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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 21 - 40 of 14,078

HP

Site Experience Feedback

Sep 22, 2024

Total Customer service oriented.


Post-Delivery Feedback

Oct 02, 2024

Rapid response to my concerns. Always helpful and courteous.

Online Shopper

Post-Delivery Feedback

Oct 02, 2024

Product arrived earlier than expected, and would recommend AMS for all of your music purchases

DJ DIESELPWR

Post-Delivery Feedback

Oct 01, 2024

I needed speakers for my granddaughters first birthday party which was a big event in the family. I realized I didn't have enough and went searching for options. AMS popped up and I gave it a shot. I had previously paid off many items through Sweetwater but was refused and given no customer loyalty or appreciation. AMS is my choice from now on. For me and my DJ organization.

Jim

Post-Delivery Feedback

Oct 01, 2024

It was easy and everything was delivered on time.

Billy

Post-Delivery Feedback

Oct 01, 2024

Easy payment plans, quick delivery

Mwolf

Site Experience Feedback

Sep 18, 2024

Love using AMS

Dj FrankOG

Site Experience Feedback

Sep 19, 2024

Everything went smooth like always


Post-Delivery Feedback

Oct 01, 2024

Great service

Chris

Site Experience Feedback

Sep 21, 2024

Always have purchased through AMS. Great experience over the 20+ years.

joey

Post-Delivery Feedback

Sep 30, 2024

Increase buying power to loyal customers...

Alien574

Post-Delivery Feedback

Sep 30, 2024

One item was delivered one day late I did pay extra for shipping. Not a big deal as what I really needed did arrive as expected. Tracking links that are texted to me never work for me I have to go to the shipping company to track with the shipping number.

jay

Post-Delivery Feedback

Sep 30, 2024

Very good customer service, quick to response to my concerns also very knowledgeable. Would recommend to friends and family. Packing of item was also very good.....

Michael

Post-Delivery Feedback

Sep 30, 2024

Product performs as expected. Great sound, fun to play with

Matty 666

Post-Delivery Feedback

Sep 30, 2024

Top notch service delivery and product bass is awesome

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Excellent prices, fast shipping, and product availability.

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

I ordered a shure sm58 capsule and some and a cymbal stand I’m always pleased and satisfied with American musical supply

Dj Max

Site Experience Feedback

Sep 20, 2024

All is good


Post-Delivery Feedback

Sep 30, 2024

I purchased the RCF ART912-A I was amazed by the quality and the crisp sound that the speakers put out

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

Great Customer Service. Glen is knowledgeable, very helpful, quick and personable. He knows what he is selling and listens intently to my questions or needs. He will follow up on any time I am on the fence about and give me the information I need to make a better choice. He is the "go to guy"!

Jordy

Site Experience Feedback

Sep 22, 2024

Experience was good, easy to navigate, easy to check-out

Jerry2763

Post-Delivery Feedback

Sep 30, 2024

I look for new music products to improve my musical abilities and often find some new amazing equipment that blows me away and makes my ears perk up. Thanks!

Harry

Post-Delivery Feedback

Sep 30, 2024

Black and TV yellow paint at the headstock on my purchased Gibson Sg is missing or ran into each other. Not a big deal to me but to some it may be.