American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 381 - 400 of 14,060
Bruvva_man
Post-Delivery Feedback
Sep 18, 2024
Got here in time no damage worked out very smoothly. I recommended to friends already.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jess
Site Experience Feedback
Sep 18, 2024
Very simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
A1JiggBeats
Site Experience Feedback
Sep 17, 2024
Good. Been wanting to make the swap from FL to MPC for awhile but the price of some of these products really make you slow to make these decisions. These payment plans help with make you go out and make the leap.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cfreshjr
Site Experience Feedback
Sep 17, 2024
i found easily what i was looking for
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
DopemanG
Site Experience Feedback
Sep 17, 2024
All was good. Always a pleasure doing business with AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave
Site Experience Feedback
Sep 17, 2024
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hd
Site Experience Feedback
Sep 17, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lukulele138
Site Experience Feedback
Sep 06, 2024
I was able to easily search, find, and purchase the exact item I was looking for, and even got to choose a payment plan!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Lukulele138
Post-Delivery Feedback
Sep 17, 2024
Not only have I had a wonderful experience with the purchase I’ve made from American Musical Supply, but I contacted customer support to inquire about an instrument, and to know what the return window was if I ended up not liking it, best experience I’ve ever had with customer support! Glen was very nice, knowledgeable, and it was an overall wonderful experience. I will order all my gear from American Musical Supply when possible, from here on out!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dj Gimme Jimmy
Site Experience Feedback
Sep 17, 2024
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ KW?
Site Experience Feedback
Sep 17, 2024
good and smooth as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Royrgb2020
Post-Delivery Feedback
Sep 17, 2024
I’m very satisfied with AMS and I have referir several people and some have purchased there too … very good service and plenty of inventory
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Chef Vincenzo
Site Experience Feedback
Sep 17, 2024
Over the years, I've had all positive experiences. I've purchased guitars, pedals, picks and so on with no issues. Customer service was excellent when I had any issues or required information. VB
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Rockdaddy
Site Experience Feedback
Sep 17, 2024
Got in ordered what I needed quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Maac
Site Experience Feedback
Sep 17, 2024
Everything it’s ok, I like buy my stuff on AMS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Horatio H
Site Experience Feedback
Sep 17, 2024
very smooth transaction, fast shipping and equipment in great shape!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MrSixString907
Site Experience Feedback
Sep 17, 2024
I had no negative experiences today. Everything went as smooth as every other time I've used this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Breedxdrums
Site Experience Feedback
Sep 17, 2024
Referred by my father and I am not disappointed at all! I will be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 17, 2024
Very professional services
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ lightning
Site Experience Feedback
Sep 17, 2024
It was an overall good experience I had no problems other than the speed time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DMR23
Site Experience Feedback
Sep 17, 2024
It was good. I found what I was looking for and was able to pay with a reasonable payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »