American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 541 - 560 of 14,060
Bassman
Site Experience Feedback
Sep 14, 2024
Certain guitars that y’all used to show, but you don’t have no more don’t or don’t know if y’all are gonna be getting anymore and I have to check the website ever down to see if y’all be getting a certain guitar I’m looking for thank you
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
reverbnation.com/laturner
Site Experience Feedback
Sep 14, 2024
My interaction was as easy as I remember it being from making purchases in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Metalgnomer
Site Experience Feedback
Sep 14, 2024
It was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Sep 14, 2024
My experience was good on website ordering was easy navigation through website was pleasant
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- Full ratings for this review »
Loraine
Site Experience Feedback
Sep 14, 2024
Muy buena opción. Agradezco la oportunidad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamsmith
Site Experience Feedback
Sep 14, 2024
I have had a great experience overall. My only beef is that a lot of popular products are not available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MiRo
Site Experience Feedback
Sep 09, 2024
It was great. Im so glad I came across this. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MiRo
Post-Delivery Feedback
Sep 14, 2024
Appreciate the speed of the delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Saxman
Site Experience Feedback
Sep 14, 2024
You make a way for musicians to get what they need and that is greatly appreciated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KO
Site Experience Feedback
Sep 14, 2024
Good experience love that if you want to do payments you can so you don't have to extend large sums of cash if deemed unnecessary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trav R
Site Experience Feedback
Sep 14, 2024
I love AMS! They have repeatedly made my dreams become reality and I'm so greatful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Keys
Site Experience Feedback
Sep 14, 2024
Great product,Great Service. Better than ZZSounds
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 14, 2024
Muy buen atención
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Flynn
Post-Delivery Feedback
Sep 14, 2024
I initially spoke with A., because D. was out of the office. A. had been unaware that my Rockstar status applied to the 18-month option, which led to my missing my first choice option. On the other hand, Adam was very courteous and supportive, and knowledgeable about some comparable products with which I had been unfamiliar. When D. returned to the office, he was very thorough and supportive. He took extra care to make sure that I had billing details up front in order to avoid any surprises. Overall, I remain extremely satisfied with the AMS support. I would point out that it is critical for sales reps to be trained and familiar with shifting policies around expanding payment options, like the 18-month option that had been offered temporarily on Martin guitars. To repeat, in good faith, based on the information that he had, A had told me that my Rockstar status did not apply to the 18-month option on the Martin 00015sm. Had I known that it did, I would have made that purchase. Bottom line, though, again... The AMS customer service and financing executions are outstanding. I have never had any trouble getting through immediately, and there has never been any difficulty in managing my payment options. I've made three purchases at this point, and will make more in the future.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Greg G
Site Experience Feedback
Sep 08, 2024
I like purchasing from AMS. It is easy and understandable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Slim
Site Experience Feedback
Sep 14, 2024
I've spent alot of money at AMS and have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
YL
Site Experience Feedback
Sep 14, 2024
Love it!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 14, 2024
I have never had an issue with AMS. Been doing business with them for a long time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Sep 14, 2024
Love the website. The simplicity is what I love about it. Quick and easy. Always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Sep 14, 2024
Very pleased with this purchase
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Dj AffexX
Site Experience Feedback
Sep 14, 2024
Overall my website experience with American Music Supply was excellent. I would rather purchase from this website rather than most musical store sites, to be honest I’d rate this website as the #1 Website for Music equipment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »