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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 481 - 500 of 14,060

Reven Wolley

Site Experience Feedback

Sep 15, 2024

Super neat! Fast which I love!

Earl Lee Mann

Site Experience Feedback

Sep 15, 2024

I truly enjoy shopping with AMS! The only wish I could suggest is that AMS would allow more no credit check extended monthly payment options like 24 t0 36 month on the higher-end guitar and amp models and also offer Paypal Credit to the payment options.

Neraxis

Site Experience Feedback

Sep 05, 2024

Holy shit. It's so buggy that I almost just said fuck it and went to SweetWater. But, I love your credit system though. It's fucking incredible. The site however sucks donkey dick.


Post-Delivery Feedback

Sep 15, 2024

I love American music supply. They let me play now and pay in increments. It's super cool of them. But the web site is shit, I can't even make my payment that its so fucked up half the time. Then they call you a billion times. Overall, cant beat the payment plan though. Wish they had a better selection of guitars. But that's my place for gear. I'd buy from them over anyone else because they helped me when no one else would.

Moosejr

Post-Delivery Feedback

Sep 15, 2024

Awesome site super fast shipping great selection

Ronaldo suazo

Site Experience Feedback

Sep 15, 2024

They have all u need for a good party

Mike

Site Experience Feedback

Sep 15, 2024

First time buyer. The process was very simple and I really enjoyed it. I will definitely shop again.

Online Shopper

Post-Delivery Feedback

Sep 15, 2024

Hey, they have quality products at decent prices and they have convenient payment options.

GuitarMan365

Site Experience Feedback

Sep 15, 2024

I buy all of my Equipment from AMS, Just can't say enough as of how AMS has worked with me even through my tough times on late FEE's and Payments.

generalyota

Site Experience Feedback

Sep 15, 2024

smooth easy transaction as usual. Ive been ordering gear from ams since 2002 and have never had a bad experience.

Red Beard

Site Experience Feedback

Sep 15, 2024

Excellent experience third product I’ve ordered and y’all have been fantastic in every aspect

Shifty

Site Experience Feedback

Sep 15, 2024

Web page can hang a little from time to time, but I trust no other place for my instruments than AMS.

Kwietstorme

Site Experience Feedback

Sep 15, 2024

I've been ordering f t om AMS since 2004, I have zero complaints! I've always been more than satisfied with the service and quality of products!

Jbass

Site Experience Feedback

Sep 15, 2024

Very good experience! Found exactly what I wanted!

Online Shopper

Site Experience Feedback

Sep 15, 2024

I think the setup is very good but would like to see which guitar I'm actually buying even if it is a 600 or $200 guitar like what you do for the Gibson's to know which I'm actually getting

DJ Kode Blue

Site Experience Feedback

Sep 15, 2024

Ease of use , great product selection, easy check out process

CJ

Site Experience Feedback

Sep 15, 2024

I've been looking forward to getting some quality direct drive pedals for years, stoked on this yamaha dfp-9d kit and the no credit check financing was a breeze to utilize and extremely helpful! Thank you AMS!

Ness

Site Experience Feedback

Sep 15, 2024

Great selection of products, love the payment plans with no hits to my credit, fast delivery… it’s all a win win.

Oldbasswizard

Post-Delivery Feedback

Sep 15, 2024

Ordered an acoustic shield. It arrived on time.

shan

Site Experience Feedback

Sep 15, 2024

greatest company ive ever worked with

TR5150

Site Experience Feedback

Sep 15, 2024

Smooth. Easy.