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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 28, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 541 - 560 of 14,060

Bassman

Site Experience Feedback

Sep 14, 2024

Certain guitars that y’all used to show, but you don’t have no more don’t or don’t know if y’all are gonna be getting anymore and I have to check the website ever down to see if y’all be getting a certain guitar I’m looking for thank you

reverbnation.com/laturner

Site Experience Feedback

Sep 14, 2024

My interaction was as easy as I remember it being from making purchases in the past.

Metalgnomer

Site Experience Feedback

Sep 14, 2024

It was very easy to use

Chris

Site Experience Feedback

Sep 14, 2024

My experience was good on website ordering was easy navigation through website was pleasant

Loraine

Site Experience Feedback

Sep 14, 2024

Muy buena opción. Agradezco la oportunidad

Jamsmith

Site Experience Feedback

Sep 14, 2024

I have had a great experience overall. My only beef is that a lot of popular products are not available.

MiRo

Site Experience Feedback

Sep 09, 2024

It was great. Im so glad I came across this. Thank you


Post-Delivery Feedback

Sep 14, 2024

Appreciate the speed of the delivery

Saxman

Site Experience Feedback

Sep 14, 2024

You make a way for musicians to get what they need and that is greatly appreciated

KO

Site Experience Feedback

Sep 14, 2024

Good experience love that if you want to do payments you can so you don't have to extend large sums of cash if deemed unnecessary.

Trav R

Site Experience Feedback

Sep 14, 2024

I love AMS! They have repeatedly made my dreams become reality and I'm so greatful!

Keys

Site Experience Feedback

Sep 14, 2024

Great product,Great Service. Better than ZZSounds

Online Shopper

Post-Delivery Feedback

Sep 14, 2024

Muy buen atención

Flynn

Post-Delivery Feedback

Sep 14, 2024

I initially spoke with A., because D. was out of the office. A. had been unaware that my Rockstar status applied to the 18-month option, which led to my missing my first choice option. On the other hand, Adam was very courteous and supportive, and knowledgeable about some comparable products with which I had been unfamiliar. When D. returned to the office, he was very thorough and supportive. He took extra care to make sure that I had billing details up front in order to avoid any surprises. Overall, I remain extremely satisfied with the AMS support. I would point out that it is critical for sales reps to be trained and familiar with shifting policies around expanding payment options, like the 18-month option that had been offered temporarily on Martin guitars. To repeat, in good faith, based on the information that he had, A had told me that my Rockstar status did not apply to the 18-month option on the Martin 00015sm. Had I known that it did, I would have made that purchase. Bottom line, though, again... The AMS customer service and financing executions are outstanding. I have never had any trouble getting through immediately, and there has never been any difficulty in managing my payment options. I've made three purchases at this point, and will make more in the future.

Greg G

Site Experience Feedback

Sep 08, 2024

I like purchasing from AMS. It is easy and understandable.

Slim

Site Experience Feedback

Sep 14, 2024

I've spent alot of money at AMS and have never been disappointed.

YL

Site Experience Feedback

Sep 14, 2024

Love it!!!

Online Shopper

Site Experience Feedback

Sep 14, 2024

I have never had an issue with AMS. Been doing business with them for a long time.

Sam

Site Experience Feedback

Sep 14, 2024

Love the website. The simplicity is what I love about it. Quick and easy. Always

Tim

Post-Delivery Feedback

Sep 14, 2024

Very pleased with this purchase

Dj AffexX

Site Experience Feedback

Sep 14, 2024

Overall my website experience with American Music Supply was excellent. I would rather purchase from this website rather than most musical store sites, to be honest I’d rate this website as the #1 Website for Music equipment.