American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 441 - 460 of 14,060
Dusto
Site Experience Feedback
Sep 16, 2024
I had put things in my cart a month ago came back to it. Items were still there easy checkout process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CH
Site Experience Feedback
Sep 16, 2024
website is user friendly but pictures are not very clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DAW
Post-Delivery Feedback
Sep 16, 2024
I ordered a Taylor 312 from AMS. Guitar arrived on time but unfortunately, the tone of the instrument did not quite meet my expectations. Return was quick and easy. I'll be ordering again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Reggaemuffin
Post-Delivery Feedback
Sep 16, 2024
Excellent quality of products and customer service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jmo
Post-Delivery Feedback
Sep 16, 2024
Legit site and process. I had a great experience doing business with them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
SkeemZ
Site Experience Feedback
Sep 06, 2024
Easy to use website. And I like your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drake
Site Experience Feedback
Sep 16, 2024
only few discounted prices and offers for a valued loyal customer
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
MORPHEUS
Site Experience Feedback
Sep 16, 2024
SEARCHED PURCHASE A SECOND DJ CONTROLLER AND A YEAR AGO PURCHASE POWERED SPEAKERS. NO NEGATIVE COMMENTS ONLY GREAT EXPERIENCES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mitch
Site Experience Feedback
Sep 16, 2024
It was an ok experience l, overall I have no real complaints.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Marvalous
Site Experience Feedback
Sep 16, 2024
Shipping was high but item was needed soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big John
Site Experience Feedback
Sep 16, 2024
It’s all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HipHopProf
Site Experience Feedback
Sep 11, 2024
I think this site is a blessing to people who really have ideas and lack the cash flow to come out the gate, with your payment plans. I wish someone told me about your program out the gate of my DJ career 15 years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
HipHopProf
Post-Delivery Feedback
Sep 16, 2024
I just got a standalone mix board that allows me to work completely wireless. It arrived the next day I can't believe how fast they ship.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
KP
Post-Delivery Feedback
Sep 16, 2024
Love AMS, products for the most part were available and shipped on time except for the QSC K12.2……I was not provided with them and had to move to EV. This last equipment cart came damaged, but customer service was good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mazzdaddy
Site Experience Feedback
Sep 09, 2024
The online purchase experience is easy and smooth
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Mazzdaddy
Post-Delivery Feedback
Sep 16, 2024
Fast easy and free shipping. I'm very satisfied.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Geemoney
Site Experience Feedback
Sep 16, 2024
I love this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chef Vargas
Site Experience Feedback
Sep 08, 2024
I couldn’t find the exact 8 lug model I was looking for but because of the play meant plan I but for another drum that would suffice.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chef Vargas
Post-Delivery Feedback
Sep 16, 2024
I purchased a Ludwig black beauty snare drum from AMS. It is everything I expected in this drum, it sings. Delivery was fast and the payment options made it affordable. I absolutely love it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PapaClay
Site Experience Feedback
Sep 06, 2024
Had no problem finding what I needed
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
PapaClay
Post-Delivery Feedback
Sep 16, 2024
Easy to order at a good price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 16, 2024
Ordering and receiving was great. The actual product was a bit smaller than I expected. Fitting 5 guitars is really tight.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Edgar Sarante
Post-Delivery Feedback
Sep 16, 2024
Lograr la orden en línea todo muy bien, solo que su sistema necesita revisión y no vincular cuentas solo por el uso de una tarjeta, y evitar inconvenientes...
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
great
Site Experience Feedback
Sep 16, 2024
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »