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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 461 - 480 of 14,060

1904 Recordz

Site Experience Feedback

Sep 10, 2024

Shopping experience was pleasant and easy. Will definitely recommend to my clients.

Sammie

Site Experience Feedback

Sep 16, 2024

Everything was fine. Things just loaded slow

Friskey Fraskel

Site Experience Feedback

Sep 16, 2024

I found a great deal on studio equipment. I just wish they could have had more brands.

Jess

Site Experience Feedback

Sep 11, 2024

I liked it all


Post-Delivery Feedback

Sep 16, 2024

Amazing

Whiskey

Site Experience Feedback

Sep 16, 2024

Was great

Online Shopper

Site Experience Feedback

Sep 16, 2024

Great

Boom

Post-Delivery Feedback

Sep 16, 2024

Using the purchasing website is user friendly and fast. I tell other Dj’s about purchasing equipment from AMS

Lupe

Site Experience Feedback

Sep 11, 2024

Easy to navigate


Post-Delivery Feedback

Sep 16, 2024

Bought an Ampeg bass amp. Good amp, just did not find what was actually looking for

Eddie gonzales

Post-Delivery Feedback

Sep 16, 2024

The Fender Player II telecaster was not what I expected. The rolled frets your poorly finished. The nut wasn’t even shaped and polished. The finish on the head stock wasn’t applied good, you can see that is was rush job. The fret board wasn’t straight. I had to set the guitar up. The intonation was way off. The action was way too high to even play. After all that was fixed, I am not at all happy with the picks, they sound very cheap, kind of like a toy guitar. The feel when playing the guitar is just bad! I can only play for a few minutes then I am just frustrated with it. The color was really nice. The over all of the guitar just felt like a very cheap toy guitar. I am really upset with the PII! I had high hopes. But nothing close to Fender standards where meet here. Maybe I just got a bad one. Maybe I can get another sent to me. We’ll see.

MusicMan

Site Experience Feedback

Sep 16, 2024

easy to order

Kevin C

Site Experience Feedback

Sep 16, 2024

I found exactly what I wanted at a great price, with good specs description and reviews.

Dj Eddie Miami

Site Experience Feedback

Sep 16, 2024

There's always a such a good experience to search and purchasing online.

cmhonzalezjr

Post-Delivery Feedback

Sep 16, 2024

Recently, someone damaged my bass guitar beyond repair and I needed to purchase a replacement immediately because I am a working professional musician. I saw that your website had a specific base in mind that I was looking at. This bass rarely comes available and I immediately jumped on the opportunity to purchase the bass. It gave me the option to pay a premium for expedited shipment to have it arrive at my house by Saturday morning. I noticed by Friday afternoon I had yet to receive a tracking number for the shipment and became very concerned because I had a gig Sunday. I called in to customer service and was told that it would not be there on the day that the website promised that I would receive the shipment by for the expedited shipment. The agent had no explanation as to why the item had not left the warehouse, but then promised me that I would have it no later than Monday morning. I was quite upset as I was going to lose out on a paid gig Sunday. I then explained to her that I had another gig Monday evening and needed it. She said that if I did not get it by Monday morning to call back to find out where it was and what your company could do to make it up. I got no tracking information Monday and tried to call and all I got was we don’t know why it was delayed, but you should receive it soon. I called back in on Wednesday after seeing the tracking information showing the item being promised to be delivered by Friday, which was over a week after I purchased the item. They did credit me back the cost of the expedited shipment, but I had lost out on hundreds of dollars from paid gigs that I had to cancel. They gave me a $50 online gift card which doesn’t make up for the lost income, but at least it was something. It really makes me think if I’ll ever use that gift certificate because I can’t quite trust your website and it’s shipping department to have my items in on time.

Adrian

Site Experience Feedback

Sep 16, 2024

I love AMS. The best site to get your gear. Good monthly payment options and great customer service.

Mike

Site Experience Feedback

Sep 15, 2024

I always had a great experience buying here at AMS! Website is easy to use and customer service is great!

Bernie

Site Experience Feedback

Sep 15, 2024

The use of the website was effortless. I searched for and found my desired item right away. Check out and payment with credit card worked very welll.

Marty

Site Experience Feedback

Sep 15, 2024

AMS is the best! I get my gear on monthly payments I can afford. I love AMS!

Meño

Site Experience Feedback

Sep 15, 2024

Muy bueno

No

Site Experience Feedback

Sep 15, 2024

Thanks

Diego

Site Experience Feedback

Sep 15, 2024

Bien