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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 401 - 420 of 14,060

Online Shopper

Post-Delivery Feedback

Sep 17, 2024

I often go first to AMS since I live outside Philadelphia and get my orders delivered incredibly fast; usually the next day!

Mista Wilks

Site Experience Feedback

Sep 17, 2024

The website is always easy to navigate through and descriptions of merchandise is 100 % accurate

Marco

Site Experience Feedback

Sep 02, 2024

Second time buying online at AMS it was fine for me customer service was very helpful answering my questions, in my experience I recommend buying from American Musical Supply


Post-Delivery Feedback

Sep 17, 2024

I’m highly satisfied shopping at AMS , website works well in my opinion and customer service representative was very helpful answering my questions. The only negative thing was FedEx

Jay

Site Experience Feedback

Sep 17, 2024

It was quick and easy I just would like for there to be more options available to see the shipment information

Noneck

Site Experience Feedback

Sep 17, 2024

All good today.

Dj champola sound

Site Experience Feedback

Sep 17, 2024

Todo fue muy facil..!! Nada complicado..!!

Ty

Post-Delivery Feedback

Sep 17, 2024

Great product selection, quick delivery, and convenient payment options. Very happy with all my purchases from AMS.

Brock E. Lee

Site Experience Feedback

Sep 17, 2024

I love AMS they get you the gear!

Mila

Site Experience Feedback

Sep 17, 2024

N/A

Nesta

Site Experience Feedback

Sep 04, 2024

Best price that I have found for the purchased product. Best price I have found for shipping as well.

Church

Site Experience Feedback

Sep 17, 2024

Nothing

Dano

Site Experience Feedback

Sep 17, 2024

I've been a loyal customer for over 10 years and never had a bad experience.

Thor

Post-Delivery Feedback

Sep 17, 2024

It was quick. I wasn't supposed to get it till Wednesday, but got it 2 days earlier then expected.

hobsonm61

Site Experience Feedback

Sep 17, 2024

no comments

Ben g

Site Experience Feedback

Sep 17, 2024

Was a good experience love the payment plans

RM

Site Experience Feedback

Sep 11, 2024

Great place to get music gear.

Warren

Site Experience Feedback

Sep 12, 2024

It's always a good experience

Guero

Site Experience Feedback

Sep 17, 2024

The best

Double D

Site Experience Feedback

Sep 17, 2024

All prefect so far

Miguel

Site Experience Feedback

Sep 16, 2024

This is the best online music store to shop at!