeable, very helpful, quick and personable. He knows what he is selling and listens intently to my questions or needs. He will follow up on any time I am on the fence about and give me the information I need to make a better choice. He is the "go to guy"!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jordy
Site Experience Feedback
Sep 22, 2024
Experience was good, easy to navigate, easy to check-out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerry2763
Post-Delivery Feedback
Sep 30, 2024
I look for new music products to improve my musical abilities and often find some new amazing equipment that blows me away and makes my ears perk up. Thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Harry
Post-Delivery Feedback
Sep 30, 2024
Black and TV yellow paint at the headstock on my purchased Gibson Sg is missing or ran into each other. Not a big deal to me but to some it may be.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »