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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 441 - 460 of 14,060

Dusto

Site Experience Feedback

Sep 16, 2024

I had put things in my cart a month ago came back to it. Items were still there easy checkout process

CH

Site Experience Feedback

Sep 16, 2024

website is user friendly but pictures are not very clear

DAW

Post-Delivery Feedback

Sep 16, 2024

I ordered a Taylor 312 from AMS. Guitar arrived on time but unfortunately, the tone of the instrument did not quite meet my expectations. Return was quick and easy. I'll be ordering again.

Reggaemuffin

Post-Delivery Feedback

Sep 16, 2024

Excellent quality of products and customer service

Jmo

Post-Delivery Feedback

Sep 16, 2024

Legit site and process. I had a great experience doing business with them.

SkeemZ

Site Experience Feedback

Sep 06, 2024

Easy to use website. And I like your products

Drake

Site Experience Feedback

Sep 16, 2024

only few discounted prices and offers for a valued loyal customer

MORPHEUS

Site Experience Feedback

Sep 16, 2024

SEARCHED PURCHASE A SECOND DJ CONTROLLER AND A YEAR AGO PURCHASE POWERED SPEAKERS. NO NEGATIVE COMMENTS ONLY GREAT EXPERIENCES

Mitch

Site Experience Feedback

Sep 16, 2024

It was an ok experience l, overall I have no real complaints.

Marvalous

Site Experience Feedback

Sep 16, 2024

Shipping was high but item was needed soon

Big John

Site Experience Feedback

Sep 16, 2024

It’s all good

HipHopProf

Site Experience Feedback

Sep 11, 2024

I think this site is a blessing to people who really have ideas and lack the cash flow to come out the gate, with your payment plans. I wish someone told me about your program out the gate of my DJ career 15 years ago.


Post-Delivery Feedback

Sep 16, 2024

I just got a standalone mix board that allows me to work completely wireless. It arrived the next day I can't believe how fast they ship.

KP

Post-Delivery Feedback

Sep 16, 2024

Love AMS, products for the most part were available and shipped on time except for the QSC K12.2……I was not provided with them and had to move to EV. This last equipment cart came damaged, but customer service was good.

Mazzdaddy

Site Experience Feedback

Sep 09, 2024

The online purchase experience is easy and smooth


Post-Delivery Feedback

Sep 16, 2024

Fast easy and free shipping. I'm very satisfied.

Geemoney

Site Experience Feedback

Sep 16, 2024

I love this company

Chef Vargas

Site Experience Feedback

Sep 08, 2024

I couldn’t find the exact 8 lug model I was looking for but because of the play meant plan I but for another drum that would suffice.


Post-Delivery Feedback

Sep 16, 2024

I purchased a Ludwig black beauty snare drum from AMS. It is everything I expected in this drum, it sings. Delivery was fast and the payment options made it affordable. I absolutely love it.

PapaClay

Site Experience Feedback

Sep 06, 2024

Had no problem finding what I needed


Post-Delivery Feedback

Sep 16, 2024

Easy to order at a good price

Online Shopper

Post-Delivery Feedback

Sep 16, 2024

Ordering and receiving was great. The actual product was a bit smaller than I expected. Fitting 5 guitars is really tight.

Edgar Sarante

Post-Delivery Feedback

Sep 16, 2024

Lograr la orden en línea todo muy bien, solo que su sistema necesita revisión y no vincular cuentas solo por el uso de una tarjeta, y evitar inconvenientes...

great

Site Experience Feedback

Sep 16, 2024

great experience