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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 381 - 400 of 14,060

Bruvva_man

Post-Delivery Feedback

Sep 18, 2024

Got here in time no damage worked out very smoothly. I recommended to friends already.

Jess

Site Experience Feedback

Sep 18, 2024

Very simple

A1JiggBeats

Site Experience Feedback

Sep 17, 2024

Good. Been wanting to make the swap from FL to MPC for awhile but the price of some of these products really make you slow to make these decisions. These payment plans help with make you go out and make the leap.

cfreshjr

Site Experience Feedback

Sep 17, 2024

i found easily what i was looking for

DopemanG

Site Experience Feedback

Sep 17, 2024

All was good. Always a pleasure doing business with AMS.

Dave

Site Experience Feedback

Sep 17, 2024

Was good

Hd

Site Experience Feedback

Sep 17, 2024

Good

Lukulele138

Site Experience Feedback

Sep 06, 2024

I was able to easily search, find, and purchase the exact item I was looking for, and even got to choose a payment plan!


Post-Delivery Feedback

Sep 17, 2024

Not only have I had a wonderful experience with the purchase I’ve made from American Musical Supply, but I contacted customer support to inquire about an instrument, and to know what the return window was if I ended up not liking it, best experience I’ve ever had with customer support! Glen was very nice, knowledgeable, and it was an overall wonderful experience. I will order all my gear from American Musical Supply when possible, from here on out!

Dj Gimme Jimmy

Site Experience Feedback

Sep 17, 2024

Awesome

DJ KW?

Site Experience Feedback

Sep 17, 2024

good and smooth as always

Royrgb2020

Post-Delivery Feedback

Sep 17, 2024

I’m very satisfied with AMS and I have referir several people and some have purchased there too … very good service and plenty of inventory

Chef Vincenzo

Site Experience Feedback

Sep 17, 2024

Over the years, I've had all positive experiences. I've purchased guitars, pedals, picks and so on with no issues. Customer service was excellent when I had any issues or required information. VB

Rockdaddy

Site Experience Feedback

Sep 17, 2024

Got in ordered what I needed quickly.

Maac

Site Experience Feedback

Sep 17, 2024

Everything it’s ok, I like buy my stuff on AMS

Horatio H

Site Experience Feedback

Sep 17, 2024

very smooth transaction, fast shipping and equipment in great shape!

MrSixString907

Site Experience Feedback

Sep 17, 2024

I had no negative experiences today. Everything went as smooth as every other time I've used this website.

Breedxdrums

Site Experience Feedback

Sep 17, 2024

Referred by my father and I am not disappointed at all! I will be back!

Online Shopper

Post-Delivery Feedback

Sep 17, 2024

Very professional services

DJ lightning

Site Experience Feedback

Sep 17, 2024

It was an overall good experience I had no problems other than the speed time

DMR23

Site Experience Feedback

Sep 17, 2024

It was good. I found what I was looking for and was able to pay with a reasonable payment plan