American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 501 - 520 of 14,060
Online Shopper
Site Experience Feedback
Sep 15, 2024
Great deals, payment plans and free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Great
Site Experience Feedback
Sep 15, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocko
Post-Delivery Feedback
Sep 15, 2024
Just want to say this is the only time I have had a bad experience. The sales agent was rude and trying to rush me through my order. I ordered a 1,200 dollar guitar, and as any salesman, he tried to upscale after we ran through the guitar process. I totally I understand doing that and expect it. First he didn’t know what a reamp pedal was, and tried to suggest a. Effects pedal. Again, that doesn’t bother me. I picked out the pedal, but he couldn’t answer any questions. Still didn’t bother me because there are a lot of products so I would assume one person would know everything. But then I wanted to add strings, and this was when I did get upset. I didn’t say anything though. He was looking up the strings I wanted and I had the page open on my phone, and turns out we were both talking about different strings. He got frustrated and I didn’t, no point in that. He was nice up until this point and the. Said it was time for me to decide and get on with it. So now he is rushing me. I unfortunately have stage 4 end stage liver disease. One of the symptoms is that I get extremely flustered when I am put on the spot or rushed, so I said the wrong strings and then realized it, but he was just pissed and not even replying when I was apologizing. Again, I just ordered a guitar and thought he would be happy for the sale. Also, I was double billed. It went away three days later but my funds were on hold at my bank because of it and it caused some problems. The customer support that I spoke to about this were both very helpful. I do t want you guys to think this is anything more than one bad experience out of multiple good ones, but it was a really bad one.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 7
- Full ratings for this review »
Jay
Site Experience Feedback
Sep 15, 2024
Everything goes smoothly eveytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Sep 15, 2024
Received exactly what I ordered in a timely manner. However, for some reason, my playing style doesn’t work well with flat wound strings. Even with lubricant my fretting fingers stick on these strings bad enough that I won’t use them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Szecret
Site Experience Feedback
Aug 30, 2024
All good it’s quick , simple and details are available as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Szecret
Post-Delivery Feedback
Sep 15, 2024
Good purchase I did research on the product and actually ordered the wrong keyboard I meant to order the Roland Ez but I’m learning fast in this one . Maybe after I pay off this one I’ll get the one I really want . It’s nice to have this one to learn though .. got here faster than I thought great condition and there’s lots of tutorials on line. Couldn’t be happier .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Albrushin
Site Experience Feedback
Sep 15, 2024
The website very easy to use. Great experience!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yeroc
Site Experience Feedback
Sep 15, 2024
No issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Matt
Site Experience Feedback
Sep 15, 2024
Love the prices and shipping options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Biggs
Site Experience Feedback
Sep 15, 2024
I love the customer care and experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ES
Site Experience Feedback
Sep 15, 2024
AMS had exactly what I was looking for and a nice payment plan!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj tank
Site Experience Feedback
Sep 10, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj tank
Post-Delivery Feedback
Sep 15, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
butcher53
Site Experience Feedback
Sep 15, 2024
it was quick. Except for this survey...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PM
Site Experience Feedback
Sep 15, 2024
Love buying dj gear from you ! Love the easy no hassle payments
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Stone
Site Experience Feedback
Sep 09, 2024
Was smooth!! Love AMS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Haj
Site Experience Feedback
Sep 07, 2024
It was great. I was looking for an acoustic amplifier and the video sold me on the item
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Haj
Post-Delivery Feedback
Sep 15, 2024
Product is outstanding. The video was very informative.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ray
Post-Delivery Feedback
Sep 15, 2024
The Line 6 Spider Amp is a toy. It's for kids,toys are for kids. The sound is rubbery and You have to deep dive the menue constantly. It does sound better than the old Spider series but that's not saying much. It's a good coffee table Amp.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Themichaelknapp
Site Experience Feedback
Aug 31, 2024
Easy to find the parts I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Themichaelknapp
Post-Delivery Feedback
Sep 15, 2024
Great product with great price and fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GTR67
Post-Delivery Feedback
Sep 15, 2024
American Musical Supply is the BEST source for quality music gear, exceptional customer support, and affordable payment options.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bri
Site Experience Feedback
Sep 15, 2024
The good thing about my purchase is the fact that it was so easy to find. I’m buying this gift for my boyfriend and he has a good amount of guitar's. The worst part is, I have no idea if he has this or not.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »