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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 421 - 440 of 14,060

Online Shopper

Site Experience Feedback

Sep 16, 2024

Very good got my first bass here

Mammie

Site Experience Feedback

Sep 11, 2024

I think your web site is great!!!! I do not by from nobody else,

Brian Wesley

Post-Delivery Feedback

Sep 16, 2024

My experience was absolutely amazing! The financing plan was easy to sign up for, my items came on time, and the quality of the items was great. Highly recommend!

trainwreck

Site Experience Feedback

Sep 16, 2024

had exactly what i was looking for. ive bought 3 guitars and a fes accesories here and its always been a great experience

Na

Site Experience Feedback

Sep 16, 2024

Very pleasant

Online Shopper

Site Experience Feedback

Sep 11, 2024

AMS is always our go to! Great selection, with highly competitive pricing with excellent service and prompt shipping!

Dj JACOB

Site Experience Feedback

Sep 16, 2024

its always been easy for me everytime i place an order AMS

Online Shopper

Site Experience Feedback

Sep 16, 2024

Great experience. Quick and easy.

BenchiChang

Site Experience Feedback

Sep 16, 2024

Love the payment options and great selection!

ClassieHippy

Site Experience Feedback

Sep 16, 2024

I’ve been using American Musical Supply since 2019 they’re trustworthy and have the best 0% interest payment plans around!

TEEJIX

Site Experience Feedback

Sep 16, 2024

More options on the guitar setup and pleasing option would be cool.

J-rock

Site Experience Feedback

Sep 16, 2024

It was great

Piff

Site Experience Feedback

Sep 16, 2024

For the most part everything was great, including the prices. The only thing that slowed the whole process down was the website, and to be fair I don't know if it was my connection or not. It seemed to freeze and I would have to reload the page to be able to continue scrolling through options. But honestly everything was great.

Online Shopper

Post-Delivery Feedback

Sep 16, 2024

My rep (Glen) at AMS is Outstanding!

DJScott

Post-Delivery Feedback

Sep 16, 2024

The staff is knowledgeable, and eager to assist you.

Innocent

Site Experience Feedback

Sep 16, 2024

It was great actually

Horatio H

Site Experience Feedback

Sep 16, 2024

easy site to use, all of the important info right on the page

Minty

Site Experience Feedback

Sep 16, 2024

Nothing but good things to say. The experience was fast and I am excited to get what I’ve been wanting.

Guitwithit

Site Experience Feedback

Sep 16, 2024

Very easy online

brndnhlbrk

Site Experience Feedback

Sep 16, 2024

Always a pleasure to do business with American Musical Supply. Great prices, great services, speedy delivery, and their Rockstar Status payment plan makes it easy to get the gear I want.