American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 521 - 540 of 14,060
Bartlett
Site Experience Feedback
Sep 15, 2024
Everything went great. It was nice and easy. Very self-explanatory. I have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heedless
Site Experience Feedback
Sep 15, 2024
The website works great! I had no problem finding the things I was looking for.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Mon
Site Experience Feedback
Sep 15, 2024
Good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
BennyGT
Site Experience Feedback
Sep 14, 2024
Great experience smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great!!
Post-Delivery Feedback
Sep 14, 2024
American Musical is my favorite place to shop for all my gear. They are the best!! Items are always reasonably priced and delivered on time!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PeaceGrace Media
Site Experience Feedback
Sep 14, 2024
Locating products to adding to cart, billing to checkout were very smooth but product description in details is highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vince
Site Experience Feedback
Sep 14, 2024
I love this website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jordan
Site Experience Feedback
Sep 14, 2024
Overall please with using ams. Page designs could use a little bit more work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tyler S
Site Experience Feedback
Sep 14, 2024
The mobile sight could use a makeover. Selection and prices are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Andy
Site Experience Feedback
Sep 14, 2024
I had lots of joy purchasing this item and am looking forward to using it when it arrives! The good thing about this website was the amount of payment methods and how straight forward and careful it was. If I could improve one thing would be more obvious chances for promo codes and smoother checkout expirences.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Mr pick. aka music is my like lol
Site Experience Feedback
Sep 14, 2024
It very good and saving my life music has Ben a lot Easy to play now thanks to u guys so thanks so much I wasn’t able to buy intill now very greatfull
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JO
Site Experience Feedback
Sep 14, 2024
GREAT PRICES AND PLAN OPTIONS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SoloShow
Site Experience Feedback
Sep 14, 2024
It’s good!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Memo
Site Experience Feedback
Sep 14, 2024
The purchase was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Broke Dusty
Site Experience Feedback
Sep 14, 2024
Great interaction. Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fredy
Site Experience Feedback
Sep 14, 2024
Love the quality of products available and customer support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Site Experience Feedback
Sep 14, 2024
First time ordering from here after being recommended for ordering instruments and speakers ! Great and simple website and straight to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 14, 2024
I will say that I’m happy with the guitar and the quality looks good, but I should not have to take a brand new guitar out and have a set up done on it. It was set up like shit. The action was like half an inch off the fretboard, the internation wasn’t set so I get to spend 80 bucks after spending 1000 to get set up.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Stude
Site Experience Feedback
Sep 14, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dre
Site Experience Feedback
Sep 01, 2024
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dre
Post-Delivery Feedback
Sep 14, 2024
I called by phone to check status of account of previous purchase. I was informed item was paid off. I then ordered another item and it was delivered early. I am happy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »