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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 521 - 540 of 14,060

Bartlett

Site Experience Feedback

Sep 15, 2024

Everything went great. It was nice and easy. Very self-explanatory. I have no complaints

Heedless

Site Experience Feedback

Sep 15, 2024

The website works great! I had no problem finding the things I was looking for.

Mon

Site Experience Feedback

Sep 15, 2024

Good website

BennyGT

Site Experience Feedback

Sep 14, 2024

Great experience smooth transaction

Great!!

Post-Delivery Feedback

Sep 14, 2024

American Musical is my favorite place to shop for all my gear. They are the best!! Items are always reasonably priced and delivered on time!!

PeaceGrace Media

Site Experience Feedback

Sep 14, 2024

Locating products to adding to cart, billing to checkout were very smooth but product description in details is highly recommended.

Vince

Site Experience Feedback

Sep 14, 2024

I love this website

Jordan

Site Experience Feedback

Sep 14, 2024

Overall please with using ams. Page designs could use a little bit more work.

Tyler S

Site Experience Feedback

Sep 14, 2024

The mobile sight could use a makeover. Selection and prices are great.

Andy

Site Experience Feedback

Sep 14, 2024

I had lots of joy purchasing this item and am looking forward to using it when it arrives! The good thing about this website was the amount of payment methods and how straight forward and careful it was. If I could improve one thing would be more obvious chances for promo codes and smoother checkout expirences.

Mr pick. aka music is my like lol

Site Experience Feedback

Sep 14, 2024

It very good and saving my life music has Ben a lot Easy to play now thanks to u guys so thanks so much I wasn’t able to buy intill now very greatfull

JO

Site Experience Feedback

Sep 14, 2024

GREAT PRICES AND PLAN OPTIONS.

SoloShow

Site Experience Feedback

Sep 14, 2024

It’s good!

Memo

Site Experience Feedback

Sep 14, 2024

The purchase was smooth

Broke Dusty

Site Experience Feedback

Sep 14, 2024

Great interaction. Quick and easy

Fredy

Site Experience Feedback

Sep 14, 2024

Love the quality of products available and customer support

Jay

Site Experience Feedback

Sep 14, 2024

First time ordering from here after being recommended for ordering instruments and speakers ! Great and simple website and straight to the point

Online Shopper

Post-Delivery Feedback

Sep 14, 2024

I will say that I’m happy with the guitar and the quality looks good, but I should not have to take a brand new guitar out and have a set up done on it. It was set up like shit. The action was like half an inch off the fretboard, the internation wasn’t set so I get to spend 80 bucks after spending 1000 to get set up.

Stude

Site Experience Feedback

Sep 14, 2024

All good

Dre

Site Experience Feedback

Sep 01, 2024

Everything was great


Post-Delivery Feedback

Sep 14, 2024

I called by phone to check status of account of previous purchase. I was informed item was paid off. I then ordered another item and it was delivered early. I am happy.