American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 481 - 500 of 14,060
Reven Wolley
Site Experience Feedback
Sep 15, 2024
Super neat! Fast which I love!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Earl Lee Mann
Site Experience Feedback
Sep 15, 2024
I truly enjoy shopping with AMS! The only wish I could suggest is that AMS would allow more no credit check extended monthly payment options like 24 t0 36 month on the higher-end guitar and amp models and also offer Paypal Credit to the payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Neraxis
Site Experience Feedback
Sep 05, 2024
Holy shit. It's so buggy that I almost just said fuck it and went to SweetWater. But, I love your credit system though. It's fucking incredible. The site however sucks donkey dick.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Neraxis
Post-Delivery Feedback
Sep 15, 2024
I love American music supply. They let me play now and pay in increments. It's super cool of them. But the web site is shit, I can't even make my payment that its so fucked up half the time. Then they call you a billion times. Overall, cant beat the payment plan though. Wish they had a better selection of guitars. But that's my place for gear. I'd buy from them over anyone else because they helped me when no one else would.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
Moosejr
Post-Delivery Feedback
Sep 15, 2024
Awesome site super fast shipping great selection
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ronaldo suazo
Site Experience Feedback
Sep 15, 2024
They have all u need for a good party
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 15, 2024
First time buyer. The process was very simple and I really enjoyed it. I will definitely shop again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 15, 2024
Hey, they have quality products at decent prices and they have convenient payment options.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
GuitarMan365
Site Experience Feedback
Sep 15, 2024
I buy all of my Equipment from AMS, Just can't say enough as of how AMS has worked with me even through my tough times on late FEE's and Payments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
generalyota
Site Experience Feedback
Sep 15, 2024
smooth easy transaction as usual. Ive been ordering gear from ams since 2002 and have never had a bad experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Red Beard
Site Experience Feedback
Sep 15, 2024
Excellent experience third product I’ve ordered and y’all have been fantastic in every aspect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shifty
Site Experience Feedback
Sep 15, 2024
Web page can hang a little from time to time, but I trust no other place for my instruments than AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kwietstorme
Site Experience Feedback
Sep 15, 2024
I've been ordering f t om AMS since 2004, I have zero complaints! I've always been more than satisfied with the service and quality of products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jbass
Site Experience Feedback
Sep 15, 2024
Very good experience! Found exactly what I wanted!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 15, 2024
I think the setup is very good but would like to see which guitar I'm actually buying even if it is a 600 or $200 guitar like what you do for the Gibson's to know which I'm actually getting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ Kode Blue
Site Experience Feedback
Sep 15, 2024
Ease of use , great product selection, easy check out process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CJ
Site Experience Feedback
Sep 15, 2024
I've been looking forward to getting some quality direct drive pedals for years, stoked on this yamaha dfp-9d kit and the no credit check financing was a breeze to utilize and extremely helpful! Thank you AMS!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ness
Site Experience Feedback
Sep 15, 2024
Great selection of products, love the payment plans with no hits to my credit, fast delivery… it’s all a win win.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Oldbasswizard
Post-Delivery Feedback
Sep 15, 2024
Ordered an acoustic shield. It arrived on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
shan
Site Experience Feedback
Sep 15, 2024
greatest company ive ever worked with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TR5150
Site Experience Feedback
Sep 15, 2024
Smooth. Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »